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Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results Paperback – August 1, 2007

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Product Details

  • Paperback: 272 pages
  • Publisher: AMACOM (August 1, 2007)
  • Language: English
  • ISBN-10: 0814474160
  • ISBN-13: 978-0814474167
  • Product Dimensions: 8.9 x 5.9 x 0.7 inches
  • Shipping Weight: 13.6 ounces
  • Average Customer Review: 3.9 out of 5 stars  See all reviews (14 customer reviews)
  • Amazon Best Sellers Rank: #127,014 in Books (See Top 100 in Books)

Editorial Reviews


“I found this book to be a well-structured, easy read that delivers results. Immediately after I started reading the book, I caught myself monitoring and categorizing my feelings in various situations throughout the day. Several times, I paused and rethought the way in which I was about to approach my team members, boss or assistant at work or my husband at home. True to its title, out of the many books dealing with the subject of emotional intelligence, this book is a worthy investment particularly for aspiring or current project management professionals.”

-PM World Today Magazine

"... A well-structured, easy read that delivers results... a worthy investment particularly for aspiring or current project management professionals."-PM World Today Magazine

“… presents many good, practical suggestions that can definitely have a positive affect on a project team...any project manager must read this book.”--IEEE Electrical Insulation Magazine

"It’s the book I wished I’d written. If you don’t own a copy, go out and get one."-- pm4girls.com

"Providing a complete framework for applying emotional intelligence to meet the unique challenges of project managers, this powerful book gives readers the tools, techniques and guidance they need.” --Primavera magazine

Book Description

In order to run projects successfully, project managers need to master more than the requisite technical knowledge. The more complex the project, the more significant their interpersonal skills become to achieving a successful outcome. Without the people skills necessary to lead effectively, even the most carefully orchestrated project can quickly fall apart.

Emotional Intelligence for Project Managers introduces readers to the basic concepts of emotional intelligence and shows how to apply them to their project goals. Readers will learn how to:

* set the tone and direction for the project

* communicate more effectively

* improve listening skills

* create a positive work environment

* motivate, coach, and mentor team members

* productively handle stress, criticism, and blame

* and more.

Complete with checklists and self-assessments, this handy guide enables project managers to apply these important skills to their projects right away.

Customer Reviews

3.9 out of 5 stars
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Most Helpful Customer Reviews

Format: Paperback
Some months ago I completed a Project Management course for which the textbook was the Project Management Body of Knowledge (PMBOK) by the Project Management Institute (PMI). As I went through the 9 PM knowledge areas, 5 process groups, 44 processes and the countless tools and techniques in each process, I could not help thinking that something was missing. While the PMBOK does a good job covering project management methodologies, it barely talks about the people skills that Project Managers need for success. Anthony Mersino's "Emotional Intelligence for Project Managers" does an excellent job bridging this gap in the discipline of Project Management.
This book is broken into four parts. It starts with an introduction to Emotional Intelligence, a term that Mersino defines as "knowing and managing our own emotions and those of others for improved performance". The remaining parts deal with Self-management, Building project stakeholder relationships and Using Emotional Quotient (EQ) to lead project teams. To me, the highlight of the book was Mersino's Emotional Intelligence Framework for Project Management This builds upon and customizes (for project management) Daniel Goleman's Framework of Emotional Competencies.
The Emotional Intelligence Framework for Project Management has five domains:
1. Self-awareness
2. Self-management
3. Social awareness
4. Relationship management
5. Team leadership
Mersino has over 20 years of project management experience and teaches courses at Northwestern University. Overall, this book is well researched and well presented. In addition, it is an excellent compilation of resources on emotional intelligence for project management. It is a great addition to every Project Manager's book-shelf.
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10 of 10 people found the following review helpful By W. D. Robinson on December 29, 2007
Format: Paperback Verified Purchase
I'm a manager and have read several books by Dan Goleman on the topic of Emotional Intelligence (EI). I found it hard to relate the psychological and statistical methods in those books to what I'm doing every day as a manager. This is the first book I've read that bridges the gap.

What I found exciting is how the author explained emotions that I've gone through as a project manager and mapped it to the EI models. Many times I found myself saying "That's me!" when the author described instances at work where our emotional strength can be challenged and most importantly how we reacted to the situation. Many of us have heard of self-awareness, self-management, and social-awareness in the context of EI. The author spends time describing how managers use these skills ineffectively and then gives us actionable steps to become more effective in these areas.

I wrote notes in the margins and found myself circling many key words and quotes from the author because the information quickly became very personal to me. The book is short enough and broken down logically so that it can be used for reference during the work day. I hope you enjoy it as much as I did.
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11 of 14 people found the following review helpful By Susan de la Vergne on October 2, 2007
Format: Paperback
Emotional Intelligence---the ability to not only read and understand emotions but also to use them in decision-making---is much-needed in the world of project management, but Anthony Mersino's book Emotional Intelligence for Project Managers falls short of delivering what his audience of project managers (PMs) really needs.

Most PMs see the world in business terms. They're often short on the people skills experience, and not psychologically inclined. They look somewhat askance at the "soft" side of people management. In high tech and engineering environments (where many projects run amok and where this material is very much needed!), project leadership operates in "hard" territory, with a growing sense, perhaps, that "soft skills" are needed. "If only I had the time to take my eye off the ball, then maybe I'd work on the people side."

But project realities are integrating products, managing vendors, reporting status, breaking new ground, managing big budgets, meeting deadlines. By framing his book in EI terms---encouraging readers to consider self management, social awareness and relationship management---Mr. Mersino has left his audience with the challenge they already had: to link all that "touchy-feely stuff" to their lives in the trenches.

I appreciate how much work it takes to write a book and take it all the way to a finished product. Kudos to Mr. Mersino for the undertaking and the completion. It's a tough topic, and a worthy one.

It's obvious Mr. Merino has developed a deep and professionally useful understanding of EI. I bet he's an extraordinary project manager. I just don't think this book goes far enough to bring his understanding of how Project Managers should apply EI on the job as effectively as I wish it did.
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Format: Paperback Verified Purchase
I got a flyer from one of the professional organizations I belong to, so I went to their website to look at what they had for sale. I found this book and thought it was worthwhile to try as a way to brush up on my soft skills and learn if I'd been doing anything wrong all these years. It turned out to be an easy read and very straightforward, and it got me interested in learning more about developing my EQ.
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