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Most Helpful Customer Reviews
167 of 168 people found the following review helpful:
4.0 out of 5 stars
Wonderful Piece Of Machine & Engineering,
By K. H. A. Yuen (Milpitas, CA United States) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Dyson DC23 Animal Vacuum Cleaner (Kitchen)
First, you need to understand that there are several models for the DC23 series. As of Oct 2010, there are the Turbohead, Animal and Motorhead. The canister for all 3 models are technically the same (minus the color). The differences between the 3 models are the accessories (e.g. length of hose, tools, handle, etc) that come with each, and how each machine can be stored away.
For a quick rundown of the differences, it is best to refer to dyson's online store and read the "Plus the following Accessories..." in the specifications tab. This review is specifically for DC 23 ANIMAL (obviously), but most part of the review is applicable for all 3 models. PRO: - powerful suck thru carpet - pick up animal hairs (cat) like magic - multiple intelligent designs that simplify the vacuuming job - comes with useful tools that can handle most home situations well - most parts can be cleaned easily with cold water - no non-durable parts - long power cable - not THAT noisy - good looking - very helpful customer representative from DYSON CON: - takes an unexpectedly large amount of horizontal space to store it away despite the small canister (the way it stands in the product picture is the way it is supposed to be put away) - it is a dust magnet and can be difficult to clean up due to many small parts and gaps - may need a longer bit of time than average to fully utilize the machine - very small trash holding capacity - short hose length - very expensive for a vacuum cleaner Bottom line (my personal opinion): - It does the job (vacuuming) really well. However, it makes me think that the cheapest model in the DC23 series (Turbohead) may suffice my everyday needs, as there are no big difference between the two on paper. - I am a techie yet it took me an unexpectedly long time to figure out what are all those many buttons and tools for. I think they may have 'over-engineered' it in certain area. - It takes a lot of space to store it in my tiny apartment. The Motorhead of the DC23 series that uses less storage space (due to the longer hose) but it is $100 on top of the already expensive $500 pricetag. Luckily, I can improvise and make it takes up less space but detaching certain parts - but it also increases the 'setup' time needed for each use. - It's a keep.
92 of 94 people found the following review helpful:
4.0 out of 5 stars
Awesome Suction! Great Vacuum overall! - Update 1 year later,
Amazon Verified Purchase(What's this?)
This review is from: Dyson DC23 Animal Vacuum Cleaner (Kitchen)
First off I have to preface this review with the fact that my wife and I are sort of clean freaks. Nothing excessive but we vacuum our kitchen almost daily. Our first floor is mostly hard floors (wood, laminate, tile) with one room of carpeting. We have owned a Kenmore upright vacuum for about 5 years. About 1.5 years ago we were fed up with the poor performance of the Kenmore on our hard floors (it did fine on carpets) and started looking around. My wife wanted something that was small and easy to use on a daily basis. We ended up with a $50 hoover stick vacuum that she loved. I didn't like it as much but it did a great job of cleaning up the hard floors for the most part. Emptying it was another issue. Then in early November it broke, the collar that connected the head to the rest of the vacuum simply snapped in half. It was DEAD. I did some searching and looked around and ended up buying an Oreck Quest canister vacuum. I was very happy with it initially and we used it for several weeks (it's performance was better than that of the hoover). However we felt that the overall suction of the unit at the end of the hose was not up to par for the price (around 190 with bags etc) The rotational members and connector pieces of the hose had tiny air leaks that seemed to be detrimental to the suction at the vacuum head. We returned it to Oreck for a full refund (within the 30 day period). I must give Oreck compliments for their policy, it was hassle free. After a few days of searching the web and reading reviews I decided on the DC23, It was between the regular turbinehead and the animal and we ended up getting the animal. We have a medium sized dog with a fairly short coat so we thought the extra mini-turbinehead and the hard floor tool (would have had to purchase this anyway) were worth the extra cost. It's been almost a month now with the DC23 and we are still thoroughly impressed. As claimed there is no loss of suction, even when the canister appears filled with dog hair and dust it still sucks up everything we throw at it. Below I will rate the different features of the vacuum separately as to explain my 4/5 star rating. If not for a few quirks this would be a 5 start review. Maneuverability 4/5: The maneuverability of the unit is top notch. Dyson's handle design is fantastic. the articulating area where the hose meets the handle is brilliant. And the hard floor tools multi-articulating capabilities make it a dream to maneuver around obstacles. I cannot stress enough how awesome the hard floor tool is to maneuver. The only downside to the maneuverability is the actual canister itself. It is never hard to drag