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Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results Paperback – August 1, 2007

3.9 out of 5 stars 14 customer reviews

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Editorial Reviews


“I found this book to be a well-structured, easy read that delivers results. Immediately after I started reading the book, I caught myself monitoring and categorizing my feelings in various situations throughout the day. Several times, I paused and rethought the way in which I was about to approach my team members, boss or assistant at work or my husband at home. True to its title, out of the many books dealing with the subject of emotional intelligence, this book is a worthy investment particularly for aspiring or current project management professionals.”

-PM World Today Magazine

"... A well-structured, easy read that delivers results... a worthy investment particularly for aspiring or current project management professionals."-PM World Today Magazine

“… presents many good, practical suggestions that can definitely have a positive affect on a project team...any project manager must read this book.”--IEEE Electrical Insulation Magazine

"It’s the book I wished I’d written. If you don’t own a copy, go out and get one."-- pm4girls.com

"Providing a complete framework for applying emotional intelligence to meet the unique challenges of project managers, this powerful book gives readers the tools, techniques and guidance they need.” --Primavera magazine

Book Description

In order to run projects successfully, project managers need to master more than the requisite technical knowledge. The more complex the project, the more significant their interpersonal skills become to achieving a successful outcome. Without the people skills necessary to lead effectively, even the most carefully orchestrated project can quickly fall apart.

Emotional Intelligence for Project Managers introduces readers to the basic concepts of emotional intelligence and shows how to apply them to their project goals. Readers will learn how to:

* set the tone and direction for the project

* communicate more effectively

* improve listening skills

* create a positive work environment

* motivate, coach, and mentor team members

* productively handle stress, criticism, and blame

* and more.

Complete with checklists and self-assessments, this handy guide enables project managers to apply these important skills to their projects right away.


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Product Details

  • Paperback: 272 pages
  • Publisher: AMACOM (August 1, 2007)
  • Language: English
  • ISBN-10: 0814474160
  • ISBN-13: 978-0814474167
  • Product Dimensions: 8.9 x 5.9 x 0.7 inches
  • Shipping Weight: 13.6 ounces
  • Average Customer Review: 3.9 out of 5 stars  See all reviews (14 customer reviews)
  • Amazon Best Sellers Rank: #934,328 in Books (See Top 100 in Books)

More About the Author

I am passionate about helping technology teams THRIVE and organizations TRANSFORM. I love when I am invited in to an organization to help teams with Agile thinking and the Scrum Framework. I teach Agile and Scrum as well as the cultural elements that are necessary for an organization to gain true business agility. I help organizations establish co-located and cross-functional teams, identify effective Product Owners, and create initial product backlogs. I enjoy working with the leaders in an organization to help them understand Agile and Scrum and to create an environment where people come first, productivity is high, and teamwork is effective and enjoyable.

As an Enterprise Agile Coach, I train and coach teams to adopt agile principles, culture and practices. I groom Scrum Masters, and coach Teams, and Product Owners. I help teams excel with Agile and Scrum and encourage them to adopt Lean, Kanban and XP practices. I coach organizational leaders to become servant leaders. I also facilitate communities of practice and leadership team discussions.

As a culture and organizational change agent, I help organizations transform and create a culture that puts people first, increases employee engagement and keeps the right people on the team. I create transparency that makes organizational impediments visible so that they can be addressed and overall productivity improved. I work as a servant leader and collaborate with other leaders and change agents to establish an Agile Champions team and maximize the impact and benefit from the Agile Transformation.

I am a dynamic trainer favoring hands-on and experiential learning approaches and workshops. I've developed a comprehensive set of distinctive, high-quality Scrum and Agile Training Courses tailored to Teams, Scrum Masters, Product Owners, Project Managers and Leaders and Executives.

I've authored numerous blog posts, articles and two books: "Agile Project Management for Teams" and "Emotional Intelligence for Project Managers".

