Customer Reviews

Ducane Model 50008401 545-Square-Inch, 3-Burner Natural Gas Grill with Rotisserie Burner, Side burner and Stainless Steel Base

5 star:		(1)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(1)

 

 

My old propane grill finally gave out and I decided to get a Ducane 545 in Natural Gas, I ran my gas lines and electric lines outside to a nice point in my yard, then poured a concrete grill pad for it and i'd like to say the end result was well worth the effort. I tried to get this grill locally but only a couple of places here in Louisville carried Ducane and the 545 was special order, so with that I took advantage of Amazon's 1 cent shipping and decided to buy it. It was supposed to be shipped within 24 hours but it took almost a week to get it on it's way, but once arrived my wife started assembly, and she had it 95% assembled when I finally got on the scene. It was missing a couple of bolts in parts bag, and one bracket was not drilled correectly and did not fit correctly, but I re-drilled it and it works fine but I would say for $729.01 you would expect everything to be right but such as life.. Finally assembled and hooked up to the natural gas line it fired up right away and worked and still works flawlessly.. I have grilled and even used the rotis and it performed flawlessly, I am very pleased with my grill purchase

and would advise anyone to get this grill.

Mark

Louisvill KY

I purchased this Ducane grill because of the past history of the company. I figured Weber buying out Ducane would even make this a bigger no-brainer (this Ducane is replacing and old Weber gas grill that was excellent) Right out of the box there were problems. Assembly is a bit of a challenge. The instructions are OK but could be in a little greater detail. Upon assembly I found a few of the parts (even though wrapped in bubble wrap) to have little nicks, or places where there was no paint. I figured a little touch-up paint will take care of that. Then while assembling the grill a couple of brackets just didn't match up correctly with the pre-drilled holes. I called Ducane. After explaining the problem the lady in customer service(very nice) got a hold of whoever knew about this, she told me that "they" knew about the problem and would send out the correct parts. Well whatever they sent is so wrong I think my only option is to return the grill. Also the rotissiore doesn't light like it should. For what I paid I should expect and get more.

After much research I ordered the Ducane 545 based on the excellent reviews of the grill, the excellent reviews of the customer support that comes along with it, the fact that this grill is MADE IN THE USA and also because it happened to hit the price point I was looking for. The grill showed up a couple days later than I expected, but not a big deal. The grill came in about a million pieces, but the clear directions made assembly a snap. All of the parts were in the box and everything fit beautifully. It took me about 2 hours to assemble the grill (about an hour of that time I spent removing the protective adhesive coating from the stainless steel panels). If you are fairly handy and don't mind assembling things this grill is for you, if you hate to assemble things and are not handy at all you should find someone to assemble it for you. I have grilled on this grill many times now and am very impressed with the evenness of the heat at all temperatures. I have not used the rotisserie yet (other than to fire up the element for a 20 minute burn in period) but plan to do so very soon. Bottom line: I love this grill and I think you will too.