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Driving Fear Out of the Workplace: Creating the High-Trust, High-Performance Organization Paperback – April 17, 1998


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Product Details

  • Paperback: 352 pages
  • Publisher: Jossey-Bass; 2 edition (April 17, 1998)
  • Language: English
  • ISBN-10: 0787939684
  • ISBN-13: 978-0787939687
  • Product Dimensions: 6.1 x 0.9 x 9.1 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #216,652 in Books (See Top 100 in Books)

Editorial Reviews

From the Inside Flap

Much has changed since Driving Fear Out of the Workplace first made the undiscussable discussable back in 1991. Advances in technology, new employee/employer relations, and the corporate push to optimize intellectual capital have introduced a host of new workplace anxieties that, left unaddressed, can seriously inhibit individual performance and cripple a company's ability to compete. Which is why, in this revised edition, authors Ryan and Oestreich revisit their original, best-selling work to confront the fears that permeate today's organizations--so that they can become the high-trust, high-performance organizations of tomorrow.

From the Back Cover

Much has changed since Driving Fear Out of the Workplace first made the undiscussable discussable back in 1991. Advances in technology, new employee/employer relations, and the corporate push to optimize intellectual capital have introduced a host of new workplace anxieties that, left unaddressed, can seriously inhibit individual performance and cripple a company's ability to compete. Which is why, in this revised edition, authors Ryan and Oestreich revisit their original, best-selling work to confront the fears that permeate today's organizations3/4so that they can become the high-trust, high-performance organizations of tomorrow.

Customer Reviews

4.9 out of 5 stars
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It's a great model for leadership, teambuilding and communication workshops.
Nancy
If you want to know how organizations REALLY work - and why they are so often so dysfunctional -- get this book and read it.
Dr. Lester Hoffman
I would recommend this not only to the leadership in all workplaces, but also all institutions of learning.
Marty Kramer

Most Helpful Customer Reviews

12 of 13 people found the following review helpful By Turgay BUGDACIGIL on July 4, 2001
Format: Paperback
"Our work on this topic has been inspired primarily by personal consulting experiences over many years...Ten years ago, these experiences confirmed the teachings of W.Edwards Deming and others involved with continuous quality improvement. Deming asserted in his fourteen obligations of managment that quality was impossible where people are afraid to tell the truth...Besides Dming, other voices strongly reinforce the need to understand the dynamics and effects of fear. Chris Argyris's extensive body of work clarifies how invisible and self-reinforcing miscommunication due to fear can be. Peter Senge's explorations of systems thinking illuminate its far-reaching effects. Both of these thinkers underscore the need to understand the negative assumptions about people that keep fear in place. Peter Block's works on empowerment and stewardship demand a wholesale rethinking of the concepts of management and leadership as a way to escape thses destructive beliefs. Most recently, Thomas Stewart's examination of the rapidly emerging value of intellectual capital demands that even more attention be paid to reducing fear and building trust" (from the Preface).
In this context, Kathleen D.Ryan and Daniel K.Oestreich, with the following core questions, illustrate some important elements of the trust-fear continuum. They say that if your answers to these questions are all 'yes,' your workplace is clearly fear-based:
* Do a high proportion of people in your organization frequently hesitate to speak up about certain issues?
* Does a fear of speaking up exist at many levels in your organization?
* Are people in your workplace associating managers and supervisors with th presence of fear?
* Are leaders in your organization exhibiting behavior that causes employees to be afraid?
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7 of 7 people found the following review helpful By Nancy on April 28, 2003
Format: Paperback
This is one of my all-time favorite management/OD books. I strongly recommend it to anyone interested in learning how to improve manager-employee relationships, trust, and communication in organizations. I think it should be on the bookshelf of every Organization Development specialist, Human Resource manager, executive coach, and leadership trainer. It contains useful, thoughtful, and often unique advice for managers, team members, trainers, and anyone else interested in reducing the climate of fear in their workplace. Some of the ideas translate well to personal and family relationships too.
Fear is extremely damaging to organizations. It can harm trust, communication, quality, knowledge sharing, cooperation, innovation, retention, and overall organization effectiveness. Whether you are interested in improving morale, communication, and performance company-wide, or you just need to improve your relationship with one person, you'll find something useful here. This is not just the same old recycled advice you'll see in leadership books. Some of the ideas will be familiar to experienced people in the field, but the authors expand them and put them into a new perspective based on their work. They contribute many new ideas and examples that you won't find elsewhere.

Portions of the book are particularly helpful for well-intentioned managers who just don't understand why people don't fully trust them. If you're not getting the level of communication, ideas, and candor needed to bring your organization to the next level, fear may be the problem. If you hear a manager say, "I don't know why they didn't tell me sooner," give him or her this book. Most of us don't realize all the little things we do to discourage good communication.
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10 of 12 people found the following review helpful By A Customer on March 1, 1999
Format: Paperback
A culture of fear permeates many organizations, draining them of their potential and vitality. Based on their interview findings, the authors examine how fear is a major obstacle to open communication and organizational effectiveness. The book also addresses fear during times of rapid change. In this work you will find strategies for building a high-trust work environment. The book is loaded with good, practical guidance for managers. From fear to trust is a quantum leap; this book can help you take that enlightening jump.
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1 of 1 people found the following review helpful By S. McIntyre on January 30, 2010
Format: Paperback Verified Purchase
This book is on a subject that isn't discussed openly, the use of fear as a motivational tool. It is a shame that the book is out of print, it should be required reading for all managers and CEO's. Using fear to motivate people is counterproductive, it ends up costing much more in loss of creativity, dissatisfaction, and productivity. A great intro to a taboo subject.
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