Customer Reviews

201 Ways to Say No Effectively and Gracefully (Quick-Tip Survival Guides)

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Authors Alan Axelrod and Jim Holtje have compiled 201 ways tosay "no" in different situations and to different types ofpeople - colleagues and co-workers, salespeople, clients andcustomers, your boss, your subordinates, and job seekers. You can say"no" to extra work, nuisance tasks, unreasonable demands, badideas, and misguided sales pitches. The book offers some good ideas,although its approach is scatter-shot and somewhat superficial. Mostof the ideas are based on common sense approaches to turning peopledown, such as suggesting alternatives, providing explanations, beingdiplomatic, and being firm if that's appropriate. You may have to bepatient to ferret out the ideas that apply to your needs, but they'rein here somewhere. We... recommend this book to junior employees, whoare most likely to want to say "no," and to those who feelimposed upon because they can't say no. END