Top critical review
4 people found this helpful
High hopes but just a decent bag
on May 6, 2012
Bought the Eagle Creek Hovercraft 30 duffel along with two smaller matching duffels a year ago. I have flown three times since acquiring the bags. Two of the three trips ended with damage. Trip from Tucson to Tampa resulted in the "Eagle Creek" badge being ripped off. Last trip from Baltimore to Tampa resulted in a broken compression strap buckle. Never over packed the bags.
Airline (American) did, after some coaxing, agree to pay to ship bag with missing badge back to Eagle Creek. Eagle Creek got bag bag to me within two days.
Airline (Southwest) would not pay to ship bag back to Eagle Creek to repair buckle since it constitutes a part of the luggage NOT covered under their "Contract of Carriage."
Eagle Creek warranty great but you do have to ship it to them for repair. USPS Parcel Post probably cheapest.
All in all, not sure they are worth the money. Nice to be able to obtain free repairs but you have the cost of shipping. Feel like these bags should be more durable for the price. Two damaged bags in three trips by air. Not great!