My rating is mostly for the time it took to end up with one good piece. The pieces themselves rate 5 stars.
I own many pieces of Emile Henry and love the beauty, sturdiness, and versatility. I had wanted to own several sizes in this style in the figue color. The first one of the 8.5" oval gratin had a dip in the side of the piece- evidently bumped while the clay was soft. The second one had a scratch across one of the handles that looked like it had been scraped by a bumpy surface during the glazing process. I gave up and canceled the order.
I ordered the 3.5 qt. size in figue and the first one came (from cooking.com) with a flaw in the glaze on the exterior, something I might have tolerated if I was buying seconds. The second one arrived in good shape.
I hope this isn't a sign of things to come with Emile Henry. Even if there are flawed pieces, it seems that the shipping departments were asleep on the job.
I may try later to pick up more pieces- and I do love the one I ended up with, but am not willing to take the time after the recent hassles.