Customer Reviews

Dunlop Sports Mid Size Aerogel 200 Tennis Racquet

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bought Dunlop aerogel 200 plus last year October at sports authority.
The racquet it self is pretty good with very good control and pretty decenty power.
But couple month ago the frame just snapped right above the neck joint section.

Since the all racquet has one year warranty, i called the dunlop sports US Custormer support
try to report the defect. The lady(i guess her name is Patcy???) at first told me,
i should returned the racquet to Sports Authority and they'll work through the return Autorization with them. Couple days later i brought my racquet to SA and they told me they don't deal with the warranty once the racquet seal is opened. But after i explained the reason, the lady (Diana) promise
to send the racquet back to Dunlop if she can get RA(Return Authorization #) from dunlop.

Later, i call Dunlop Patcy again and left the message asking her call me back or call SA directly.
but this never happened for 2 weeks. Then i call Patcy(dunlop) again, this time she said they are
in the middle of inventory check. so they can't give out the the RA. She told me to call back next week. A week later, i call her again and she is not answering and i left my number ask her call me back. She never did. last week, i called her again and she is not answering and her coworker just told me they don't deal with individual, period. As a little individual customer, i'm totaly frustrated.

I have played tennis for more than 30 years, i have deal with Prince and Head one time each 10 years ago, never have any problem.

Dunlop used to be one of the popular raquets in 80s, but start to downgrading late 90s, i guess its customer service may have the huge impact on this. Although i still like their racquets but for sure
from now on my family won't buy any dunlop racquets anymore. i'll tell all my friends don't buy any dunlop racquets.