Customer Reviews

Dyson DC07 All-Floors Cyclone Upright Vacuum Cleaner

5 star:		(261)
4 star:		(59)
3 star:		(27)
2 star:		(41)
1 star:		(56)

 

 

This is one powerful vacuum. I researched it on the internet (Dyson has a great web site) and read about it in a couple of magazines. I was impressed and decided to try it. After using it in my country home I can say it's close to, but not, alas, perfect for my needs. I have a mixture of floor surfaces; hard wood, linoleum, tile, wall to wall carpet and LOTS of area rugs. And I have plenty of dirt, pets and people running through the house in all seasons. The Dyson is great on everything EXCEPT the area rugs, which it has a tendency to try to gobble up... The suction power is irrefutable and I will never look at my (or anyone else's) carpets the same way again. I pulled 3 cannisters of dirt, hair and sand out of my 8' x 11' area rug with the first use of the Dyson after a recent run over the same rug with my old vacuum! Unfortunately, the Dyson also tried to eat the area rug and made a horrible sound while doing so. After a toll free call to Dyson's service center (at 5:30 pm on a Sunday evening) I was instructed to turn off the "beater brushes" and use the mode for bare floors. The horrendous sound and the "gobbling" stopped, but unfortunately without the beater brush, the machine did not do an adequate cleaning job on the area rug.

PROS: quiet operation, very powerful, easy to clean dirt cannister, super long cord, super long "expanding" hose with attachments makes cleaning stairs, crevices and window sills easy, great on wall to wall carpet and hard wood, tile and linoleum floors, carries tools on board, light weight and easy to manuever without self-propulsion, lifetime air filters and bagless design saves money and the environment, GREAT phone based customer support.

CONS: pricey, encounters problems with area rugs, difficult to assemble out of box (required a call to toll free customer service to solve an assembly problem), instruction booklet a little sparse, mostly plastic parts raise some concern with a new product, at [this price] all the accessories (floor tool and pet hair tool) should be standard -- NOT "extras", poor response from e-mail customer service on their web site, unable to purchase "accessories" right now and not able to find out from company when these will be available.

RECOMMENDED? Yes BUT with some reservations - if you have hard floor and/or wall to wall carpet surfaces and are willing to pay for good design and power with convenience, this might be the right vacuum for you. If you have lots of large, area rugs, you might want to consider something else

We bought the Dyson DC07 in Dec. of 2002, and it gets used for approximately 1 hour x twice a week on carpet. Our unit is out of warranty.

In the vacuum cleaner market that, in our opinion, is dominated by poor product design, plastic parts that break easily, motors that burn out, belts that stretch and break, expensive bags that fill up virtually instantly, and a very short useful life, our Dyson has acquitted itself rather well.

Many of the other favorable comments about this Dyson apply and will not be repeated here.

We would add that Dyson has good telephone customer service as well as an on-line diagnostic guide.

We note the following negatives:

- The "off the floor" hose suction is not as strong and is much more awkward than with a "tank type - non upright" cleaner. If you are doing mostly off the floor cleaning, probably no upright is recommended.

-While it is NOT in the instructions, customer service will tell you that vacuuming up powder (plaster, carpet cleaner, carpet deodorant) will clog the hepa filter and eventually destroy the machine. If you plan to do this kind of work, get something that uses disposable bags.

-It is also not in the instructions, but DON'T run water thru the fully assembled canister to remove dust and dirt. The air flow will eventually gunk up and make the vacuum unusable. Use a compressed air can to blow out the dust or occasionally remove and clean the lower section (see below).

While the parts that you can access are easy to remove for cleaning and unblocking, there are some critical non user serviceable parts on the Dyson. Even the drive belt and hepa filters are supposed to be changed by a service center. So keep the box in case you have to ship the machine back to the company and hope you never need to use it

The problem, however, is really not with this Dyson DC07 (and probably other models as well) when it is under warranty. It is after the two year warranty expires and you are dependent on their expensive and sparsely located dealer network. I would guess that with parts and labor, a major repair could easily be between a quarter and half the price of a new machine.

We believe that Dyson should do a much better job in providing owner repair instructions, especially for machines that out of warranty.

