Most helpful positive review
315 of 318 people found the following review helpful
Amazing customer service after a break
on January 28, 2012
Loved it for a few days, deadly accurate. Took it on one trip it shorted out, blinking on and off and it's unable to weigh anything because it blinks and off every second. Not the battery, a short somewhere, defective. When it worked it worked beautifully-it's going back.
A follow up to my review here-amazing company, the owner of EatSmart contacted me immediately after seeing this review saying "they would put a tested replacement in the mail Monday" for me. (It was a weekend to boot.) GREAT CUSTOMER SERVICE!
As I said the product worked great but broke, it was just a bad unit, could happen with any purchase. What doesn't happen normally is for a company to reach out to a consumer and fix a problem. I am an EatSmart fan now-they stand behind their products and deliver great customer service -something that is increasingly absent in most of our lives. Buy this scale!