Electronic Commerce: A Managerial Perspective [Hardcover]

Efraim Turban (Author), H. Michael Chung (Author), Jae Kyu Lee (Author), Michael Chung (Author)

Book Description

ISBN-10: 0139752854 | ISBN-13: 978-0139752858 | Publication Date: October 28, 1999 | Edition: US Ed

This book presents the fundamentals of electronic commerce and its terminology, describing what it is and how it is being conducted and managed. It also focuses on the major opportunities, limitations, issues, and risks impacting the market place around the world as we enter the second millenium. Chapter topics include retailing, consumer behavior and market research, advertisement and publishing, services, intranet and extranet application, payments, corporate strategy, public policy, and infrastructure. For anyone interested in network and Internet transactions — especially managers and professional in any functional area of the business world, and people in government, education, and health services.

Editorial Reviews

From the Back Cover

This book presents the fundamentals of electronic commerce and its terminology, describing what it is and how it is being conducted and managed. It also focuses on the major opportunities, limitations, issues, and risks impacting the market place around the world as we enter the second millenium. Chapter topics include retailing, consumer behavior and market research, advertisement and publishing, services, intranet and extranet application, payments, corporate strategy, public policy, and infrastructure. For anyone interested in network and Internet transactions — especially managers and professional in any functional area of the business world, and people in government, education, and health services.

Excerpt. © Reprinted by permission. All rights reserved.

As we enter the third millennium, we experience one of the most important changes in our lives—the move to an Internet-based society. Almost everything is changed at home, in school, at work, in the government—even in our leisure activities. Some changes are already here, and they are spreading around the globe. Others are just beginning. One of the most significant changes is in the manner we conduct business, especially in how we manage the marketplaces and commerce.

Electronic commerce (EC) describes the manner in which transactions take place over networks, mostly the Internet. It is the process of electronically buying and selling goods, services, and information. Certain EC applications, such as buying and selling stocks on the Internet, is growing at a rate of several hundred percent every year. EC could have an impact on a significant portion of the world, on businesses, professions, and, of course, on people.

However, the impact of EC is not just the creation of Web-based corporations. It is the building of a new industrial order. Such a revolution brings a myriad of opportunities as well as risks. Bill Gates is aware of that, as Microsoft is continually developing Internet and EC products and services. Yet, Gates has said that Microsoft is always 2 years away from failure, that somewhere out there is a competitor, unborn and unknown, who will render your business model obsolete. Bill Gates knows that competition today is not among products, but among business models. He knows that irrelevancy is a bigger risk than inefficiency. What is true for Microsoft is true for just about every other company. The hottest and most dangerous new business models out there are on the Web.

The purpose of this book is to describe what EC is; how it is being conducted and managed; and its major opportunities, limitations, issues, and risks. EC is an interdisciplinary topic and, therefore, it should be of interest to managers and professional people in any functional area of the business world.

This new edition, the 2002 edition,. is as different from the first edition as EC in 2002 is different from EC in 2000. Today, e-commerce is going through a period of consolidation, where instead of enthusiasm, careful attention is given to proper strategy and implementation. Most of all, people recognize that e-business has two parts, one of which is business, not just technology. These changes are reflected in the second edition.

In addition, people in government, education, health services, and other areas could benefit from learning about EC. This book is structured around the notion that EC applications, such as home banking, e-government, or auctions, require certain technological infrastructures and other support mechanisms. The applications are divided into business-to-consumer, business-to-business, and intrabusiness. The infrastructure is in the areas of hardware, networks, and software. The support services range from secured payment systems to logistics and legal issues.

This book is one of the first texts entirely dedicated to EC. It is written by experienced authors who share academic as well as real-world experiences, including an e-business lawyer. It is a comprehensive text that can be used in one-semester or even two-semester courses, or it can supplement a text on Internet fundamentals, on MIS, or on marketing.

