Top critical review
10 people found this helpful
Safety Alert: Snaps come off very easily.
on July 12, 2014
At first, I loved everything about these diapers! Then, within 3 weeks of using them and line drying the covers, a snap came off of the cover. I emailed the company and told them of this. I waited and waited for 3 weeks and received no response. I then went on their Facebook page and left them a comment about all of the above. Again, they did not care and told me to contact customer service. I did, but before I could, another snap came off a 2nd cover! I tried to explain to them that this is a health hazard. If these snaps are coming off so easily, who is to say that my baby can not take it off herself and choke on it? The 3rd time I tried to get customer service to help me with my diapers, I received no response after waiting 2 weeks. Just the other day, I sent a 4th query asking for help. I still have yet to receive anything from this company.
It really is a shame that their customer service is as bad as the quality of this product. I was hoping that I found an economical way to cloth my baby without sacrificing quality. I was wrong. Please do not invest in this company, as they do not care about the safety of our children nor the quality of their product.