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Trade-In Help
What is the Amazon Trade-In Program?

The Amazon Trade-In Program allows customers to receive an Amazon.com Gift Card in exchange for over a million eligible items including Electronics, DVDs, CDs, Video Games, and Books. The process is easy and convenient with free shipping, an immediate offer, and no required registration or listing.

What do I need to do if I’m trading in my phone?

IMPORTANT: If you are trading in an Apple device with iOS 7 installed on it, you MUST turn off the "Find My iPhone" feature before mailing in your item. This can be done by going into Settings>iCloud>Find my iPhone>OFF. Before you mail in your phone, you should also contact your carrier with any questions.

What other Electronics can I Trade in?

You can trade in iPads, Kindles, Laptops, MacBooks, iPods, GPS devices, Cameras, and much more. In fact, we recently added 4 new exciting categories to the Trade-In catalog: Headphones, Speaker Docks, Blu-Ray Players, and Wireless Routers. Browse the menu on your left to see more.

What happens to the data on my device?

All devices with memory storage are wiped and all data is cleared.

How long will it take to receive payment once I trade in my item?

Depending on your location, Trade-in submissions may take up to 10 business days to arrive before your submission is processed. The packages you sent can be tracked anytime in Your Trade-in Account.

Once your item is received and verified, you'll receive an e-mail notification within 2 business days informing you whether your items were accepted or rejected. You can find the status of your trade-in anytime in Your Trade-in Account. Once your trade-in has been paid, you'll see the amount when viewing your gift card balance.

Are there any shipping or other fees?

After submitting a trade-in, you can print a pre-paid UPS shipping label for sending in all your items, so shipping is completely free. There are no other fees. If a trade-in item is not accepted and is returned to you, there is no cost for return shipping either.

What condition do my items need to be in?

All items must be in at least Acceptable condition and the item you wish to trade in must match the exact version displayed in the Trade-In search results or on the product page on Amazon.com. Please check carefully to verify details like color, GB size, and edition, as we cannot accept items that differ from the product page. You can find the full condition descriptions by visiting our Eligible Products and Condition Criteria page.

Can I use the Amazon App to trade in my items?

Yes, you can use the Amazon App on both Android and iOS phones. Simply open the app and scan or search for your items. Trade-In eligible items will have a Trade-In button on the product pages.

What do I do if I lost my shipping label?

You can print a shipping label by going to Your Trade-in Account and clicking the Print Shipping Label button on the trade-in order. Please note that you must print your shipping label within 7 days of creating your trade-in order.

If you have multiple packages or other shipping questions check out our Packing and Shipping instructions.

Can I trade in an item that isn't listed in the Trade-In Store?

If your item is not listed in the Trade-In Store, then we currently do not have an offer for it. However the Trade-In program is being constantly updated with new titles, so check back regularly, or email us at ce-tradein-feedback@amazon.com

Do you guarantee the Trade-In price listed on your website?

Yes, if your trade-in meets or exceeds the product eligibility criteria, and is shipped within 7 days of creating your trade-in order.

Who do I contact with questions about my trade-in?

The most recent status of your trade-in is available online anytime in Your Trade-in Account.

If you need help submitting the items you want to sell, you can contact Amazon Customer Service via phone, chat, or e-mail by clicking the Contact Us button on any Help page.

VG Trade-in Customer Community