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Effective Customer Care: Understand Needs, Improve Service, Build Relationships (Sunday Times Creating Success) Paperback – July 1, 2010


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"Effective customer care can win, hold and develop customers. This book identifies a major opportunity and is an excellent catalyst to make it happen." - Business Executive

About the Author

Pat Wellington has delivered customer service programs throughout the world for over 20 years. She has been the keynote speaker at international conferences in Dubai, Singapore, Malaysia, and Indonesia.  She is currently running customer service programs for the Institute of Management and a cross section of programs in the UK aimed at middle managers.
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Effective Customer Care: Understand Needs, Improve Service, Build Relationships (Sunday Times Creating Success)
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