In that light, we are providing information on two common repairs that the owner can perform. We would hope that at some point, Dyson would provide information on other repairs:

The hepa filter, which is supposed to last the lifetime of the machine, doesn't. But it can be removed using a screwdriver to release the cover catches on both sides and replaced by the user (special replacement filter must be purchased from the company or from a dealer). We found it necessary to replace the filter (ourselves) when the machine constantly cut off due to overheating.

However, you may also come to the point, as we did, where the cylinder gets sufficiently clogged that there is suction to the intake (which means the motor is working) but there is no suction to the hose or floor and the vortex dirt isn't spinning.

Customer service will first tell you that you have to bring or ship your Dyson to a dealer who will charge for parts and labor. Alternatively, a new canister will be $86.00 including shipping from them.

Forget it. You can clean the unit following these instructions (note; this probably will make little sense UNTIL you have the canister in front of you when it will become more obvious).

Be aware that you may well void any warranty if you do the following and, in any event, you do so at your risk but if it works, it can save you from an expensive dealer repair or part replacment.

-Remove the canister and clear plastic bin. Remove the bin and set it aside.

-The "cage" (part with the little holes) and the part with the vanes are held on with the black rubber ring at the bottom of the canister. The vane piece has to be removed before the cage by first easing out the rubber piece. Note the orientation of the rubber piece for reassembly. Removing the ring, vanes and cage is NOT dependent upon removing the handle (see next step below).

-Using a torx (star) #15 screwdriver, remove the 3 screws on top of the canister handle.

-Reach through the bottom of the unit and note how the long rod that opens the base flap fits through a guide slot.

-Pull out the handle assembly that includes the long rod. Do not remove the rod completely. Also, do not damage the large O-Ring and note, for reassembly, that there is a "flat" side to the handle assembly. Ignore the 3 screws inside the canister; they don't seem to do anything. Also, the upper and lower plastic parts of the canister cannot be separated.

-Wash the canister unit using a high pressure hose or faucet and a bottle brush. Wash thru all the vortex openings at the top, the cage, the vane part and everywhere else. Run water through the unit until no more fibers, dirt, etc. come out and then a little longer. You will be amazed at how much stuff can accumulate in this canister.

-Allow everything to dry. When reassembling, make sure that, by reaching though the bottom of the unit, you guide the rod through the rod slot.

If you cleaned out all the accumulation, the air flow should work almost like new after the vacuum is reassembled.

Notwithstanding the above, the Dyson DC07 is probably a better and more reliable machine than anything else available (which, as noted, says something about vacuum cleaners in general), so with reservations and the hope that Dyson starts treating its customers like adults by providing information about user service, we recommend it.

I used to volunteer with the local Police department and soon became familiar with an interesting trait of unfortunate victims of crime: Ten people might witness a bank robbery and give stunningly different descriptions of those involved. One would see a red car, another a white car. One would see 3 people, another 1 person.

So it is with vacuum cleaners.

Like many readers, I read through every Amazon review before purchasing the 'yellow' Dyson DC07. I resisted writing a review until now, using the vacuum approximately twice per week for the last 6 months. The summary? The Dyson's ability to pull dirt and hair from carpets and floors is simply stunning, something you have to try to believe. I have found some drawbacks, and if you've read other reviews, they may look familiar. Some of my negatives:

When trying to clean under the 4 inch overhang on my floor-level kitchen cabinets or furniture, the DC07 does not reach under it very well. This 'yellow' Dyson did not include the 'low reach' accessory which would help with such a situation. I tend to use a mop or occaisionally my Sears shop vac which stands at the ready. This Dyson does have an attachment to reach this kind of area, but assembling it all isn't worth the time it takes to simply grab my shop vac. Some people may find the DC07 models to be a little inconvenient in this regard.

Sometimes the 25 foot cord requires you to flip it around as you move the vacuum about. At the same time, the cord is very convenient as I can almost vacuum the entire home from one outlet. I just imagine myself as Bob Barker flicking my microphone cable around the contestants.

The Dyson DC07 also doesn't pick-up the last 1 inch or so of dirt from the "head-on" direction. You need to run the vacuum sideways along the wall to maximize pickup. Again, you can attach other tools to target these areas, but I dislike removing the wand from the upright frame of the vacuum as it requires some twisting to both remove it and later replace it.