Please visit the Vitality Chicago website for regular blog updates, to join our newsletter, and to access other Agile resources. www.VitalityChicago.com

Customer Reviews

Top Customer Reviews

Format: Paperback
Some months ago I completed a Project Management course for which the textbook was the Project Management Body of Knowledge (PMBOK) by the Project Management Institute (PMI). As I went through the 9 PM knowledge areas, 5 process groups, 44 processes and the countless tools and techniques in each process, I could not help thinking that something was missing. While the PMBOK does a good job covering project management methodologies, it barely talks about the people skills that Project Managers need for success. Anthony Mersino's "Emotional Intelligence for Project Managers" does an excellent job bridging this gap in the discipline of Project Management.
This book is broken into four parts. It starts with an introduction to Emotional Intelligence, a term that Mersino defines as "knowing and managing our own emotions and those of others for improved performance". The remaining parts deal with Self-management, Building project stakeholder relationships and Using Emotional Quotient (EQ) to lead project teams. To me, the highlight of the book was Mersino's Emotional Intelligence Framework for Project Management This builds upon and customizes (for project management) Daniel Goleman's Framework of Emotional Competencies.
The Emotional Intelligence Framework for Project Management has five domains:
1. Self-awareness
2. Self-management
3. Social awareness
4. Relationship management
5. Team leadership
Mersino has over 20 years of project management experience and teaches courses at Northwestern University. Overall, this book is well researched and well presented. In addition, it is an excellent compilation of resources on emotional intelligence for project management. It is a great addition to every Project Manager's book-shelf.
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I'm a manager and have read several books by Dan Goleman on the topic of Emotional Intelligence (EI). I found it hard to relate the psychological and statistical methods in those books to what I'm doing every day as a manager. This is the first book I've read that bridges the gap.

What I found exciting is how the author explained emotions that I've gone through as a project manager and mapped it to the EI models. Many times I found myself saying "That's me!" when the author described instances at work where our emotional strength can be challenged and most importantly how we reacted to the situation. Many of us have heard of self-awareness, self-management, and social-awareness in the context of EI. The author spends time describing how managers use these skills ineffectively and then gives us actionable steps to become more effective in these areas.

I wrote notes in the margins and found myself circling many key words and quotes from the author because the information quickly became very personal to me. The book is short enough and broken down logically so that it can be used for reference during the work day. I hope you enjoy it as much as I did.
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Format: Paperback
Emotional Intelligence---the ability to not only read and understand emotions but also to use them in decision-making---is much-needed in the world of project management, but Anthony Mersino's book Emotional Intelligence for Project Managers falls short of delivering what his audience of project managers (PMs) really needs.

Most PMs see the world in business terms. They're often short on the people skills experience, and not psychologically inclined. They look somewhat askance at the "soft" side of people management. In high tech and engineering environments (where many projects run amok and where this material is very much needed!), project leadership operates in "hard" territory, with a growing sense, perhaps, that "soft skills" are needed. "If only I had the time to take my eye off the ball, then maybe I'd work on the people side."

But project realities are integrating products, managing vendors, reporting status, breaking new ground, managing big budgets, meeting deadlines. By framing his book in EI terms---encouraging readers to consider self management, social awareness and relationship management---Mr. Mersino has left his audience with the challenge they already had: to link all that "touchy-feely stuff" to their lives in the trenches.

I appreciate how much work it takes to write a book and take it all the way to a finished product. Kudos to Mr. Mersino for the undertaking and the completion. It's a tough topic, and a worthy one.

It's obvious Mr. Merino has developed a deep and professionally useful understanding of EI. I bet he's an extraordinary project manager. I just don't think this book goes far enough to bring his understanding of how Project Managers should apply EI on the job as effectively as I wish it did.
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A terrific read for someone searching for information on handling awkward situations and looking before you leap. Great to read when you are uninterrupted and ready to write down a note or two. Even though it is written for Project Managers, others can definitely gain a sense of well-being from this book.

Definitely suggest reading if you plan on improving your environment at work.
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