Electrolux EW30EF65GS Wave-Touch 30" Stainless Steel Electric Smoothtop Range - Convection

by Electrolux

Product Features

• EW30EF65GS

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Product Description

Electrolux

Most Helpful Customer Reviews

25 of 25 people found the following review helpful

4.0 out of 5 stars Fantastic cooking and ease of use with one minor problem July 4, 2009

By A. Rush

I managed to find this stove at a severe discount and jumped at the chance to own it. Plus we needed to replace an older stove in the house we just bought that didn't match our other appliances. It was also a glass cooktop stove so we had something to directly compare it to.

In any event, it's a joy to use, and the controls are quite simple. I really like the backlit electronic readout as it makes seeing what's happening very simple -- only the burner which is on is lit, or only the function which is working in the oven is lit. Quite handy, and the blue LED clock looks very classy. Also, the burner displays are great since the temperature/power is represented by a blue dotted line which goes in a circle -- the more blue dots, the higher the setting. No more numbers or Lo/Med/High! The burners get hot very quickly, and the various sizes make it easy to match your pot or pan with the proper size to avoid wasting heat.

The oven door is great -- very high quality. The lights inside are also amazing, extremely bright and the best lights I've ever seen inside a range anywhere. The "luxury glide" rack is also very nice and works very smoothly exactly as they advertise. One caveat...our luxury glide rack had some plastic on it (some sort of protective coating) that may have been left there by the guys who installed the range. When we used the oven the first couple of times, the plastic burned and started smoking, necessitating a cleaning. Check yours before you use it. Apart from that, the cooking has been efficient and even, and we really like the lack of an exposed heating element on the bottom, which will make cleaning up spills MUCH easier. We haven't used the warming drawer yet, nor have we tried the convection aspect....

The only downside we've found is that the glass surface seems to scratch quite easily. We had one non-stick pan with a slightly textured bottom that we had used with the previous range (GE Spectra) without any problem. With the first use on the Electrolux, we had a couple small scratches in the glass which was disappointing. However, the instructions do tell you to only use flat-bottomed pots and pans. That being said, the GE Spectra wasn't affected, and I would have thought the Electrolux would at least be as durable. In any event, we gave away that pan and haven't had any problems with our other pots and pans (mostly All-Clad and Calphalon), and the Electrolux beats the GE Spectra in every other regard without question. Just a small word of warning. This is the reason I gave it a 4 instead of 5 stars. I wish I could have given it 4.5, actually, because it really is a fairly minor consideration compared to the overall quality.

Bottomline is that we're very pleased with our new addition. It looks great and works great, too. The only problem is that it looks so nice that it makes our cheap microwave look just that -- cheap! We may have to upgrade the microwave to match the sleek lines of the range. Read more ›

17 of 17 people found the following review helpful

5.0 out of 5 stars First one a lemon, second one a peach! May 24, 2010

By J. McNab

I ordered my Electrolux Wave Touch Range Model EW30EF65GS from Abe's of Maine online. At first, I was concerned about buying such a large appliance from an online dealer, but Abe's turned out to be great to deal with. My first Electrolux Wave Touch Range was delivered in a timely manner and, after professional installation, everything seemed to be working well. However, one evening we returned home to hear an alarm going off on the range. I assumed the power had blinked and this was a loss of power alarm or something to that effect. There was a specific error code message blinking and, upon researching it, I tried the various "fixes" mentioned in my owner's manual, but to no avail. I would press the cancel button on the wave touch control panel and 30 seconds later, the error message and accompanying alarm would return. The only recourse I had was to turn off the circuit breaker to the oven. This was the beginning of a long journey for me.

Electrolux customer service gave me the names and numbers of local authorized repair centers and I scheduled a repairman to come out. Electrolux overnighted a replacement control board to me. The technician installed the new control panel and the result was a new error code and the same annoying alarm. This process took about a week and a half. It was time to schedule yet another repair and a new part to be shipped out. Electrolux shipped out an entire new control panel. Once that was installed, the result was the same. Again, this was another week or thereabouts.

