Customer Reviews

Ducane 2005 50003401 545-Square Inch 3-Burner Natural Gas Grill, Black Base

5 star:		(0)
4 star:		(1)
3 star:		(1)
2 star:		(0)
1 star:		(1)

 

 

I was surprised--and pleased--to get this grill from Amazon.com. I had done some research on the web, and I knew what I wanted. Amazon had the best price and delivery was quick. The grill does come in a million pieces, though, and one of them had to be redrilled. One screw was missing, too. If you are pretty handy mechanically, this is only a minor irritation. If not...well, you be the judge. Once it's all assembled, this is a great grill at a great price.

Overall, the grill arrived timely in good condition. The instruction manual was not clear and sorting out the many pieces was not fun. One of the holes in the body of the grill was drilled with the incorrect spacing to attach the bracket. However, Ducane's customer service was great when I called with the problems, and they had offered to replace any missing or damaged parts. The Smoke-It tray is a bit small and watch out for the flare ups when the cover is closed.

Let me 1st say that Amazon delivered and then pick-up this item as agreed. The Ducane Bar-B-Que arrived in horid condition. The box looked like it was dropped from 10ft. The rotisserie rod was bent in a curve. There was paint dripping and bubbling on a one of the parts and the paint was competely chipped on the inside rim of the Bar-B-Que. For over $700 you would think that the parts would be inspected carefuly before packing and shipping.I would not recommend purchasing this item.