The positives? The Dyson is absolutely the best vacuum for suction that I've ever used. I have two Rottweilers (which if I may are the most misunderstood dogs in the world...what a couple of babies). These dogs shed hair constantly. When I read reviews about people vacuuming their home 2 or 3 times per week, I realized that's what I needed to do but didn't have time for. The Dyson changed that. Not only is the vacuum extremely effective, but it needs only 1 pass to clean a section of carpet. It rolls very smoothly, and vacuuming takes half the time it used to. Suddenly I found myself vacuuming two times per week.

The chamber that picks up hair is extremely easy to empty. I have never owned a bagless and wasn't sure if I'd like emptying the collection container two or three times per use. This became a non-issue. It is extremely easy -- even therapeutic -- to see all that dirt and hair emptied. The workability of the parts is another plus. You may have to refer to the owner's manual once to figure out how to operate some of the features, but it really is all very simple.

The permanent filter is nice and few competitors offer this. I never gave much thought to a HEPA sealed vacuum, as I have no health condition that necessitates it, but now that I have one it would be hard to imagine going back.

I had always wondered why a few reviewers hated their Dyson, or suspected that all-positive reviews are being written by Dyson employees or dealers (always a possibility).

One gentleman mentioned how he tried 3 different Dyson's and none seemed to pickup any dirt. I suspect the vacuum was being used on carpet but set to it's "bare floor" setting, something I once inadvertently did myself and it certainly doesn't work well...until you change it to "carpet"!

Some, like myself, weren't thrilled with the almost all-plastic construction. After using it for several months, I am now convinced the Dyson is well made. The molded plastic is the kind that seems to slightly pliable and tough. Not the brittle plastic seen on cheaper vacuums. There are thick rubber gaskets on pieces that handle airflow which make an excellent seal.

Others complained that when you empty the collection chamber, a plume of dust can thrust itself back towards your face as it drops into the garbage can. I don't agree...this is completely avoidable if you simply push the chamber further into the garbage can, or empty the can first to make room for the waste, so it doesn't drop so far.

Others lamented no light. The only vacuum I used with a light had no extra utility added by the light. Indeed, such lights tend to burn out quickly due to the vacuum's contant vibration, but of course you may feel otherwise.

Some said the Dyson is heavy, and is hard to carry. We are all different, but I do not find the Dyson heavy. To give some benchmark, I'd suggest that if you find the Dyson heavy, you probably also have difficulty removing groceries from your car. It's true that picking up the Dyson requires you to grab it in certain areas. An apparent "handle" on the collection chamber seems tempting to grab, but if you do the chamber can come off unexpectedly.

As for being a Dyson employee, my review probably lists enough negatives to indicate I'm not. I would even say that any number of vacuums may be a better choice for you. For example, if you want to clean your stairs and cannot easily lift a vacuum, perhaps one of those "stick bug" vacuums is what you need. If you've always bought Hoover and have never had a problem with them, or want a built-in light, buy a Hoover. The "Hoover" reviews suggest they still work well for a lot of people.

Some say for the price, the Dyson should not have any of the above problems. I liken it to the Concord, the (previously) most expensive way to fly across the Atlantic. Its seats were tiny, and it threw passengers back into their seats, all at a premium price. But it got you where you wanted in the shortest possible time. If the Dyson DC07 has some limitations at its price, it is still without a doubt the best vacuum for cleaning carpet and bare floors that I've ever owned. I rate it superior to three different Kirby's I've tried from my friends. If you want maximum cleaning power, the Dyson is it. Some of the new DC14's seem to have features that get around some of the above problems, so check them out too (of course they're slightly more expensive).

For me, Dyson seemed to appear out of nowhere here in the US. It was all Hoover, Dirt Devil, etc., but now virtually every major consumer goods store sells them, and at a starting price of $400 USD, yet people flock to buy them. I figured there must be something to it. If you're still not sure, try it out! Many stores (Target, Sears, Linens N Things, Walmart, Costco, there's too many to list)...they all carry Dyson and allow returns. Try the vacuum (perhaps pick a store that does not have restocking fees) and see. But be warned if you do, you'll probably wont want to take it back...

Dyson is a great product but it's certainly NOT perfect. The 'Never lose suction' tagline is a marketing ploy, since Dyson too will get clogged and lose suction if not properly maintained. All other vacuum machines will NOT lose suction either if the filter bags are replaced often enough.

