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Emotional Branding: The New Paradigm for Connecting Brands to People (Updated and Revised Edition) [Paperback]

Marc Gobe
4.0 out of 5 stars  See all reviews (43 customer reviews)

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Book Description

February 9, 2010
Emotional Branding is the best selling revolutionary business book that has created a movement in branding circles by shifting the focus from products to people. The “10 Commandments of Emotional Branding” have become a new benchmark for marketing and creative professionals, emotional branding has become a coined term by many top industry experts to express the new dynamic that exists now between brands and people.
The emergence of social media, consumer empowerment and interaction were all clearly predicted in this book 10 years ago around the new concept of a consumer democracy. In this updated edition, Marc Gobé covers how social media helped elect Barack Obama to the White House, how the idea behind Twitter is transforming our civilization, and why new generations are re-inventing business, commerce, and management as we know it by leveraging the power of the web.
In studying the role of women as "shoppers in chief, "and defining the need to look at the marketplace by recognizing differences in origins, cultures, and choices, Emotional Branding foresaw the break up of mass media to more targeted and culturally sensitive modes of communications. As the first marketing book ever to study the role of the LGBTQ community as powerful influencers for many brands, Emotional Branding opened the door to a renewed sensitivity toward traditional research that privilege individuality and the power of the margins to be at the center of any marketing strategy.
A whole segment in the book looks at the role of the senses in branding and design. The opportunity that exists in understanding how we feel about a brand determines how much we want to buy. By exploring the 5 senses, Emotional Branding shows how some brands have built up their businesses by engaging in a sensory interaction with their consumers.
Emotional Branding explores how effective consumer interaction needs to be about senses and feelings, emotions and sentiments. Not unlike the Greek culture that used philosophy, poetry, music, and the art of discussion and debate to stimulate the imagination, the concept of emotional branding establishes the forum in which people can convene and push the limits of their creativity. Through poetry the Greeks invented mathematics, the basis of science, sculpture, and drama. Unless we focus on humanizing the branding process we will lose the powerful emotional connection people have with brands.
Critics hailed Emotional Branding as a breakthrough and a fresh approach to building brands. Design in this book is considered a new media, the web a place where people will share information and communicate, architecture a part of the brand building process, and people as the most powerful element of any branding strategy. Most importantly, it emphasizes the need to transcend the traditional language of marketing--from one based on statistics and data to a visually compelling new form of communication that fosters creativity and innovation.

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Emotional Branding: The New Paradigm for Connecting Brands to People (Updated and Revised Edition) + The 22 Immutable Laws of Branding + Positioning: The Battle for Your Mind
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Editorial Reviews

From Publishers Weekly

Proclaiming that business success in the 21st century depends on "how a brand comes to life for people and forges a deeper, lasting connection," designer and branding consultant Gobé (BrandJam) presents a thorough update to his 2001 guide to engaging with consumers "on the level of the senses and emotions." Among other techniques, Gobé prescribes a divide-and-conquer approach to demographic appeal: African-Americans respond to respect and personal contact; Women, the "new Shoppers in Chief," require "products, ads, and businesses that are without comparisons to a man's world"; Generations X and Y answer appeals to individuality and authenticity, respectively. He also emphasizes simple but easy-to-overlook strategies for enticing the five senses: Apple's use of color was one of the principal reasons for the brand-rehabilitating success of its original iMac; Acoustiguides, the headsets used by museums to guide visitors through exhibits, could be the next hot megastore shopping aid. At times, Gobé's enthusiasm for shopping (he considers it an art, and looks forward to the integration of theme parks and shopping malls) seems a bit over the top, but his passion should prove highly useful to marketers looking for smart and imaginative ways to bond with consumers.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

Review

“Worth more than a whole shelf of business books.” -Design Management Journal

Product Details

  • Paperback: 352 pages
  • Publisher: Allworth Press; Updated and Revised Edition edition (February 9, 2010)
  • Language: English
  • ISBN-10: 1581156723
  • ISBN-13: 978-1581156720
  • Product Dimensions: 6 x 0.7 x 9 inches
  • Shipping Weight: 13.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (43 customer reviews)
  • Amazon Best Sellers Rank: #308,765 in Books (See Top 100 in Books)

More About the Author

Mark Gobé is the founder, chairman, and CEO of Desgrippes Gobe, one of the worldÂ’'s top ten brand image creation firms. His previous books are Emotional Branding, reviewed and revered around the world, and Citizen Brand. Gobé, the winner of several international design awards, lives in New York City.

