This highly stimulating book focuses on the eight key factors (the eight suns) necessary to deliver outstanding service in Asia and thus sets an important benchmark for a distinctive and unique brand of Asian service.
Readers will learn from the extensive research for this book undertaken by Dr. Freemantle across the region and the large number of Asian customer service experts he interviewed for this purpose.
Crammed with many useful tips and thought-provoking exercises The Eight Suns of Asian Service will prove essential reading for managers, front-line employees, trainers and customer service professionals who wish to further improve their approach to delivering the very best for their customers.
Senior executives will also benefit from this book that will help them in developing a strategic approach for long-term success on the customer service front.
