I purchased this for my daughters birthday, she was elated when she got it. That was short lived when we found out the internal screen was just flopping around inside of the case. I contacted the sellers (Price Pros) and they did exactly what I want from customer service they shipped me a new unit along with a return shipping label to send it back at no charge. Now that the unit works, my daughter likes it very much. Thank you again for the great customer service! The kind of customer service others should follow when they send out a defective item, sending a advance replacement.