Top critical review
29 people found this helpful
Not durable and customer service not helpful
on August 1, 2015
I've used these for two trips, and they're great for storing clothes you don't have to worry about getting wrinkled, and then as you empty out the clean clothes they compress the dirty ones and save a lot of space while keeping separated from the rest of your luggage. They've very light but the durability sucks, as others have mentioned. I have used these maybe for 14 days total, and during the bulk of my stay they were not compressed. The smaller one the zipper got stuck on the fabric while trying to zip it (this happens so easily, you have to be really careful not to zip up the nylon) and BOTH of the zipper pulls broke off. I thought I was never going to get the zipper unstuck, but finally managed after about 10 minutes. Then the larger one started developing small tears around the edges, when it didn't contain anything that should tear it, and it wasn't pressed up against anything sharp in my duffel. I can't imagine trying to actually use these camping/in the elements when this is how they hold up during very casual use.
I emailed Eagle Creek about it, because the warranty policy is not entirely clear on what qualifies, but I am definitely not happy and 14 days of use before wearing down is not normal wear and tear. They sent a form letter back saying, we're sorry, if it qualifies under warranty, mail it to us as your expense and we'll repair or replace it. Didn't answer any of my questions and not very helpful. So after the amount I spent on these (too much) I now have to mail them to a repair center and they -might- be covered under warranty. I don't know, because I barely got a human response. I do know I definitely would not buy from the Specter line again.