Emotional Intelligence: Why It Can Matter More than IQ [Hardcover]

Daniel Goleman (Author)

Book Description

Release date: September 1, 1995

Everyone knows that high IQ is no guarantee of success, happiness, or virtue, but until the discoveries of modern brain researchers, theorists could only guess why. Daniel Goleman's fascinating report from the frontiers of psychology and neuroscience offers us startling new insight into our "two minds" -- the rational and the emotional -- and how they together shape our destiny. Beginning deep in the brain, Emotional Intelligence shows us the exact mechanism of an "emotional hijack," when passion overcomes reason. Through vivid examples, Goleman then delineates the crucial skills of emotional intelligence, and shows how they determine our success in relationships and work, and even our physical well-being. What emerges is a crucial new way to talk about being smart. The final chapters reveal the possibilities -- and limits -- of "emotional literary," as it is taught by both parents and educators. The book concludes with a compelling vision of what true emotional intelligence means for us both as individuals and as a society. The message of this eye-opening book is one we must take to heart: the true "bell curve" for a democracy must measure emotional intelligence. Daniel Goleman offers a new vision of excellence and a vital new curriculum for life that can change the future for us and our children.

Editorial Reviews

Amazon.com Review

The Western cultures esteem analytical skills measured by IQ tests: but there is clearly more to success and happiness, even in technological societies, than IQ alone. Goleman has written one of the best books on the nature and importance of other kinds of intelligence besides our perhaps overly beloved IQ. Recommended.

From Publishers Weekly

New York Times science writer Goleman argues that our emotions play a much greater role in thought, decision making and individual success than is commonly acknowledged. He defines "emotional intelligence"?a trait not measured by IQ tests?as a set of skills, including control of one's impulses, self-motivation, empathy and social competence in interpersonal relationships. Although his highly accessible survey of research into cognitive and emotional development may not convince readers that this grab bag of faculties comprise a clearly recognizable, well-defined aptitude, his report is nevertheless an intriguing and practical guide to emotional mastery. In marriage, emotional intelligence means listening well and being able to calm down. In the workplace, it manifests when bosses give subordinates constructive feedback regarding their performance. Goleman also looks at pilot programs in schools from New York City to Oakland, Calif., where kids are taught conflict resolution, impulse control and social skills.
Copyright 1995 Reed Business Information, Inc.

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Product Details

• Hardcover: 368 pages
• Publisher: Bantam; 1 edition (September 1, 1995)
• Language: English
• ISBN-10: 055309503X
• ISBN-13: 978-0553095036
• Product Dimensions: 9.3 x 6.2 x 1.4 inches
• Shipping Weight: 1.4 pounds
• Average Customer Review: 3.9 out of 5 stars  See all reviews (379 customer reviews)
• Amazon Best Sellers Rank: #359,391 in Books (See Top 100 in Books)

More About the Author

DANIEL GOLEMAN is the author of the international bestsellers Emotional Intelligence, Working with Emotional Intelligence, and Social Intelligence, and the co-author of the acclaimed business bestseller Primal Leadership. He was a science reporter for the New York Times, was twice nominated for the Pulitzer Prize, and received the American Psychological Association's Lifetime Achievement Award for his media writing. He lives in the Berkshires.

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Most Helpful Customer Reviews

717 of 769 people found the following review helpful

5.0 out of 5 stars This is a book which has profoundly changed my life December 29, 2005

By Kenneth A. Miller

Format:Paperback

I placed my original order for Dan Goleman's book "Emotional Intelligence" about one month before it's release in 1995 after reading the Time magazine cover story "What is Your E.Q.?" At the time I was going through a very difficult divorce, and I was asking myself the question "What did I do to deserve this terrible mess?" I was a 37 year old medical internist then who, in 7th grade, modeled my emotional style after Mr. Spock (from Star Trek) to avoid emotional issues I faced then. I accepted the messages from my parents and teachers who taught me that if I earned good grades, went to college, received an undergraduate and hopefully a graduate degree, then I shall expect to become happy & successful in life. Well, I DID that. I got the T-shirt. I graduated from high school as class valedictorian, winning the science award, I was awarded by my classmates "most likely to succeed", and I won a very handsome scholarship which paid all my undergraduate tuition for 4 years and offered me a summer job. In college I won more scholarships and graduated phi beta kappa in the top 3% of my class. In medical school & residency I did well, but this was more difficult for me as I had to learn to deal with many emotionally and socially challenging issues I was poorly prepared to deal with, but I got through them, but initially was not very adept at dealing with them.

When I entered professional life I started to ponder more the emotional issues in the lives of my patients, and in my own life, and I was slowly coming to terms with the importance of these issues.... In 1995, as I reflected upon the failure of my marriage and the miserable circumstances in which I found myself, I realized my biggest contribution to the failure of that marriage was the rational "Spockish" persona I brought to that relationship and my lack of attunement to my inner emotional life. I was ready for a new paradigm of how intellect should relate to feeling.

Goleman's insights on emotional intelligence revolutionized the way I relate to my intellectual and emotional life. Where formerly I was of the belief that the mind was the key to happiness and success in life (and the emotions merely got in the way of clear heading reasoning), I have now come to view that the true formula for success & happiness is the development of an intelligent mind surrendered to an intelligent heart. In my practice in internal medicine, I have come to realize that issues of emotional intelligence (or rather, lack of it) either cause or drive numerous medical problems and I regular strive to teach my patients about emotional intelligence and I often share Goleman's book "Emotional Intelligence" (or abridged audiocassettes) with them. The book has made a very profound contribution to my practice, to my life, and to the lives of many of my patients. I have given talks at educational conferences to encourage education to teaching emotional intelligence. I have written articles to magazines and books regarding a model of education which integrates intellectual, emotional, moral, and spiritual intelligences (I see emotional intelligence as a gateway to moral and spiritual intelligence).

