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8 of 9 people found the following review helpful:
1.0 out of 5 stars
Bad customer service by D.W. Quail Golf,
This review is from: 4' x 4' Dura-Pro Plus PREMIUM Commercial Golf Mat FREE Golf Ball Tray, FREE Balls AND FREE Tees With Every Order- FREE SHIPPING - 8 Year Warranty - Dura-Pro Golf Mats Make All Other Golf Mats Obsolete! Family Owned And Operated Since 1997 - Dura-Pro Golf Mats are the #1 Mat in Golf! (Misc.)
The golf mat came as defect. One of the four sides came loose making mess in my livingroom everytime I hit use it. When I contacted D.W. Quail Golf, they kept wanting picture after picture for proof. First, they were trying to blame me for not using properly. They said I shouldn't hit so hard...I am a good golfer and I am using it properly. Afterall, it is supposed to be "commercial grade" training mat. Anyway, after two months of such hassle, they stopped responding to my e-mail asking for solution to fix that loose side. When I kept asking for reply, they just said in "case closed". Very annoying customer service manner!
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