Customer Reviews

Effective IT Service Management: To ITIL and Beyond!

5 star:		(1)
4 star:		(1)
3 star:		(0)
2 star:		(2)
1 star:		(0)

 

 

This book is written in a direct, simple style that makes it very useful. The diagrams are ok, but it is the books prose which is really the value here. I've used a Visible Ops book and another by Pink Elephant, but I keep coming back to Rob Addy's book, and always get good advise.
The level of detail strikes a good balance, and I find the bullet points to be very helpful.
I especially like the "common mistakes" sections in many of the chapters.

Very good at helping managers what it takes to define and implement a service framework.

The book begins strongly with a rousing introduction and a very interesting first chapter. From then on the book gradually degenerates into boring, long lists of bullet points, each accompanied by a few sentences about each point. If this book had been 100 pages I would recommend it. Unfortunately however, the author does not have enough to say to justify a book of this length. I think most managers will read the introduction and the first chapter and then lose interest and put the book away, never to be looked at again.

This book was recommended to me by someone with high marks. I am about 100 pages through it and just cant seem to continue. It is extremely wordy for the material its presenting. If you're brand new to IT management, or lack common sense this book is for you. There are a ton of bullet pointed questions peppering each page.

This book seems like a reference manual in its structure but reads like a giant question. If you're a clueless IT manager this book is for you!