around, but sometimes will pop a wheelie instead of following you. Not anything I would criticize too much but just a little annoying. When it does pop a wheelie however, there is no loss of suction or problems that one might think could happen. The only other thing that could be better here is the cord could be about 5 feet longer, this would let me do my whole first floor (900) without having to change outlets. as it is now i divide the house into 2 segments. Suction 5/5: Simply amazing, really, I had my doubts after seeing commercials for Dyson vacuum's of the years. They really do pack an amazing punch in the suction department. I've filled up the vacuum several times with no loss of suction so their claims do seem to hold up. Portability 5/5: The vacuum is just the right size. it's light and easily portable. My wife has no trouble bringing it upstairs, unlike our upright where i usually get stuck lugging it up/down stairs. Accessories 5/5: The standard trio of accessories (crevice, brush and stair tool) are well designed and are very useful. The turbinehead was quite surprising. I've had several other vacuums that use suction to power a spinning brush head and they always totally stunk. Not the turbinehead, this thing is a beast and really picks up everything in the carpet. Also the mini-turbinehead performs just as well as it uses the same basic design. Finally the hard floor tool that comes with this is fantastic. It is the tool that gets the most use at our house and it shines at picking up dirt hair etc on the hard floors. Simply awesome. Storage 3/5: Here is the big miss that I feel Dyson should rectify. They provide great storage for the 3 basic tools on the unit itself. This is perfect. However with this model that still leaves 3 tools (turbinehead, mini-turbinehead and the hard floor tool) to be stored. As seen in the pictures the turbinehead (or the hard floor tool) can be "hung" on the back of the machine. This works but is slightly weak and when you pick up the unit whatever is hung there (especially the turbinehead due to it's higher weight) will fall/get knocked off easily. After that you're still left with 2 tools that have no home. Some simply mounts would suffice to fix this but they don't offer anything that I know of. This is more of an annoyance than a big detriment to the machine, but storage of a vacuum is always a tricky thing and i feel with all the other innovative and clever things that Dyson does with their machines they could address the storage problem more thoroughly. I would give this a 4.5/5 if i could. Overall we are extremely happy with this vacuum and would highly recommend it. Update: It's been about a year since we purchased this vacuum and in the meantime we've added yet another dog to our household, and boy does this one shed! Just a short 2 weeks after writing this review we added our second dog. he's a little smaller than our first but sheds about 2-3x as much fur. Thank god we spent the money and got this vacuum. Every once in a while, during yet another vacuuming of the kitchen, dog beds, living room etc., my wife praises the high quality of this vacuum. It's stood up through the first year and it appears it will continue working for many years to come. It shows no signs of slowing down. There is one disappointment that dyson needs to address. The docking section near the rear of the vacuum where you can attach the tube and handle with the head on it is pretty weak. The docking mating piece on the hard floor attachment broke after about 6 months. This is not a big deal and day to day does not affect the usability of the machine. It just goes back to my nit in the first part of the review about tool storage. They definitely missed the mark a bit on that one. Still happy though and the vacuum continues to amaze with its suctioning ability. It really doesn't ever lose suction.
69 of 73 people found the following review helpful:
3.0 out of 5 stars
ehhh,
By Amy "Amy" (GA USA) - See all my reviews
This review is from: Dyson DC23 Animal Vacuum Cleaner (Kitchen)
I grew up using canister vacs. Some time in my late 20's, I switched to uprights. Been using uprights for years, and decided I might like to switch back to canister. Let me tell you, the Dyson canister is NOT the canister to switch to. SOOO awkward to use. I spent more time manipulating around it, adjusting cords and hoses to get out of my way... good grief. Suction was fine (I have a Dyson slim upright, and knew that I liked the Dyson product), but the Dyson canister vac didn't like my med. pile frieze. The beater brush/motor head whined... drug... gave me a real workout. On the berber and plush carpet, it was great. The hard floor attachment is the bomb!! I could manipulate under, around, behind most anything- even under dining room chairs, all the way to the center under the table in one quick movement! So, point being, the mobility of the machine is quite awkward, storage an issue (you about have to take it all apart to store it the way they suggest), and the switch to turn off the beater brush is a major pain- not user friendly at all if you go back and forth between carpet and hard floor frequently in 1 session- but the suction is great and the hard floor attachment is fantastic.
I have seen a lot of reviews that mention the clogging of a Dyson- which DOES happen, but nothing that has been a major pain to clear. And I can't image a vac that never clogs anyway...
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