Most helpful positive review
6 of 7 people found the following review helpful
on October 14, 2012
I've had this filter for over a year. Recently had a problem where I could not get the nozzles to eject from the motor head. This was very frustrating - I had moved the lever to the release position, pushed on the red button, and the nozzles would not pop off. I eventually tore the entire filtering system out of the tank and brought the whole set up to the sink to take a closer look at the problem. After a frustrating couple of days, I did find an Eheim sales rep and she told me that when reinserting the nozzle fixture back into the motor, the lever on the motor needs to be totally in the release position (not half way, not partial way). If the lever is not entirely in the release position, pushing the nozzle fixture into the motor will cause misloading and you will never be able to get the nozzles out of the motor again. End of story - need to get an entirely new motor head! I looked on the Eheim site and never saw any reference to this problem. Anyway, just a fyi. I got my motor replaced for no charge and now I am very careful when inserting the nozzles back into the motor. Don't rush and make the same mistake I did. Other than this problem, I love this canister filter. It is my first and I hope the last filter I will ever need. Filtration is fantastic, prefilter works great, and I can get this thing cleaned out and attached back to the tank with little effort and no mess.