Overall, however, its performance beats all other vacuums (including the over-hyped Oreck, which is simply a rip-off) hands-down.

- Every few months, the user must clean out the central cylinder of the very fine dust, or it will get clogged and lose suction. The way you do this is by removing the dust collector and then separate the core cylinder from the glass casing. Use another vacuum to suck dirt out of the little holes on the side of the cylinder. Also, if you look up the cylinder from the bottom, you'll see caked dust collected at the top of the cylinder. If you gently bang the cylinder (upright) on the floor, you'll be shocked how much fine dust (about two cups worth) will fall out of the cylinder. Use the other vacuum to suck them away. Also, take out the 'permanent' filter and wash them. They, too, get clogged with the very fine dust.

- The machine is very heavy and bulky, and it's quite a chore to transport it between floors. The hose extension is very awkward to use because the point of bending is near the tip. The high profile of the vacuum head makes it impossible to vacuum under the bed, couch, etc.

- The instruction manual is poorly written, and setting up and maintaining the machine takes a steep learning curve. Dyson should include a video instruction.

- I, too, and concerned about how much carpet fiber the Dyson is tearing off the carpet, which you can clearly see in the dust collector. However, you can also see the amount of coarse and fine dust it's picking up as well. One impressive feature of Dyson that lived up to the hype is that it will pick up much dust from carpet that was just cleaned by a regular vacuum machine.

- Dyson rarely goes on sale, but I bought mine at Sears, which had Dyson on sale last year for $379. Also, buy the regular Dyson and avoid the 'Animal', which is a rip-off. The rotating brush that comes with the 'Animal' is air powered and is too weak to work well on the stairs.

Summary: If you have a large house with a lot of carpeted areas, then Dyson is for you. You may also build some muscle by carrying this behemoth up and down the stairs. However, you may need another vacuum for the stairs and also for a quick clean up in the kitchen.

I'd like to compare the Dyson DC07 to a sports car, like a Nissan 300Z for example, rather than a fine luxury sports sedan (i.e. BMW 3-series). Like everyone raves, the DC07 has truly great performance with stylish, contemporary design (beauty is in the eye of the beholder?). Two days after vacuuming my home with a one-year old Sanyo model and a relatively new bag, the DC07's dust canister resembled a sand hourglass. The amount of unseen dust it sucked up made old carpets feel like new again - and there are no pets, smoking or shoe-wearing inside of our home. The vacuum operates loudly like other vacuums, but with a bit of a high-pitched whine also.

However, when the novelty of the sucking power wears off, one can't help but notice the build quality and lack of features the DC07 has for the amount of money paid:

- Heaviness: the four pounds of force advertised by Dyson to maneuver the vacuum seems to be way off. The heaviness of the DC07 can be felt from the wrist to the elbow on either bare or carpeted floors.

- Cheap-Feeling Construction: touching the DC07 would seem somewhat delicate if one didn't know it was constructed of "crash helmet" plastics. It just doesn't have a quality feel to it like the satisfaction of closing luxury car doors compared to an economy car. In all likelihood the materials used probably saves weight that the hefty 30-pounder already takes up. Nevertheless, the plastic tabs used for the clear canister and electrical cord storage seems rather flimsy and easy to break. One could expect these to break under normal wear & tear conditions.

- Lack of Cord Rewinder: despite arguments for weight saving measures, I am very disappointed that this expensive vacuum doesn't at least come with an automatic electrical cord rewinder.

- Plastic Wheels/Castors: the use of hallow plastic wheels, along with the brush bar not being raised up in "bare-floor mode", leads to a noisy operation (even when rolling an unpowered DC07 bare floors). I worry that downstairs neighbors may submit a noise complaint to the condo board one of these days. Dyson should have used a rubber or heavy vinyl coating on the wheels to help minimize noise.

- Hose Extension: the 17-foot hose extension's elasticity is so tight that working with the wand tools can be somewhat cumbersome and tiring.

- Trapped Dust: emptying the dust canister over a trashcan isn't as neat and simple as demonstrated by Dyson. Usually dust gets trapped between the rubber seal and plastic canister rim and therefore requires an additional effort of a wipe down.

- Lack of Dirt Sensor: a dirt sensor would have been nice to help validate that the floor is clean, but not really needed because of the extreme suction, I guess.

