I would have given this chair 5 stars but as I had such difficulties with getting the item it barely earned 4 stars. The chair itself is well made, very soft ( I ordered the black leather), and not cold like other leather chairs. I ordered it because I was in a very bad accident and several limbs were broken. Getting in and out of a chair was extremely difficult. This chair is wonderful! The seat raises to almost standing position and additionally reclines back all the way via the control as well! I could easily sleep in this chair and have napped in it several times. My complaints were with the time that it took to get the item. It was not on prime shipping but was free shipping. The company quotes requiring 2 to 3 days processing time and then the the regular ground shipping. I ordered it March 28, 2012 with a latest delivery date of April 10, 2012. I contacted the seller when I did not receive the item on April 11. They said that the item needed to be specially made and that it would not come until April 20. I received it on April 19 and they sent me the wrong chair! I contacted the seller again this time very upset as this was way past the quoted amazon delivery date. I received my chair the first week of May. I do have to say that the customer service was very responsive and took care of this issue. All in all the chair is well worth the price.. just don't expect to receive it soon.
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