Customer Reviews

According to Gobe, emotion is the most accelarating factor in branding. Can  |  4 reviewers made a similar statement
I find it to be substantial, informative and yet easy to read. Youngtimer  |  1 reviewer made a similar statement
Most Helpful Customer Reviews
76 of 78 people found the following review helpful
5.0 out of 5 stars How to Connect Brands to People March 27, 2002
Format:Hardcover
According to Gobe, "an Emotional Branding approach is quite simply the crucial defining element that separates success from indifference in the marketplace....[It] brings a new layer of credibility and personality to a brand by connecting powerfully with people on a personal and holistic level....Emotional Branding is more than a process or research technology; it is based on the connections between people that transcend charts and graphs. It is a culture and way of living; a fundamental belief that people are the real force in commerce and that business and the street cannot survive separately." I begin my review with this brief excerpt because, with these remarks, Gobe creates a frame of reference for his reader before providing information and insights which differentiate his book from any other on the same general subject.

After an Introduction ("Emotional Branding: Fuel for Success in the Twenty-first Century"), Gobe presents his material within four Sections and then provides a Conclusion in which he acknowledges that branding is not for everyone while asserting that branding is about cultural relevance and emotional connection, not hype. For those who are responsible for devising, launching, and then managing a successful, emotionalized brand, he suggests three "essential" ideas: 1. "Brands have life cycles. The future of a brand is defined by its relevance at any given time and by how well it can protect the values that made it great. 2. Brands are elected every day based on their emotional relevance with the public and its commitment to quality. 3. Real brands are about meaning and truth." Here are some of the questions to which Gobe responds:

1. How can a brand engage people on the level of their senses and emotions?

2. Which brands have done so most effectively? How?

3....

4. What are "The Ten Commandments of Emotional Branding"?

5. Which values are unique to Baby Boomer (born 1946-64), Gen X (born 1965-76), and Gen Y (born 1977-94) consumers? So what?

6. Which values are unique to African-American, Hispanic, Asian-American, Gay, and Lesbian consumers? So what?

7. Why are Women "The New Shoppers in Chief"?

8. Why are sensorial experiences (i.e. sight, sound, touch, taste, feel, and smell) "the uncharted territory of branding"?

9. Which branding strategies based on sensorial experiences have proven most effective? Why?

10. What are the "Key Trends for the New Millennium"? Why?

These questions correctly suggest the scope and depth of Gobe's perspectives on emotional branding. Throughout the book, he cites and discusses examples of branding initiatives which either succeeded or failed. I am also grateful for the inclusion of highly innovative graphics which illustrate "thinking out of the box" while creating an advertising campaign. (See the Introduction to Section III.) Gobe concludes his book with this observation: "To get people interested in a long-term relationship, keep your ear to the ground and always be ready for any market changes. Change is good, but predicting change is better -- the answer is within people's hearts." In this remarkable book, Gobe does indeed offer a new paradigm for connecting brands to people.

Those who share my high regard for Emotional Branding are strongly urged to check out Levitt's The Marketing Imagination, Ries and Trout's Positioning (NOT the sequel, The New Positioning), Brands: The New Wealth Creators edited by Hart and Murphy, Schmitt's Experiential Marketing, and Pine and Gilmore's The Experience Economy. For those who wish to explore the subject in even greater depth, I highly recommend Daniel Goleman's Emotional Intelligence and his more recently published Working with Emotional Intelligence. Read more ›

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90 of 97 people found the following review helpful
Format:Hardcover
This book is an example of an old concept in marketing, which can be found in Aaker's banding "bible" entitled "Managing Brand Equity" (1991). One of my friends working for an Ogilvy company recommended Aaker and I must say that he was right.

So why did I purchase this book? Well, given I was called in by an agency to look at the EQ side of one of their projects; I wanted to know what others had written on the topic. After reading Aaker's book I understand I fell in a trap called "brand extension". This works as follows: if you want to launch a new product, look for an existing brand which is available and which you can extend to cover your new product. In this case, the "product" probably is Marc Gobé's brand creation firm and we all know that emotional intelligence is a label that sells well since Goleman put it on the map in 1996.