In spite of my criticisms I still feel that the DC07 is a very good vacuum cleaner, albeit a very expensive one. If I had not been able to purchase this on a rare sale[...], I probably would not buy the DC07 at regular advertised price. The floor tool is a worthwhile option to purchase separately, as the brush bar housing is pretty thick and bulky.

It's great, unless it breaks down.

Dyson customer service is determined to avoid product warranty claims.

See if you can get a straight answer on warranty coverage!

I was happy with my Dyson, until the clutch broke after a few months. I called Dyson, took it to their "authorized" repair center for repair, and got it fixed under warranty. The repair center said that Dyson had a period of quality problems with clutches.

The clutch broke again only a few weeks later (making horrible grinding sounds). This time, Dyson claimed that the unit was no longer under warranty (less than a year after I bought it), while the repair center claimed that it was.

The same repair center ("Dyson Authorized"), told me that Dysons were poor quality, that they got several in every day for repair and that Dyson often tried to get out of paying for warranty repairs. Then he tried to sell me a competitor's vacuum.

I'm still fighting with Dyson to get the $150 repair covered. They claimed first that Amazon was not an "authorized" dealer. When Amazon disputed that, they then claimed that Amazon had sold me a used unit as new. When I pointed out that it had Dyson sealed packaging and a warranty book, they then claimed that Amazon had sold me a "reconditioned unit" (for$400?), which Amazon says in not true. Every time I call, I get a different excuse.

So, enjoy the Dyson, it works well. Pray that it doesn't break while under warranty!

I needed a new vacuum to replace our old... eureka. The belts would often break and the suction was [bad] and the bags were a hassle. I read the reviews of Dyson at vacweb.com and the ones here to make sure I was doing the right thing. This thing is amazing! The suction is extremely powerful for how quiet it is. The ease of emptying the canister blew me away. The attachments took some practice to get fast at it but I went nuts in our new home. Got 2 canisters full of dirt and fuzz in about an hour. (we have new carpet that is shedding heavily)I love vacuuming now! It's a great feeling of power and cleaning satisfaction. I never enjoyed cleaning much before, my wife thinks I'm a little strange now. The only drawback is the horribly loud sound it makes when it eats some fringe or string that jams the beater. Oh well, maybe next model, although I won't be buying another vacuum or filter or bag for probably about 20 years. Worth the $$ and I'm a cheapskate!

We have owned a Dyson DC07 for over six months and I can offer the following comments:

GOOD

- The suction power rivals that of many canister vacuums, and blows away almost every other upright. Other vacuums may seem to have more suction initially (canister or upright, bagged or bagless), but I doubt any will have the same power after picking up just a few ounces of dirt. This is the most important feature of Dyson vacuums - they don't lose suction as the bin fills with dirt. They are engineered so that almost all of the fine dust and dirt are spun out of the air stream (and into the dust bin) before the air is exhausted through the filters. As far as I know, Dyson is the only vacuum that has a permanent, non-removable, lifetime HEPA filter. While other manufacturers may have washable or replaceable final HEPA filters, the Dyson's design is superior in that you will never need to replace or wash it. Only the pre-motor filter is removable and washable (so you don't need to buy a new one every 3-6 months) and Dyson recommends cleaning it every 6 months. Most other vacuums require a new HEPA filter or pre-motor filter, or both, every 6-12 months, usually at a cost of $15-$30 each.

- The on-board hose is wonderful. With the handle reversed, it offers 17' of reach - as much or more than some canister vacs and more than almost any other upright (I know of no other with an equal or longer reach). I can place it in the center of any bedroom and dust the entire room. Also, suction power through the hose is equal to that at the floor. Many uprights lose a significant amount of their suction when used with on-board tools, but not the Dyson.

- It empties easier than any other bagless I've ever used. You simply press the release button and remove the entire bin assembly from the vacuum, stand over a garbage can and pull the "trigger" to release the bottom door. I usually do this in the garage, although I have emptied it in the kitchen garbage can several times without any significant dust "blow back."

