More About the Author
In 1998 Marsha created the first edition of eBay For Dummies, then, followed up the success of the first book with a second book targeting individuals interested in making e-commerce their full time profession, Starting an eBay Business For Dummies. That book became an instant nationwide hit, making several notable Best Seller lists. Since then, Marsha has updated each of her books and published many more.
Marsha Collier's name crops up a lot in the same breath as e-commerce and customer service. No surprise there. She's the author of eBay For Dummies, eBay Business All-In-One Desk Reference for Dummies plus many other related, best-selling titles. She's sold over a million books and been on the Business Week Best Seller list and has published more than 35 books in the Wiley "For Dummies" series. (List of books in print below).
Her latest books, 'Social Media Commerce For Dummies' and 'The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More' gives businesses insight into how to use Social Media to build customer relations and bottom line.
Her e-commerce advice has appeared in publications such as Martha Stewart Living and Reader's Digest, and don't be surprised if you've seen her on television - as a guest on The View or the Today Show and in her own PBS special, Making Your Fortune Online.
She is a popular keynote speaker, inspiring online sellers to success, the lead instructor at eBay University, speaks at conferences worldwide, and runs a successful online business - so is she an internet fanatic? Well, let's just say she's on a mission: educating current and future online sellers.
Very active in social media, Marsha uses her years of experience to instruct online citizens on selling and marketing. She was named one of the top twenty iCitizens by Kelly Mooney in her book, "The Open Brand." She is also listed in:
Forbes Top 10 Women Social Media Influencers
Forbes Top 50 Social Media Power Influencers
30 Best Female Bloggers
Small Business Book Awards: Startup Book Category, Starting an eBay Business For Dummies
The 100 Most Powerful Women On Twitter
PeerIndex #1 Customer Experience Online Influencers
Top 25 Most Influential in Customer Service: MindTouch
140 Characters Conference 2009 NOW Award Winner
One of Top 10 LA Tech & Twitter Voices in the Los Angeles Tech Scene by Ranker
Marsha currently resides in Los Angeles, CA. She can be reached via her Web site, www.marshacollier.com.