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Emotional Intelligence In Action: Training and Coaching Activities for Leaders and Managers Paperback – August 24, 2005

ISBN-13: 978-0787978433 ISBN-10: 0787978434

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Product Details

  • Paperback: 416 pages
  • Publisher: Pfeiffer (August 24, 2005)
  • Language: English
  • ISBN-10: 0787978434
  • ISBN-13: 978-0787978433
  • Product Dimensions: 7 x 1.3 x 9.2 inches
  • Shipping Weight: 1.8 pounds
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (13 customer reviews)
  • Amazon Best Sellers Rank: #1,290,261 in Books (See Top 100 in Books)

Editorial Reviews


"Provides useful tools for trainers and practitioners who want to work on enhancing their clients’ emotional and social intelligence skills. It presents a series of ‘workouts’ that make a great addition to the consultant’s EI toolbox."
--Steven J. Stein, coauthor, The EQ Edge: Emotional Intelligence and Your Success; CEO, Multi-Health Systems

"An excellent roadmap to the field of emotional intelligence combined with experiential exercises designed to enhance self-awareness and develop the skills critical to success in both our personal and professional lives."
--Robert Emmerling, Consortium for Research on Emotional Intelligence in Organizations

"As a leader introducing our organization to EI, the experiential learning design provides a practical method for developing our skills, competencies and capabilities while working in our present positions within our existing organizations."
--Marianne Jones, vice president, human resource director, California Casualty

"Creating the metrics necessary to measure emotional intelligence was a daunting task. But teaching others how to change their behavior is an altogether different challenge. This book is an able teacher for the serious learners and leaders of the field."
--Esther M. Orioli, author, Essi Systems' EQ Map

"Emotional Intelligence in Action is an important contribution to the field of applied emotional intelligence, particularly for its contribution in helping individuals improve their skills so that they can unlock their potential and live at a level more commensurate with their true capability."
--Rich Handley, coauthor, EQ 360, The EQ Interview, and Optimizing People

"The authors provide a suite of well-designed tools for increasing emotional intelligence and then invite practitioners to apply these to respond to individual development needs. This is a needed addition to the field of emotional intelligence. The gift that these practitioners have given is they have helped to make EQ development a faster and more efficient process for both coaches and clients. Advanced practitioners will find these tools useful for sharpening their practice."
--Geetu Bharwaney, founder and managing director, Ei World

"Emotional Intelligence in Action is a very practical tool organizations can use to help employees anticipate, understand, and accept change and thrive in a fast-moving business environment."
--Tad Deering, Sr., director of strategic change, Time Warner Telecom

"Emotional Intelligence in Actionis a must read for anyone serious about improving personal and professional relationships, while gaining greater self-knowledge."
--Richie Fontenot Hunter, vice president of marketing, Anthem Blue Cross and Blue Shield, West Region

"A pioneering book for a cutting edge field! The authors have pulled together thoughtful and useful tactics and strategies for trainers and consultants that will enable audiences to understand and act on EQ concepts. The cross references with numerous resources enables the reader to quickly identify additional material for workshop use."
--Roger R. Pearman, president,, Inc.

"Emotional Intelligence in Action delivers whether you are an EI newcomer or a seasoned professional with its refreshing ‘workouts’ and totally engaging approach. EIA passes my test; it is both fun to read and easy to implement. Hughes, Patterson, and Terrell make a significant contribution to EI and more importantly, will help you make a significant contribution to your organization."
--Scott Cawood, SPHR, vice president, Global Talent Management, Revlon; founder, Modern Think

"Emotional Intelligence in Action is a valuable resource that is loaded with exercises and experiential learning scenarios (‘workouts’) that all of us can profit from as we seek to understand more clearly what moves us and motivates us. More accurate, realistic information, in turn, allows us to reason with emotions and emotional signals. The ability to do that serves as a valuable foundation for creating real change."
--Wayne Cascio, US Bank Term Professor of Management, University of Colorado

"In all the training and developmental work I have done lately, I have seen repeatedly the importance of interactive experiences. To have tools to help people learn by experience is so valuable and clearly, the best way to promote learning. I am excited to have this excellent handbook to help individuals and teams strengthen their emotional intelligence. Hands On’ is the best!"
--Kathy Yeager, SPHR, vice president, human resources, The Medical Center of Aurora

"Wow! What an invaluable resource on Emotional Intelligence. The format is very user-friendly and the use of icons makes it easy to flip through to find exactly what you need at any given time. The matrix cross-referencing the competencies of the four major measures of Emotional Intelligence is incredible and enables use of the exercises regardless of measure utilized. The Star Performer pieces will help people really understand the competencies in action and the movie examples make it fun and help to bring the competencies to life. This guide also contains valuable information that can be used to "sell" Emotional Intelligence programs to senior leaders including the case study information and the power piece. The Reproducible Masters also make this an inestimable training resource on Emotional Intelligence. As a Leadership Development Manager for a Fortune 100 company, I will definitely use this with internal client groups."
--Deanna Coffin, Manager, Leadership Development

From the Back Cover

Emotional Intelligence in Action shows how to tap the power of EI through forty-six exercises that can be used to build effective emotional skills and create real change. The workouts are designed to align with the four leading emotional intelligence measures—EQ-I or EQ-360, ECI 360, MSCEIT, and EQ Map, —or can be used independently or as part of a wider leadership and management development program. All of the book’s forty-six exercises offer experiential learning scenarios that have been proven to enhance emotional intelligence competencies.

