Emotional Design: Why We Love (or Hate) Everyday Things (Hardcover)

~ (Author) "NOAM TRACTINSKY, AN ISRAELI SCIENTIST, WAS puzzled..." (more)
Key Phrases: good behavioral design, visceral design, reflective appeal, United States, Media Laboratory, Juicy Salif (more...)

Editorial Reviews

From Publishers Weekly

Techno author Norman, a professor of computer science and cofounder of a consulting firm that promotes human-centered products, extends the range of his earlier work, The Design of Everyday Things, to include the role emotion plays in consumer purchases. According to Norman, human decision making is dependent on both conscious cognition and affect (conscious or subconscious emotion). This combination is why, for example, a beautiful set of old mechanical drawing instruments greatly appealed to Norman and a colleague: they evoked nostalgia (emotion), even though they both knew the tools were not practical to use (cognition). Human reaction to design exists on three levels: visceral (appearance), behavioral (how the item performs) and reflective. The reflective dimension is what the product evokes in the user in terms of self-image or individual satisfaction. Norman's analysis of the design elements in products such as automobiles, watches and computers will pique the interest of many readers, not just those in the design or technology fields. He explores how music and sound both contribute negatively or positively to the design of electronic equipment, like the ring of a cell phone or beeps ("Engineers wanted to signal that some operation had been done.... The result is that all of our equipment beeps at us"). Norman's theories about how robots (referred to here as emotional machines) will interact with humans and the important jobs they will perform are intriguing, but weigh down an already complex text.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

From Booklist

Computer science professor Norman also advises design firms. He brings his background in academics and business to bear on the emotional valence surrounding objects of daily use, be they kitchen utensils, automobiles, or a football coach's headset. Norman's analysis of people's emotional reactions to material objects is a delightful process, replete with surprises for readers who have rarely paused to consider why they like or loathe their belongings. He breaks down emotional reactions into three parts, labeled "visceral," "behavioral," and "reflective," asserting that "a successful design has to excel at all levels." Norman's examples of items ranging from bottles to hand tools fulfill this dictum, although he feels that designers do not often take emotion into account when formulating what an object should look like. With household robots on the horizon, Norman implores designers to redeem their mistakes in designing personal computers. His readers will take away insights galore about why shoppers say, "I want that." Gilbert Taylor
Copyright © American Library Association. All rights reserved

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Product Details

• Hardcover: 272 pages
• Publisher: Basic Books; 1 edition (December 23, 2003)
• Language: English
• ISBN-10: 0465051359
• ISBN-13: 978-0465051359
• Product Dimensions: 9.6 x 6.4 x 1.1 inches
• Shipping Weight: 1.1 pounds
• Average Customer Review: 3.8 out of 5 stars  See all reviews (32 customer reviews)
• Amazon.com Sales Rank: #301,459 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

23 of 24 people found the following review helpful:

5.0 out of 5 stars This is a MUST READ for designers, February 10, 2004

By	Moses Ma "zenmaster888" (san francisco, ca USA) - See all my reviews (REAL NAME)

As I get older, I begin to see that designing is really about seeing, hearing, thinking and understanding at a higher level. If you're looking for an easy how-to for making your website or product punchier, this isn't for you. For me, the book was a perfect read. I am always hunting and gathering for the meaning of art and design, to push my own work forward, and to gain an advantage over my competitors in terms of design. Thus, Norman's book was right up my alley. His deconstruction of design into its visceral, behavioral and reflective aspects was powerful and compelling, and I believe this book is actually a manifesto that will eventually launch a new school of thought in design. The second half of the book delves into even more complex and forward-thinking issues, and I found it useful for FORCING myself to read and think out of the box. It's an absolute must-have book for anyone interested in understanding the structure of the new design revolution and transforming their perspective on the art of designing at an emotional level.

26 of 28 people found the following review helpful:

3.0 out of 5 stars More Theory than Practice, May 13, 2004

By A Customer

I love Donald Norman. I love the work he does, and I love what he's taught me. I got so much from The Design of Everyday Things. I got something out of Things That Make Us Smart. I didn't get much out of this one at all.

I think this is because I'm an impatient reader. For example, I don't read fiction. I want to read facts about things I can apply in a practical way. This book is much more about theory than practical applications.

I'm sure some people love reading theory, and they will love this book. But if you're like me and really want a book to deliver information you can use on every page, you should buy The Design of Everyday Things instead, if you haven't already.

25 of 27 people found the following review helpful:

4.0 out of 5 stars Some practical info on design, but some far-off fantasy, September 12, 2004

By	Lars Bergstrom "LarsBerg" (Chicago, IL) - See all my reviews (REAL NAME)

If you're looking for a fairly practical discussion of the ways that people interact with products and how more than just behavioral qualities are measured by your customers, the first half of the book will prove quite useful. It expands and ties nicely into common practices of market segmentation and usability studies, providing both concrete advice for optimizing your product for whatever your adoption goals are, as well as a theoretical framework for understanding user behavior.

There's also a large section near the end about robotics and the future. While it's interesting, it reads more like science fiction or the typical dicsussions that you have in either a mobile robot at a university or a AAAI conference. I personally think the book could've stood just as well without it.