128 of 130 people found the following review helpful:
3.0 out of 5 stars
IT SUCKS, BUT THAT'S A GOOD THING.... :), May 22, 2004
This review is from: Dyson DC 11 Telescope Canister (Kitchen)
Ok, after much deliberation, I bought the Dyson canister for the sheer selling point that it was a canister and it was made by Dyson. I won't lie, I have waited for the Dyson canister to be released here in the States since they started marketing the DC07. I really liked the idea of a bagless canister with no filters to buy. My family is very health conscious and we try to do our part for the environment. Upon inspection of the unit after removing it from the box, I noticed that the HEPA filter was of great quality and the bactisafe screen just looked cool. I plugged it in and kicked it on and much to my surprise it had as much suction, if not more, than the Animal upright. The downside to the DC11 is the fact that its turbobrush is air-turbine powered and tends to slow down or stop a lot on medium to high pile carpets. Our house is one of theose strange creatures with high pile, medium pile, tile, wood, and even cork. So, I tested the vacuum on all the floors and found it worked great on everything except carpet. There it seemed to be lacking. I tested it for about a week and then was forced to return it for an Animal upright. After vacuuming with the DC11 and then going over the same areas of carpet with a Eureka canister with powered brush, I found the Eureka was removing almost as much dirt and from the carpet as the Dyson originally did. There is just not enough agitation in the brush to work great on carpet. Final verdict, great for floor, may need some compromise for carpets.
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65 of 66 people found the following review helpful:
5.0 out of 5 stars
I like it!!!, March 5, 2005
This review is from: Dyson DC 11 Telescope Canister (Kitchen)
I was intrigued by the split among the reviewers of the Dyson DC 11. I carefully read the reviews, took note of what appeared to be the common problems and then evaluated it in person before making the purchase. As vacuums go, this is relatively expensive so I didn't want to deal with any unpleasant surprises. I don't mind spending money but I sure do hate to waste it!
Let me begin with the common complaints:
1) the power cord is awfully short.
The sales material clearly states the cord is 21.7 feet long. The vacuum and telescoping wand add about five feet to that. It seems adequate to me but others will have to make their own judgment.
2) the air driven brush on the floor tool may turn off unexpectedly.
I haven`t yet experienced that problem, but if you do just pull the air release trigger on the wand and it will come back on. There is no need as stated by others to turn the machine off to reset.
3) The power on/off button and the power cord rewind are the same color and shape.
Put a small red "stick on" dot on the power switch and the problem will go away. If Dyson reads these reviews they should at least make them different colors.
4) The wand collapses unexpectedly.
Pull each section until you hear an audible "click" and it will not collapse. It takes a little extra energy to do that.
5) The beater will not handle carpet with a heavy pile.
That is probably true. I have wood floor and area rugs so it works fine on those. The beater brushes are removable for those of you with oriental or wool rugs where the beating action might do damage.
My own take is as follows:
1) Build quality
In a word--fabulous. It assembles and disassembles very easily. The canisters even come apart so you can rinse/wash them if you like. It seems solid and well made.
2) Suction
I thoroughly vacuumed a high traffic short pile area rug with my old vacuum and then with the Dyson. I was actually stunned at the amount of dirt it took out of the rug. A definite A+ here.
3) Functionality
Everything works as advertised. The noise level is average, the hose could be a bit longer and it's a minor wrestling match to wrap the hose around it for storage.
4) Price
It's a little on the expensive side. I purchased at Bed, Bath and Beyond and they allowed me to use a 20% off coupon even though the coupon excluded Dyson. It never hurts to ask!!
The bottom line is that this is a fabulous vacuum for an apartment or small to average size house (1500-1800 sq ft) with a mixture of floor types. If I had lots of wall to wall carpet an upright would be a much better choice. I'd rate it a solid buy. I'll update this review if anything changes.
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76 of 80 people found the following review helpful:
3.0 out of 5 stars
Good - not great!!, May 24, 2004
By A Customer
This review is from: Dyson DC 11 Telescope Canister (Kitchen)
I was looking for a bagless canister vacuum to use mainly on my hardwood and tile floors. I already have the Dyson Purple Animal which does a great job on carpet, but I can't get under furniture with it without using the wand and floor tool. My first impression of the Telescope was that it was doing a good job of cleaning the areas for which I bought it. But there were a few problems - 1) the power cord is awfully short (compared to the Animal), 2) the air driven brush on the floor tool comes on when the machine is turned on - you have to turn it off for hard floors by pushing in on a lever of sorts on the side of the tool. The problem is that when you're doing carpet the slightest touch to this lever turns it off - such as when you bump into a piece of furniture, or even the edge of a comforter hanging from the bed. It is very sensitive to touch and doesn't always stay out the first time you pull it out. 3) The floor tool from the Animal will not work with the Telescope. There is an adapter to make the Turbo tool work with the telescope, but not the floor tool. I prefer the bristle floor tool from the Animal to the floor tool which comes with the Telescope and was disappointed that it wouldn't fit. Customer service was wonderful and they sent the adapter for the Turbo tool, which I then adapted myself to use with the floor tool. 4) The power on/off button and the power cord rewind are colored and shaped the same, just on different sides of the machine. You have to look carefully (or memorize the locations) to avoid hitting the wrong one. 5) Maybe it's just me, but I don't think I've ever used it and had the telescoping wand stay extended the first time. One section always collapses and I have to extend it again.
Overall, the Dyson machines are very nice - clean well, store easily, empty easily. The Telescope is amazingly small when in storage mode and it's easy to carry when cleaning. While I'm not planning on returning the Telescope, if I knew then what I know now, I wouldn't purchase it. I don't think it's worth the money being charged for it.
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