FEATURES OF THIS EDITION

Several features are unique to this book. They include:

• Managerial Orientation. EC can be approached from two major aspects: technological and managerial. This text uses the second approach. Most of the presentations are about EC applications and implementation and are geared toward functional and general managers. However, we do recognize the importance of the technology; therefore, we present the essentials of system building and security in Chapters 12 and 13. We also provide some more detailed technology material in the appendices and on the book's Web site: www.prenhall.com/turban.
• Interdisciplinary Approach. EC is interdisciplinary and we illustrate this throughout the book. Major related disciplines are accounting, finance, information systems, marketing, management, and human resources management. In addition, some nonbusiness disciplines are related, especially public administration, computer science, engineering, psychology, political science, and the legal field. Finally, economics plays a major role in the understanding of EC.
• Real-World Orientation. Extensive, vivid examples from large corporations, small businesses, and government and not-for-profit agencies all over the world make concepts come alive by showing students the capabilities of EC, its cost and justification, and some of the innovative ways real corporations are using EC in their operations.
• Solid Theoretical Background. Throughout the book we present the theoretical foundations necessary for understanding EC, ranging from consumer behavior to economic theory of competition. Furthermore, we provide extensive references, Web site addresses, and many exercises to supplement the theoretical presentations.
• Most Current. The book presents the most current topics of EC, as evidenced by the many 2000 and 2001 citations. Topics such as e-marketplaces, e-government, e-strategy, Web-based supply chain systems, and EC economics are presented both from the theoretical point of view and from the application side.
• Economic Justification. Information technology is mature enough to stand the difficult test of economic justification, a topic ignored by most textbooks. It is our position that investment in EC must be scrutinized like any other investment, despite the difficulties of measuring technology benefits.
• Integrated Systems. In contrast with other books that highlight isolated Internet-based systems, we emphasize those systems that support the enterprise and supply chain management. Interorganizational systems are particularly highlighted, including the latest innovations in global EC and in Web-based Electronic Data Interchange (EDI); also, collaborative commerce is highlighted.
• Global Perspective. The importance of global competition, partnerships, and trading is increasing rapidly. EC facilitates export and import, managing multinational companies, and trading electronically around the globe. International examples are provided throughout the book.
• EC Failures and Lessons Learned. In addition to success stories, there are stories of EC failures and an analysis of their causes.
• Comprehensiveness and Ease of Reading. All major topics of EC are covered. Furthermore, the book is user friendly, easy to understand and follow, and full of interesting real-world examples and "war stories" that keep the reader's interest at a high level.

THE MAJOR DIFFERENCES BETWEEN THE 1ST EDITION AND THIS EDITION

• Eight New Chapters. The 2nd edition has eight new chapters covering the following topics: the digital economy (Chapter 2), e-marketplaces (Chapter 7), EC services (Chapter 8), auctions (Chapter 9), e-government, C2C, and intrabusiness EC (Chapter 11), security (Chapter 13), order fulfillment (Chapter 15), and m-commerce (Chapter 19). In addition there is a hands-on, detailed storefront building guide (Appendix 12A).
• Four Completely Revised Chapters. Four chapters have been completely revised, these include: Internet marketing (Chapter 3), company-centered B2B (Chapter 6), Web application development (Chapter 12), and strategy (Chapter 16). All other chapters were updated, reorganized, and streamlined. The regulatory chapter (Chapter 17) was updated by a lawyer, Dr. Matthew Lee.
• New Two-Color Design. Vivid presentation in a new two-color design that better highlights text pedagogy.
• Hyperlinks. Hundreds of hyperlinks that illustrate many of the applications and issues have been added to the text. These will be monitored and updated on the Web site at www.prenhall.com/turban.
• More Exercises, Including Role Playing. The number of review questions, exercises, and Internet exercises has been doubled.

ORGANIZATION OF THE BOOK

The book is divided into six parts composed of 19 chapters with five supplemental technology appendices.

