Customer Reviews

Eat THAT Cookie!: Make Workplace Positivity Pay Off...For Individuals, Teams, and Organizations

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I've had the pleasure of hearing Liz Jazwiec in person- she had the audience spellbound, and at the end of the session all of us were ready to go back to work and put her ideas into action. I bought the book so I could follow up with my managers, and we've been reviewing one or two chapters each month when we meet for our leadership meetings.

This book has the same upbeat, honest sytle that she uses in her presentations. It's so effective because initially she was a manager who didn't believe that customer relations were important. In fact, her boss had to threaten to fire her before she came around. Since her staff admired her character and dedication and didn't want to see her fired, they embraced customer relations with her in a very short time.

This is a realistic, funny, entertaining book about real changes that can be made in the workplace when people are held accountable for their actions. Since it takes place in a hospital setting, you might think that she had an easy job of "preaching to the choir". Not so! Those of us in health care have seen so many of our colleagues burn out after years of stress, long hours, working holidays, etc. Liz' message is a strong one- we need to remember the reasons we chose to be in health care in the first place. Sure it's high stress, but we all knew that before we started. It's also a noble, unselfish profession that is worth while, that changes people's lives, that helps people get through very trying circumstances.

Here's an example: managers never have a problem counseling employees who are late to work because staff are expected to be accountable for their punctuality. Why then do managers have such a hard time holding staff accountable if they pass some trash in the hallway without picking it up (if the hospital has made that an expectation)?

Another example: every hospital wants to be an open, friendly place so there's usually an expectation that everyone will greet everyone with a smile and a simple greeting. When Liz took someone aside for not following that practice, the nurse said something like, "Give me a break- I'm too busy saving lives". Liz's instant reply: "Not in the hallway you aren't!".

This book is not just for nursing directors or managers, and not just for health care. It's equally valuable to anyone who manages janitors, clerical staff, security staff, or anyone else in a service-orientated environment. If you're in any sort of leadership position, buy this book- it will be the best book you read all year!

I have read Liz's book, twice! The only thing better than reading Liz's book is seeing her speak live. This book is a must read for anyone that wants to learn how to create a better work environment. It is real stuff written by a real person. Liz's stories are great. You will laugh until you cry when you read this book and you will be better for it. It is rare to find a book that is such a pleasure to read and still so packed with practical information. I would give this book 6 stars if I could!

I am a manager in financial services/ banking and a friend in healthcare suggested I read this book. It was terrific and very much on point for what I do and see every day. Yes, some examples are more related to health care- but the overall lessons and value applies to all businesses. Plus it is an easy read and not a " let me lecture you book". It is funny- you will laugh out loud and recognize yourself and your co-workers- while still learning uncomplicated and effective ways to improve positivity in your workplace and maybe for yourself. And as Liz would say " IT'S FUN!"

The book came within a couple days. I am very pleased with the service I receive from Amazon. Thank you very much!

I suggest this for all nurse managers or just managetrs in general. IT is a real journey to greatness. It is well written and a quick entertaining next.

I love the way she says it like it is. Great personal stories. I've heard Liz speak during a tour and she does a fabulous job both in person and writing.

Great experience. Recieved the book quickly and in great shape. Throughly enjoyed the product and i am making certain chapters mandatory reading for staff.

I used portions of this book for a team building/ customer service with my staff of nurses. Many of the staff have asked to read the book since that time.

Ms. Jazwiec writes with a prose, passion, and wit that is rarely seen in business related books. Her honest and insightful stories of her experiences in business transcend far past her core audience in healthcare and apply to many different careers--foodservice, customer service, and human resources to name a few. Eat That Cookie is easily a core book for all service and business professionals.

This was a marvoulous book. Reality based with may ideas to improve loyalty of patients or even other businesses. Great focus on how to change to a positive culture. I hope to purchase additional books for the leadership at our organization. Thank you Liz