Top critical review
12 people found this helpful
Amazon keeps sending used shoes
on January 30, 2014
This is not an issue with the shoe itself, which generally looks nice and seems like it would be comfortable. However, Amazon/Zappos keeps sending used shoes. This is the second time I've received shoes that seem used (first was another ECCO dacono). This Cairo had scuff marks plus broken-in leather creases on the outside and also marks on the inside. There was even black shoe polish on the packing paper inside the box from what must be their attempt to cover it up. The soles look surprisingly OK, with a few dull marks, which I would have been OK with if that was all. I would have complained directly to Amazon, but I cannot find a clear way to get to customer service. I'm generally a fan of Amazon, but I think this is a terrible, out of character policy if they are trying to sell shoes that are clearly not brand new.
I'm giving them a final 3rd chance with their return service for exact same shoe, and will update my review if it works out this time.