The third time the repairman came out, he took parts from one control board and put them on the control panel and basically created a third control panel - parts from the original and parts from the replacement.... This actually seemed to work, however, I was not comfortable with a Frankenstein control panel on my new oven. I also had another cosmetic issue with a defect in the glass cooktop ( a small milkly spot that was about the size of a quarter ) that could only be seen at an angle.

During this process, I dealt with one customer service representative at Electrolux named Kendra who was outstanding. For the inconvenience of not being able to use the oven, she sent us out a check for $100 to cover the costs of eating out. It didn't really cover the costs, but it was a nice gesture and one that she offered without any asking on my part. She also made sure she kept me informed of the status of my request to have a replacement oven shipped out. She handled escalating my case to the review committee that handles these issues and, within a few weeks, a brand new replacement oven was delivered to the Electrolux Authorized Repair Center and they came out and installed it.

This second oven has worked flawlessly since it was installed. Everything has functioned perfectly and as expected. The oven is absolutely wonderful. Despite having an obvious lemon the first time out, I still rate this oven 5 stars because I'm rating the one that is functioning properly and as designed. I'm willing to give Electrolux a pass on the first one. Perhaps it was damaged in freight shipping or perhaps it was just a lemon. Those things do occur. I must say Electrolux was absolutely top-notch and professional to deal with once I had a problem. At no time did I feel I was treated as unimportant. The people in the Electrolux Customer Service Center in Atlanta, GA are worth their weight in gold. I spoke with several reps before Kendra took my file and every single one was outstanding.

I haven't used the Perfect Turkey feature on this oven, but I've used just about everything else. The convection feature is great. It's not too noisy, but you can definitely tell when the convection oven is operating and when it isn't. The lower oven is great for keeping foods warm while others are finishing cooking. The eyes on the cooktop heat up quickly and have a nice feature to warn you when they are too hot to touch after you've turned them off. I also enjoy the adjustable burner size. This is a neat feature that, once you use it, you'll wonder how you ever got along with it! The convection convert feature will automatically convert temperatures for conventional recipes to convection temps. and there's even a timer that will sound when you should start checking your food (due to convection cooking 20% faster). I have found the temperatures in the oven to be very even and accurate. There are no "hot spots". My baked goods have been better than ever. The easy glide oven racks are brilliant. I also like the oven door which stays put at whatever angle you leave it. That's a very nice feature! The sheer number of controls and options available on this oven can be intimidating at first, but with the manual and a product CD available for free from Electrolux, the learning curve is very quick.

Based on this second oven, I'd have no problems purchasing this range again or recommending it to a friend or family member. I am very confident in Electrolux should any problems arise with this oven based on their handling and ultimate replacement of my first problematic range. Read more ›

12 of 13 people found the following review helpful

2.0 out of 5 stars Product and Customer Service is terrible February 23, 2011

By Lee

On one hand, I love the range and its features. On the other hand, it has been nothing but trouble. Starting within a few months of purchasing, we started having trouble with the Control Lock feature. This is a required feature for this oven in a house with 5 cats who know no boundaries, as they often walk across the stove, which can cause it to turn on or off... So, we lock the controls on a regular basis.

One day, the lock stopped working. It would try for a few minutes and after 30-120 seconds, it would start beeping and flash an error code. Cancel would get rid of the error, but the controls were not locked. AND, just to make it worse, the primary oven was locked, permanently. Could not get it open under any circumstances. Neat.

So, now, three repair trips later, it seems to be working again, for now. Not once has Electrolux offered me anything to make up for the issues or lack of a working oven. My toaster oven is getting some serious use, though!

Oh, and the problem with the stovetop scratching easily - that is an understatement. I have owned glasstop stoves before, but this one is incredibly sensitive, and none of the cookware I am using is old or messed up, but scratches keep appearing. And, Electrolux will not do anything about it, or even respond, as they only cover "cosmetic" problems for 30 days. Even though we originally reported the issue within 30 days, Electrolux is claiming they have no record of the call, and they are no longer responding to attempts by the appliance store to reach them. Wow - GREAT customer service.

Now the over-the-range microwave is having issues, they sent the wrong parts, and have told us not to use it until fixed. Sweet! Such wonderful products.