Top positive review
64 people found this helpful
Good Product - Poor communication with manufacturer
on October 4, 2011
Roxio Easy CD&DVD burning software came pre-installed on my computer when I purchased it three or so years ago. Lately the software developed an annoying glitch which probably could have been resolved had it been possible to uninstall and reinstall the program. This couldn't be done of course because no disc had been provided with the computer (a Dell, by the way). I shopped around and Amazon had the best price so I ordered new software. I wasn't unhappy with the way the Roxio program worked, so I decided to go with it again. It arrived on time in good condition. Once loaded, I was surprised to find a lot of "goodies" had been installed with the basic program. One of them was "Photoshow" which I tried and liked. After attempting to email a test Photoshow to friends, I found that it didn't work properly (the email didn't go anywhere). So I did an online chat with a representative to try resolving the problem. It could not be resolved at that time, so I was put on indefinite hold because they were having a technology "glitch" and didn't know when it would be fixed. I was given a work order (complaint) number but they did not promise they would get back to me. I waited about two weeks and tried to send a Photoshow again and it worked. What bugged me about all this is that while I was waiting for some word, I kept receiving emails from Roxio suggesting that I spend sixty bucks a YEAR to upgrade to their "premium" version. Guess what?