- As stated above, the DC07 has incredible suction, so you will get stuff out of your carpet that you never knew was there (and didn't want to know). Although some have commented on the Dyson's brush roll design (as I will later) as being an ineffective agitator, I have no problems with it. Except for the kitchen and bathrooms, our entire house is carpeted, and most of it a medium/high pile. We usually vacuum every 2-3 days, and some rooms are done every day. We are consistently amazed at the stuff that comes out of the carpets, and how full the DC07's dust bin is (about 1/3 - 1/2 full) after this short a period of time. And I know the carpet is clean after vacuuming because additional passes with an empty bin don't pick up anything. My aunt was moving to a new house and asked that I come over to shampoo the bedroom carpets. I brought the Dyson along because it is very important to have the carpet vacuumed very thoroughly before cleaning. There were only three bedrooms and I had to empty the dust bin twice. My aunt and uncle were horrified, especially since she had just vacuumed the rooms before I came over. Needless to say, they were extremely impressed with the Dyson's cleaning performance.

- The power cord is 35' long. Most uprights are 25-32' Those extra few feet allow us to clean the entire house (2000 sq. ft.) and move the Dyson only once to a different outlet.

BAD

- While the brush roll's helical design helps create additional suction at the cleaner head, it also make it easier for long hair and string to wrap around it. There also don't seem to be enough bristles on the brush roll. I'm used to seeing an almost continuous row of bristles. On the DC07, they are spaced about 2-3 mm apart, for whatever reason. Again, I can't really complain about the carpet cleaning performance, but it does make for more frequent detangling of the brush roll to remove all the hair.

- I also don't find that the Dyson grooms the carpet as well as other cleaners. We also have a Eureka Ultra Whirlwind 4880 bagless (another great upright, probably second only to the Dyson in suction power) and it does a much better job of grooming the carpet. It sounds kind of goofy, but if you walk barefoot on the carpet after vacuuming with the Eureka, not only does it look nicer, but it feels "fluffier." Don't get me wrong - the Dyson does leave vacuum "tracks" and does a decent job of lifting the pile, just not the best I've seen. My main concern, however, is getting our carpet clean, and I can't argue with Dyson there, so I'll take clean over pretty and fluffy any day.

VERY HIGHLY RECOMMENDED

We no longer vaccum, we DYSON! Simply put, this vacuum is AMAZING!

We received this item about a month ago and have been vaccuming almost daily! Contrary to what others have said, set-up is VERY easy. It's a little tricky to get used to the hose, but compared to the cheap Hoover we used to own (which had to literally be put together with screws!) this thing was a cinch. In 20 minutes I had this thing ready to go.

It is SO quiet! You won't believe how quiet it is. When it's in the upright mode it's a little noisy, but all vaccums are. When it is in floor mode is great!

Cleaning the stairs is so simple! The attachments and stretchable hose aren't the least bit clunky or cheap feeling - they work great!

The first time I used this I was SHOCKED (and a litte disgusted) to see how much dust and dirt this baby picked up! Can't believe all that stuff was hiding in the carpet!

Sure this thing is pricey, but it's worth the $$ and pays for itself very quickly, in my opinion!

I had gotten used to having vacuuming being a huge chore. Going over and over and over the carpet in order to get most of the pet hair up (I have 3 dogs and 2 cats). It always took forever and never really got all the hair.

Then one day I heard about this Dyson vacuum.. so I decided to give it a try after reading the zillions of good reviews here on Amazon - especially from pet owners. My old vacuum was about dead after only 2 years, but I did the vacuum test anyways. I used my old vacuum and the carpet was still covered in dog hair. I used the Dyson.. and I was amazed. I vacuumed one line of carpet and you would not believe the difference!

I called my fiance out to take a look, I thought it was the coolest thing ever. The carpet looked almost black on both sides due to the black lab hair, but the one line I vacuumed was pristine beige! Vacuuming up that room was the most fun I've had in a long time! The canister is clear, so I could see all the pet hair and dirt flying around. I vacuumed two rooms and that canister was full! That's how incredibly good it is at picking up dirt - the suction is amazing. And the canister is pretty large - so filling it up isn't supposed to come so easily!

Another neat thing about the vacuum is how everything clicks and snaps together. You don't need screwdrivers and tools to take it apart! It was easy to assemble! I had one problem in that I couldn't get it to lock in the upright position. I called the Dyson support number and within 30 seconds they talked me through the incredibly easy fix. Also, all the attachments snap in to their places on the vacuum and don't come off like on most other vacuums.

My fiance says I am sounding like a vacuum salesman about this thing, but it really is that amazing. I highly recommend this vacuum - you will never buy another vacuum besides Dyson again!