Came well packed. Hook up is straight forward, needs a 4inch double wall stove pipe which is on back order, but went to home improvement to get temporary piping. Started up burner with ease and it is currently heating up a 3,000 s.f. Facility. Pellets burning without any problems. Many other people saw it and was amazed at the amount of heat that it puts out. Great pellet stove, definitley recommend it
"I absolutely love this stove. I have it set up as a hot air furnace and it works better then expected. The heat is not like an oil furnace where its hot and then cold, it more constant like a wood stove. I live in the far north easten U.S. And the average winter tempt. This year was about 10* to 15* Fairenhieght and I used about 1 bag a day. Customers service was excellent and very prompt in answering all the questions I had. P.s. When they say curb side delivery that's exactly what they mean. "