Top critical review
50 people found this helpful
DO NOT BUY FROM THIS COMPANY!!
on September 13, 2013
My husband bought this brand tv at Christmas time and it started turning off intermittently after a few weeks. I finally got around to contacting the company, only to find out that the tv had been recalled.
I contacted customer service three times over a two month time period and my television, a recalled Model #ELDFT406, was still not fixed.
The first time I called, the customer service representative (CSR) told me that I would be mailed the parts within days and a technician will contact me with two weeks. Neither of those things happened.
The second time I called, the CSR told me that my parts were originally on back order, and that the first CSR was wrong to tell me that my parts were being mailed out when we spoke. He assured me that the parts were now in and that they would be shipped out immediately and I should receive them within days and a technician will contact me with two weeks. Neither of those things happened.
I finally called for the third time. The CSR told me that the parts were still on back order and she would send an inquiry to the manufacturer who makes the parts and when they come in someone will call me. I told her about my conversation with the second CSR and how the parts were already supposed to be shipped. She said that information was incorrect.
I obviously got the run around from these people. The television had been recalled and I had been in contact with them for 2 months already. I finally did receive the parts in the mail about 3 weeks after the 3rd call and after filing a complaint with the BBB. The technician came to my house and changed them. And guess what? Yeah, it still doesn't work.
And now they want me to pay to ship them my broken tv so they can send me a refurbished one. I'm sorry, but I bought a NEW tv...if they are going to replace it, it should be new. And I shouldn't have to pick up the dime when the tv has been recalled!
$300 for a tv that collects dust.
Go to Element Electronics facebook page...it's all there to see...all the people that have tried to get their tv's fixed. Check out this company's BBB rating. They make an inferior quality products and then don't stand by to fix products that, admittedly, don't work. Don't waste your time or money. DO NOT BUY FROM THIS COMPANY!!!
If I could, I would give them ZERO stars...but Amazon won't allow it.