From the Publisher
It takes patients about ten years to truly believe a dentist's clinical skills are exceptional. It takes them ten minutes to decide whether they want to be your patient and whether they will refer their family, friends,and colleagues to your practice. This means that as important as your clinical skills are to building your practice, the quality of the experience your patients have before and after receiving care is equally important.
DYNAMIC DENTISTRY has been touted as the textbook for teaching practice management in facilities such as dental schools, dental assisting, hygiene schools and the military dental clinics worldwide. This book comes with fascinating ideas for improving communication internally and externally, staffing the incredible team, scheduling for success, the causes and solutions for broken and changed appointments, handling emergencies, insurance and collection management, hygiene department efficiency, practice guidelines and management of difficult patients. It is full of marketing strategies, charts, illustrations, and specfic verbal skills for having a DYNAMIC DENTISTRY practice.
About the Author
Linda Miles, CEO of Linda Miles & Associates, a premier speaking and dental consulting firm, has enjoyed levels of success that only twelve percent of all speakers in North America achieve. She's a Certified Management Consultant of the Institute of Management Consultants, a member of the Academy of Dental Management Consultants, and the American Academy of Dental Practice Administration. Linda Miles instinctively understands the business side of dentistry, and is an expert in dental communication.