Especially to those of you who are stuck in the "mind is everything (& ignore your emotions)" paradigm of happiness and success in life, I urge you to read this book. The same goes for educators, physicians, and corporate leaders. I rate Goleman's book "Emotional Intelligence" among the top 5 most life altering books of my life, and that deserves 5 stars (if not ten).

Kenneth A. Miller, MD Read more ›

222 of 247 people found the following review helpful

3.0 out of 5 stars Many interesting things to consider, but becomes monotonous May 4, 2001

By J. Lizzi VINE™ VOICE

Format:Paperback

I must admit I'm torn between a thumbs up and a thumbs down for this book (hence, 3 stars). Author Daniel Goleman does a fine job of employing a vast library of behavioral research in support of the premise that emotional conditioning plays a dominant role in what we perceive as "intelligence." Even though one can learn lots from Goleman's work, the overriding theme here seems to me to be ridiculously simple: good nurturing (rather than aptitude) is more likely to produce exceptional humans; bad nurturing creates people with a bunch of problems.

The book starts off great, with a look at what happens in the brain at the molecular level under all sorts of emotional experiences. That's Part One (Goleman recommends skipping this if you're not into neurological details), which turned out to be the most interesting for me, as I had never before learned much about the emotional "architecture" of the brain.

In Parts Two through Five, the author expounds on feelings (e.g., anger, empathy, passion, depression), personality, upbringing, aptitude, and treatment, etc., citing study after study to show that today's children are most decidedly a product of how they were treated in their earliest years, but nevertheless are winding up far less able then their ancestors were to handle even the slightest emotional dilemma. In fact, the further on you read, the more you'll realize that "Emotional Intelligence" is a book about children. Why is their character deteriorating, and what can we do to mold them into more emotionally strong (intelligent) beings? That's okay: if you're a parent, educator, or child psychologist, definitely buy this book. It will help.

As for me, I appreciated Goleman's connection of personality with science in an unexpected, enlightening way.... However, except for Part One, I got so bogged down in page after page of studies and stats, all concluding the same thing over and over again, that it became a chore to plow through to the end. Overall, this is a monumental work, but I can't recommended it to everyone. Read more ›

53 of 58 people found the following review helpful

4.0 out of 5 stars Why emotional intelligence wins out over basic intelligence January 3, 2000

By James L. Grubb

Format:Paperback

This ground-breaking book proposes that emotional intelligence is a learned ability that is as much or more important than basic intelligence and should be part of our schooling just as reading, writing and arithmetic. The author sets out new scientific evidence showing, step-by-step, how healthy emotions and destructive emotions control our lives. Feelings often count as much as logic, and we have gone too far, says Dr. Goleman, emphasizing the purely rational, when emotions are so powerful.

All emotions are an impulse to act; the creation of instant plans for handling a life situation. Now we know in detail how emotions prepare the body for differing responses. A human being is made up of two minds according to Goleman. One thinks, and one feels; two fundamentally different ways of knowing.

The author defines emotion as "a feeling and range of propensities to act." The principal emotions are: Anger: Fury, outrage, resentment. Sadness. Grief, sorrow, cheerlessness. Fear. Anxiety, apprehension, terror. Enjoyment. Happiness, joy, delight, amusement. Love: Trust, kindness, devotion, infatuation. Surprise: Shock, amazement, astonishment. Disgust: Contempt, scorn, abhorrence. Shame: Guilt, embarrassment, remorse, humiliation.

Various emotions have various physical effects on the body. Anger, for example, causes blood to flow to the hands; strong energy for vigorous action. Fear causes blood to flow to the legs making it easier to run. Happiness is a positive emotion that provides readiness and enthusiasm. Surprise makes it easier to figure out what's going on and create a plan of action. Sadness helps adjust to a significant loss and brings a drop in energy and enthusiasm.

When emotions are out of control, the emotional mind takes over and swamps the rational mind.... Emotions have a mind of their own and can hold views independent of the rational mind. Goleman names five main domains of emotional intelligence: (1) Knowing one's emotion (2) Managing emotions (3) Motivating oneself (4) Recognizing emotions in others (5) Handling relationships.

A most important emotional lesson, of course, is anger management. As a culture, we have not bothered to make sure children are taught the essentials of handling anger or resolving conflict. These and other fundamentals of emotional competence have been left to chance, says Goleman.

Surprisingly, the emotional mind is far quicker than the rational mind and springs into action without considering consequences that may prove to be mistaken or misguided. Scientific findings indicate we often cannot control emotions. What's more, the emotional mind takes its beliefs to be true, discounting evidence to the contrary. That's why it's difficult to reason with someone who is emotionally upset.

A familiar husband-wife emotional story: Wives, it seems, are the emotional managers and as such, are more likely to criticize husbands. Men are more likely to be stonewallers. Wives try to bring up and resolve disagreements. Husbands, on the other hand, are reluctant to be drawn into arguments. As a wife sees her husband withdraw from a discussion. she increases the volume and intensity of her complaint white he becomes defensive or stonewalls in return. She becomes contemptful, frustrated and angry; the husband feels more and more an innocent victim. As husbands stonewall, the wife feels completely stymied. The author calls this psychological impasse "flooding~~ and points out that flooding escalates, often going out of control.

There is ample evidence of growing emotional recklessness in the wortd, the author points out, and makes a strong case that it is critical to teach emotional competence to children as part of their education. Read more ›