Customer Reviews

Effective Communication Skills: Essential Skills for Success in Work and Life 2nd Edition

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I purchased this book for my staff to read as part of improving the communication in our group. It was pretty basic; nothing in there we didn't already know. Even thought the author wrote it for adults in mind, it seemed like it was more on a child's level. It was not helpful at all. The group didn't finish the last two chapters: "Getting a Letter to Its Destination" and "Communicating Using Technology" - not worth the money.

The book discusses skills that are invaluable tools to interacting with people. Effective communication skills are essential for success in business and personal lives.

What the author writes sounds obvious but we tend to forget, communicate badly, and often make a bad situation worse by the way we communicate. Those wishing to learn the basics of communication or just want to refresh their expertise in this field will find the book useful and helpful.

The book will help the reader to understand effective communication, and it explains how to communicate your message in the best possible way. After reading the book, you should have a better understanding of how to communicate effectively, to people and groups, through spoken, written and non verbal communications.

This is a practical book that I return to often. This is a valuable book for anyone who is having problems in communications.