Customer Reviews

Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (Bk Business)

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When I first heard about this book, I thought it might be hard to write an interesting book on apology. Boy John, I'm sorry, I was wrong. We all screw up and too often, we ignore or gloss over an apology. Ineffective apology can undermine our power as a manager and it can weaken our friendships. Lack of apology does worse. John Kador does a terrific job providing a sound foundation of both when we should apologize and how we should do it effectively. He includes plenty of personal and public examples so we can see how people have apologized poorly and how they have done it well. The book comes complete with checklists and simple rules for us all. This is a terrific book--one that all of us should read.

This book is very timely, and should be required reading for corporate executives,
and is helpful reading for use in all sorts of human relationships.

Since mistakes cannot be completely avoided, this book offers great
insights in how to deal with those mistakes, and how to avoid exacerbating
them with denial, blame-shifting, or excuses.

It's unfortunate that there is such a great need for this book at this time,
but it's fortunate that this book is available, and hopefully will be widely
read and applied.

John Kador's Apology book is yet another insightful book in his numerous publications. It is a great read with numerous "real world" examples and anecdotes. Apologies are never easy nor forthcoming for many people. His bok drives home an underlying message that many of us have forgotten; apologies don't mean you are weak; it just means you are human and have the integrity to admit mistakes. The messages in his book are appropriate to every person whether or not they run a business or just dealing with friends, colleagues, spouses and partners. I would recommend this book as a definite must read. John Sifonis

When it comes to giving an apology, practice does not make perfect. What you need to do can be found in "The Effective Apology." Execs who trip on the honesty trail would do well to reflect on what their mothers may have taught them: for an apology to be real you must feel sorry, say you're sorry and show you're sorry. Anyone who needs to have their memory refreshed couldn't find a better source than John Kador's "The Effective Apology."

Mistakes and misconduct are no longer private matters. With video-sharing Web sites and the proliferation of cellphone cameras, technology can expose every blunder and make it fodder for public opinion. Now, more than ever, it's crucial to admit when you've make a mistake, earnestly say you're sorry and back up your regret with action. John Kador explains how. He outlines the five elements of an effective apology -"recognition, responsibility, remorse, restitution and repetition" - and describes how to use them. He reinforces his suggestions with real examples of people who've succeeded or failed in an attempt to apologize. getAbstract recommends this book to managers in every field, and to anyone who wants to build strong relationships. And if it does not meet your needs, well, someone owes you an apology.

I read this book several months ago. I had a hard time putting the book down. I find myself using the techniques from this book whenever I need to apologize. For example, the book taught me to include in my apology an explanation of how I would not repeat what I did wrong. I found this a helpful tool both for the apology and for my behavior. There are other techniques that I learned from the book as well. I will not go into all the details but I would recommend the book. It is easy and fun to read. I highly recommend it.

Kador's "Effective Apology" is excellent and offers us hope that humility is making a comeback in the rising practice of apology! The book provides a great model (5 R's) for making effective apologies: Recognition, Responsibility, Remorse, Restitution and Repeat. Kador shares common reasons why apologies sometimes do more harm than good. He provides practice at analyzing apologies and tips for making them most effective. This book clearly makes the case for the apology as an important pro-active way we can restore relationships and faith in ourselves and our organizations when we make errors of judgement and character.

John Kador's EFFECTIVE APOLOGY: MENDING FENCES, BUILDING BRIDGES, AND RESTORING TRUST challenges thinking about fundamental values of apology to giver and receiver alike, exploring the basics of apologies that heal versus other types and offering advice on how to accept or reject an apology, and a quiz to test your Apology Quotient. A key guide for any business organization as well as general libraries seeking self-help/self-improvement guides.

A beautifully written and provocative yet practical book about the art of apology. Though our politicians certainly could use John Kador's process of the Five R's (Recognition, Responsiblity, Remorse, Restitution and Repetition) I know many relationships could be strengthened as well. I especially like the diverse "real life" examples and "Key Takeaways" at the end of each chapter. This is a book I will refer to often in my personal and professional life.