PART I—A REAL REVOLUTION

In this part we provide an overview of the entire book as well as the fundamentals of EC and some of its terminology (Chapter 1) and a discussion of the digital economy (Chapter 2).

PART II—B2C EC-INTERNET MARKETING

In this part we describe EC B2C applications in three chapters. Chapters 3 deals with e-tailing, Chapter 4 with Internet consumers and market research, ands Chapter 5 deals with EC advertisement, which is mostly related to business-to-consumer EC.

PART III—B2C EC

In this part we cover the one-to-many model (Chapter 6, including auctions), many-to-many model (Chapter 7, including exchanges), and business-to-business; services (Chapter 8).

PART IV—OTHER EC MODELS AND APPLICATIONS

This part begins with detailed description of online auctions (Chapter 9), then it moves to service industries online (travel, stocks, banking, etc.) (Chapter 10). In Chapter 11 we cover e-government, intrabusiness applications, and consumer-to-consumer EC.

PART V—BUILDING EC SYSTEMS

This part of the book opens with an overview of EC application development (Chapter 12). This is followed by security (Chapter 13) and payments (Chapter 14). Appendix 12A provides step-by-step instructions on how to build a storefront. Chapter 15 closes this part with order fulfillment and supply chain management coverage.

PART VI—IMPLEMENTING EC

Starting with e-strategy (Chapter 16), this part deals with implementing and deploying EC. The legal environment is the subject of Chapter 17. Chapter 18 gives a glance at electronic communities as well as at several other issues, such as global EC, small businesses and EC, and EC research. This chapter also provides an overview of future EC directions. The text concludes with Chapter 19 on mobile commerce (m-commerce).

LEARNING AIDS

We developed a number of learning aids including:

• Chapter Outline. Detailed outlines, "Contents," at the beginning of each chapter provide a quick indication of the major topics covered.
• Learning Objectives. Learning objectives at the beginning of each chapter help students focus their efforts and alert them to the important concepts to be discussed. Role playing exercises were added.
• Opening Vignettes. Each chapter opens with a real-world example that illustrates the importance of EC to modern corporations. These cases were carefully chosen to call attention to the major topics covered in the chapters.
• Managerial Issues. The final section of every chapter explores some of the special concerns managers face as they adapt to doing business in cyberspace.
• Key Terms. All boldface terms introduced within the chapter appear in a list at the end of the chapter and are defined in the glossary at the end of the book.
• Chapter Summary. The chapter summary is linked one-to-one to the learning objectives introduced at the beginning of each chapter.
• End-of-Chapter Exercises. Different types of questions measure students' comprehension and their ability to apply knowledge. Questions for Review ask students to summarize the concepts introduced. Discussion Questions are intended to promote class discussion and develop critical-thinking skills. Exercises are challenging assignments that require students to apply what they have learned, the exercises also include about 200 hands-on exercises send students to interesting Web sites to conduct research, investigate an application, download demos or learn about state-of-the-art technology. The Team Assignments are projects designed to foster teamwork.
• Application Cases. In-text cases highlight real-world problems encountered by corporations as they develop and implement EC.
• Real-World Cases. Each chapter ends with a somewhat more in-depth Real-World Case. Case questions follow each case study.

SUPPLEMENTARY MATERIALS

The following material is available to support this book:

• Instructor's Resource CD-ROM. This convenient Instructor's CD-ROM includes all of the supplements: Instructor's Manual, Test Item File, Windows PH Test Manager, PowerPoint Lecture Notes, and Image Library (text art).
• Instructor's Manual with Test Item File (Test Bank). This manual includes answers to all review and discussion questions, exercises, and case questions. The Test Item File includes multiple-choice questions for each chapter. An electronic version of the Test Item File is available in the form of the Windows PH Test Manager.
• PowerPoint Lecture Notes. An extensive set of Microsoft PowerPoint lecture notes, oriented toward text learning objectives, is available for each chapter. Lecture Notes can be downloaded from the text's Web site at prenhall.com/turban and can be found on the Instructor's CD-ROM.
• MyPHLIP Web Site. The book is supported by a MyPHLIP Web site that includes:
  
  a. Chapter Updates posted periodically to help both students and instructors stay up to date with what's happening in E-Commerce and E-Business today and how it relates to chapter material.
  b. A password-protected faculty area where instructors can download the PowerPoint Lecture Notes and the Instructor's Manual.
  c. URLs for all the major topics in the book with links to other sources.
  d. Links to a large number of case studies, including customer success stories and academically oriented cases.
  e. Links to many EC vendors' sites.
  f. Longer cases from several countries and links to many cases.
  g. Appendices A-D covering infrastructure for EC, Web page design and creation, Web programming, and intelligent agents.

--This text refers to an out of print or unavailable edition of this title.

Product Details

• Hardcover: 512 pages
• Publisher: Prentice Hall; US Ed edition (October 28, 1999)
• Language: English
• ISBN-10: 0139752854
• ISBN-13: 978-0139752858
• Product Dimensions: 10.2 x 8.2 x 1 inches
• Shipping Weight: 2.8 pounds
• Average Customer Review: 3.0 out of 5 stars  See all reviews (24 customer reviews)
• Amazon Best Sellers Rank: #3,028,387 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

16 of 16 people found the following review helpful:

1.0 out of 5 stars Big Disappointment, November 6, 2000

By A Customer

This review is from: Electronic Commerce: A Managerial Perspective (Hardcover)

I had used a book by Efriam Turban in a course I took several years ago in Decision Support Systems and was excited to find that he had written this book on Electronic commerce. I'm sorry to say that I found this book to be a big disappointment.

This book, even though it was just published less than a year ago, is really out-of-date. Just one example: Chapter 5 lists a total of 36 references, but only ONE is from 1999. I'm sorry, but references to what was going on in e-commerce in 1995 and 1996 just aren't all that useful today.

The topics in the book are scattered and not well organized. It is really clear that four different people wrote the book because the writing styles change from chapter to chapter (shouldn't a publisher have an editor fix this kind of problem?). One example: the term "cookies" is formally defined in three different chapters. Also, a number of figures (especially in the earlier chapters) have been recycled from Turban's other books. Not much of a value-add there.

There are some pretty big holes in the coverage, too. The book doesn't even mention important things like rational branding, permission marketing, or electronic customer relationship management. And it provides very light coverage of important topics such as supply chain management and virtual private networks.

15 of 17 people found the following review helpful:

5.0 out of 5 stars Electronic Commerce: A Managerial Perspective, April 5, 2000

By 

"mbaboy" - See all my reviews

This review is from: Electronic Commerce: A Managerial Perspective (Hardcover)

I am a big fan of the tech books of E. Turban. His Decision Support Systems & Intelligent Systems was my first intro to his spin on tech topics. He and his co-authors have put together a really nice guide for management still in the "chin stroking" mode on what to do with E-Commerce. It is also a great textbook for undergrads/grads in a business school. Check out his table of contents--it hits all the bases to help management avoid the black holes and pot holes to make a smooth transition into the new economy.This book is a great place to start.

9 of 10 people found the following review helpful:

5.0 out of 5 stars Well written and referenced...., January 1, 2005

By 

Joshua Graham "www.123collegedegree.com" (Jacksonville, FL) - See all my reviews
(REAL NAME)   

This review is from: Electronic Commerce 2004: A Managerial Perspective (3rd Edition) (Hardcover)

I used this book for a CTUonline.edu class and have found it to be very well written. I am already familiar with how the e-commerce world works, but for those that are not, it does a great job of explaining just about everything. Plenty of website references and case studies so that you understand HOW businesses are implementing various e-commerce strategies.