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1 Review
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3 of 3 people found the following review helpful:
3.0 out of 5 stars
Focused on Selling & Customer Service,
By A Customer
This review is from: Effective Telephone Skills (Paperback)
The book was not bad, just not what I was looking for. This book focuses on the selling arena, cold calling and customer service. I was looking for something that was not focused on people who live on the telephone and addressed more of the etiquette.
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Effective Telephone Skills by Thomas J. Farrell (Paperback - Jan. 1994)
Used & New from: $5.28
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