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Customer Reviews

Easy to use, interpret, and integrate with other forms of EQ coaching.
Linda Compton
It was exciting to see Ms. Patterson validate that these were important competencies of Emotional Intelligence.
Terra Stern
This is an outstanding resource for anyone involved in management development.
Yvette Borcia and Gerry Stern

Most Helpful Customer Reviews

14 of 15 people found the following review helpful By Yvette Borcia and Gerry Stern on September 5, 2005
Format: Paperback
Trainers, coaches, facilitators, HR practitioners and managers will find this a first-rate guide and tool box for developing the competencies in people that constitute emotional intelligence.

The book is divided into three major sections. Part I explains the rational for developing emotional intelligence (EI) and highlights four key EI measures. Part II explores the 15 competencies of emotional intelligence. Part III presents 3 to 4 experiential learning exercises (workouts) for each of the competencies; this is the major section of the book.

This is an outstanding resource for anyone involved in management development. Very highly recommended.
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8 of 8 people found the following review helpful By T. S. Graham on November 22, 2005
Format: Paperback
I have had the pleasure of being certified in the Bar-On EQi assessment by the authors. At that time in 2003, they were working on this book - a book for trainers, managers, leaders, consultants and...well, anyone who cares to improve their emotional and social intelligence skills. They nailed it with this book! I used this book with my clients and my students the FIRST WEEK I had this book in my hands. Oh, sure - I had read other EQ books and resources, but most were so high brow and academic that they confused more than helped. With some I had to read the pages several times to ensure I understood it. Still not sure I did...but THIS BOOK?...never had that problem. Marcia, Bonita and James break the complex down into the basics and make it so anyone can pick up this book and use it. While I believe leaders, managers, trainers, and consultants will find it the most helpful, anyone can benefit from applying and commiting to the skill building this book provides. I have already bought a couple of these as gifts...and the gift receiver was thrilled. This book filled a HUGE void in the literature that has now been filled. Buy it, and feel good about that decision!
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6 of 6 people found the following review helpful By S. Benson on November 2, 2006
Format: Paperback
I've provided training in corporations on a number of topics for years. As I was seeking the "right" resource for teaching emotional intelligence, I've encountered many books on the topic but none that was really helpful for easy training purposes. Emotional Intelligence In Action is absolutely one of the very best manuals for training I've encountered for any topic.

It is extremely user friendly in it's organization, complete with information about level of expertise the trainer should have, how long the unit would take to present, and a plethora of very useful activities. This book practically writes your training for you.

In addition to this book, I'd like to recommend Marcia Hughes' and James Terrell's company, Collaborative Growth LLC, for it's training and certification for professionals. They provide excellent training on emotional intelligence as well as certification for tests such as the Bar-On EQI in it's various forms. They are warm, friendly individuals and their trainings are highly personal. Check them out as well as their wonderful resource book.
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4 of 4 people found the following review helpful By Terra Stern on February 27, 2006
Format: Paperback
As a Director of Organizational Development and Training, I am always searching for resources that will allow cost-effective implementation of new programs. L. Bonita Patterson, one of the authors of the book, is the president of Colorado Human Resource Association in Denver, Colorado. Her personal grasp of emotional intelligence and her business savvy prompted me to read the book. I have always believed that happiness and optimism leads to success. It was exciting to see Ms. Patterson validate that these were important competencies of Emotional Intelligence. All of the information and exercises, in this book, may be used in individual coaching sessions, staff meetings and in formal training. This flexibility and format is very appealing to professionals who want to implement quality training and/or facilitate meaningful conversations about emotional awareness. L. Bonita Patterson's book deserves 5 stars for presenting an important topic along with all the necessary tools, materials and handouts to provide a fun, safe and sensible approach to exploring emotional intelligence with your employees.
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3 of 3 people found the following review helpful By John Matlock on October 25, 2005
Format: Paperback
For about a hundred years we have been measuring intelligence by using standardized tests. At the same time, it was clear that intelligence alone is not a guaranteed measure of how well an individual will do. (The standardized tests that the military uses is statistically well proven to be the best indicator of success in the military.) An indication of the failure of intelligence testing alone is the high percentage of the members of Mensa (the high intelligence club) that are in prison.

In the past 20 years or so the concept of Emotional Intelligence (EI) has been researched at the National Institute of Mental Health and others. It has become a established as a measure of successful leadership.

This book fills several needs. First as an introduction to the overall concept. Second it describes the four most common emotional intelligence models and how they relate to each other. Part two of the book covers the fifteen competencies of EI. The third part of the book features forty-six exercies to help build effective emotional skills. These can be used either by individuals for themselves or in formal training situations.
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