Emerald Forest Xylitol Sweetener, 32-Ounce Composite Containers (Pack of 2)

by Emerald Forest

Product Features

• USP 24/FCCIV Pharmaceutical Grade
• Perfect for coffe, tea and cereal
• Used in a 1 to 1 ratio for sugar
• Diabetic Safe
• Low Carb, Low Calorie

Product Description

All natural. Sweeter, healthier, smarter. 40% fewer calories than processed sugar, 75% less carb intake. Perfect for coffee, tea, cereal. does not promote cavities. Looks and tastes like sugar. use in 1 to 1 ratio like sugar. Leaves no after taste and dis

Product Details

• Shipping Weight: 4.4 pounds (View shipping rates and policies)
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B001EO5T52
• UPC: 858320000022
• Average Customer Review: 4.3 out of 5 stars  See all reviews (27 customer reviews)
• Amazon Best Sellers Rank: #4,283 in Grocery & Gourmet Food (See Top 100 in Grocery & Gourmet Food)
  • #47 in Grocery & Gourmet Food > Cooking & Baking Supplies > Sugar Substitutes

Customer Reviews

Most Helpful Customer Reviews

46 of 50 people found the following review helpful:

1.0 out of 5 stars Poor customer service, August 14, 2008

By 

kalyson (Sacramento, CA USA) - See all my reviews

This review is from: Emerald Forest Xylitol Sweetener, 32-Ounce Composite Containers (Pack of 2) (Grocery)

I ordered some xylitol and erythritol products from this company and found some of them had a very, very strange, foul smell. Kinda like mothballs. They get some of their products made in China (the erythritol, apparently), so I called the company with my concerns, worried about possible contamination. I waited politely while the receptionist asked the CEO if I could have a refund just for the strange smelling items (even though it is listed on the web site as refundable). She came back and said, yeah, they'd take it back this once, but they would never accept another order from me again. Next she started to chastise me for ordering more than one of the same thing since I'd never ordered from them before. (Note: I only wanted a refund for the unopened bags of the item in question. I did not ask to return anything else in the order.)

I explained that I had ordered it before from another company, but she interrupted me to say that I should test one item from each new company before assuming the items are the same. Well, in chemistry class we've learned that pure chemical substances should be the same, and it says as much on their own web site. While I was pointing this out, she hung up on me.

I had ordered a wide variety of this companies products - xylitol, erythritol, candies, gums, etc. Some were ok, but the ones that had the bad smell had me worried. I was very surprised when they did not want to stand behind their product guarantee and told me not to order again when I was only returning the items that seemed to be defective. I have learned that some products are made in the US, but when I called I only inquired about the erythritol, which they themselves confirmed was made in China.

NOW foods offers the same items that I have ordered and they smell and taste just as sweet as sugar. They are also available here on Amazon.com.
Try them instead -- I am sticking with them from now on.

---------------------------------
-I ordered a wide variety of things, including this item: erythritol, xylitol, gum, candy, etc. It included this item and a lot of other things.
-I asked only for money back on items I tried that were suspect as being defective, and then only for the items I had not opened.
-I asked the manufacturer if the items were safe to consume, given the very odd odor some of them emitted. This was as a result of a legitimate concern.
-I did not know at the time that only some products came from China -- the customer service rep did not make that distinction when I asked. I was therefore worried about all of them.
-My review concerns primarily the customer service problems I had, as well as the concern with the origin of their products I had ordered in general.

Personally I think it is odd that when I called to return a small part of a rather large order that the customer service rep did not want to honor the guaranteed refund posted on the web site. She literally chastised me for asking to return the items since I had ordered several of the same thing. How was I to know the substance would smell so badly? She said I should have just ordered one. What difference does it make since I had only opened one? The others were perfectly sealed. She said she would take them back after much ado, and then said they would never accept another order from me. (Like I would anyway after that).

This company should not post a guaranteed refund when they don't mean it.

23 of 24 people found the following review helpful:

5.0 out of 5 stars The best!, March 26, 2008

By 

R. Wyatt - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

I've been using Xylitol, specifically Emerald Forest's product, for a few years now. It looks and tastes like sugar and can be used for baking too. There have been a few occasions when it didn't quite substitute right, but those are few and far between. Coffee, tea, hot chocolate, macaroons, chocolate chip cookies, brownies...all turn out great. I'm on a no sugar diet (along with no grains) to combat a possible candida problem. Xylitol has been my savior. I still get my little sweet kick now and then without any of the damaging health effects of sugar. And, xylitol is also anti-fungal, so it even helps with things like candida. High recommended! And this price is a total steal too! One 32 ounce can costs nearly $30 at my local health food store. This price can't be beat!

16 of 17 people found the following review helpful:

5.0 out of 5 stars xylitol tastes great, January 9, 2007

By 

Elena (Portland, OR) - See all my reviews

Amazon Verified Purchase

I bought enough of these so I got free shipping, which made the price even more excellent compared to the grocery store where the same brand was selling in one pound sacks for $6-7 / lb. So this is a great deal. It looks and tastes just like sugar (I am not exaggerating!) though it is not actually sugar but a sugar alcohol. It is perhaps slightly sweeter, tends to lump up a little more, but the lumps break up easily with stirring. Though it is not lower calorie, it is low glycemic index which means that it is converted to sugars more slowly and therefore does not cause insulin levels to spike (a factor in fatty weight gain), and actually protects against tooth decay! Your recipies convert spoon per spoon of sugar or cup per cup so it's easy to use. It cooks up like sugar too.

We really love this product. Buy enough to get free shipping and really save!