The problem is that many products sold under the label "emotional intelligence" aren't much related with that, and certainly do not help to raise your EQ. For me this is the case for this book. While it contains some useful messages around making sure your product is loved, that customers like the experience of using it (it should be engaging, fulfilling the customer's desire) and that you have to build a relationship with the customer. The body of the book then shows how there is an emotional link between several marketing aspects and the customer. Unfortunately, that wasn't really "new" to me, and what's worse, there isn't much "how to" in this book. In other words, while it may help to raise the awareness of some readers that the emotional aspect is important, that's all it does: it doesn't give you the tools to deal with this....

In short, even if Aaker's book I mentioned in the introduction of this review is over 10 years old, it remains much more useful than "modern" books like this one.

Patrick Merlevede - author of "7 Steps to Emotional Intelligence" Read more ›

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59 of 65 people found the following review helpful
1.0 out of 5 stars Small Business Owner May 19, 2002
By A Customer
Format:Hardcover
This is possibly the most useless marketing book I have ever read. This mistitled book should have been named: "My Random Observations on Branding Combined with Statistics and My Political Beliefs."

I kept reading and reading this book hoping that the next chapter would let me in on the secret of emotional branding. How do I start branding emotionally? After reading this book, I still don't know, and I'm not sure the author does either.

You can skip the first third of the book. It is nothing but statistics and opinions on every demographic group except one, white males. Evidently Mr. Gobe' does not think this group is important enough to warrant your effort. During this multi-chapter diatribe that opens the book he blames the white male establishment for seemingly every atrocity in the world (yes, this book is supposedly a book on emotional branding). This is ironic because Mr. Gobe' is of course, a white male. However, he is obviously an enlightened white male because he has the power observe all these atrocities. In any event, skip the first third of the book.

In the second third of the book Mr. Gobe' let's us in on earth-shattering observations related to emotional branding. For example, we receive marketing gems like colors and shapes might affect our emotions. How they do is left up to our imagination. Needless to say, skip the second third of the book.

The final third of the book identifies companies that have found the holy grail of emotional branding. Then Mr. Gobe' segues into a shameless sales pitch for his company's services. My recommendation is that you skip the final third of this book. If you happen to trudge through it try an interesting experiment. Go to the website addresses Mr....

The only part of the book to read is the introduction. This is a shame because it gives you hope that the book might have some useful information. Alas, it does not. Read more ›

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Most Recent Customer Reviews
5.0 out of 5 stars GREAT RESOURCE
So excited that this is now the revised addition- Just a solid approach to building and type of business. I loved the first addition as well.
Published 2 days ago by KATE
5.0 out of 5 stars perfect
is perfect book for people who are looking for diffrent point of mind....interesting tool to improve your style of thinking.
Published 5 months ago by AToro
2.0 out of 5 stars OUTDATED - "updated and revised edition" full of old examples
I agree with the sentiments of many of the other reviewers, but to add to the conversation --- reading this book is like being in a time warp with tons of outdated examples... Read more
Published on November 24, 2010 by IndyMATT
4.0 out of 5 stars Finally something substantial!
So many marketing books out there these days are nothing but fluff around a brilliant catch phrase. Most of them are just extended versions of what one could easily put in a... Read more
Published on March 21, 2010 by Youngtimer
5.0 out of 5 stars Practical Information for connecting with customers!
My disclaimer: As with any opinion, it is only my opinion and these reviews will vary depending on who reads the book and what the reader is looking for. Read more
Published on January 15, 2010 by Rip Walker
3.0 out of 5 stars Emotion & Senses Have Their Day
This well produced book wanders all of the place and does not reach a tight conclusion. There is no red thread tying it all together. Read more
Published on January 19, 2009 by Dan Wallace
4.0 out of 5 stars Great resource for personal branding
As a personal branding coach, I have read many books and

publications watching for trends, and changes in the industry

to ensure my clients are maximizing... Read more
Published on June 7, 2007 by Tracy Repchuk Marketing Makeover Maestro
2.0 out of 5 stars True but not that insightful
You'd think that a book about emotional branding with a forward by Sergio Zyman would have something interesting to say. Read more
Published on May 19, 2005 by Waggle
5.0 out of 5 stars People Branding : Thats new !!
Absolutely fantastic book. Covers all the major concepts of emotional branding, including self concept and actualisation. Read more
Published on April 14, 2005 by Thomas Murrell
5.0 out of 5 stars excellent book
Emotional Branding is a must, it is complete, well written and full of inspiring examples

The decalogue alone is worth the purchase

1) from consumers to... Read more
Published on February 24, 2005 by Gotz Maurizio
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