Emotional Intelligence at Work: A Professional Guide (Response Books) [Paperback]

Dalip Singh (Author)

Book Description

ISBN-10: 0761935320 | ISBN-13: 978-0761935322 | Publication Date: November 14, 2006 | Edition: 3rd

Emotional Intelligence or Emotional Quotient (EQ) is increasingly being recognized as a key determinant to professional success in today s high-stress environment. This thoroughly revised Third Edition of a highly acclaimed book is an essential guide to recognize, understand, and manage emotions. The author describes emotional intelligence as consisting of three psychological dimensions emotional sensitivity, emotional maturity, and emotional competency which motivate individuals to maximize productivity, manage change, and resolve conflicts. A special feature of the book is the references to work done in India, leading to conclusions applicable to the Indian work culture. Key Features of the Third Edition: New knowledge assimilated after extensive empirical research Practical solutions through real-life case studies Practical exercises on how to develop EQ Recommendations on how to manage emotional upsets, control anger, develop high self-esteem, and empathize with others Written in an engaging manner, this book is practical and informative in content and approach, and a useful tool for executives, HR professionals, consultants, bureaucrats, psychiatrists, psychologists, and counselors.

Editorial Reviews

Review

`A timely contribution to our understanding of the value of emotional intelligence especially in its application to the professional workplace' - The Pioneer

`This volume is an excellent package of theory, skills, strategies and insights for self-development programmes, management and administrative workshops' - Times of India

`This book is rich in examples and of the application of EQ in organizations' - VISION: The Journal of Business Perspective

`It is a compact, comprehensive and straightforward book with a pointed direction and specific orientation' - The Tribune

`The book catalogues the results of research in this area, and provides a conceptual understanding of emotional intelligence as the ability to manage moods, to motivate and lead people and also to empathise with them' - The Statesman

`Written in an accessible and reader friendly style, the book will appeal to a variety of professional business executives, administrators, teachers, counsellors, clinical psychologists, doctors and social workers - and also individuals who wish to increase their effectiveness in their professional and personal lives' - The Indian Express --This text refers to an out of print or unavailable edition of this title.

Product Details

• Paperback: 196 pages
• Publisher: Sage Publications Pvt. Ltd; 3rd edition (November 14, 2006)
• Language: English
• ISBN-10: 0761935320
• ISBN-13: 978-0761935322
• Product Dimensions: 8.4 x 5.4 x 0.6 inches
• Shipping Weight: 9.6 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #2,030,896 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

1 of 2 people found the following review helpful:

5.0 out of 5 stars Great Survey & Business Application, July 14, 2002

By 

Robert Jerus (Davenport, FL United States) - See all my reviews

This review is from: Emotional Intelligence at Work: A Professional Guide (Response Books) (Hardcover)

This work is somewhat pricy but well researched. Singh provides an excellent guide to the many and varied possibilities of Emotional Intelligence in a professional setting. He also suggests the framework for applying this thinking in many diverse cultures. Thought provoking and extensively documented, Singh provides an interesting read for both the expert and novice alike.

3 of 6 people found the following review helpful:

5.0 out of 5 stars EMOTIONAL INTELLIGENCE AT WORK, August 3, 2001

By 

dalip singh (INDIA) - See all my reviews

This review is from: Emotional Intelligence at Work: A Professional Guide (Response Books) (Hardcover)

On 14th August 1998 at 5.00 P.M. Dr.Daniel Goleman delivered the keynote address on How Does Emotional Intelligence Matter at work?, at the opening of the 106th Annual Conventions of the American Psychological Association and the closing of 25th International Congress of Applied Psychology at Marriott Hotel, Sanfransisco, U.S.A. It was an amazing personal experience to walk up to him and getting photographed after the event. But he was in no mood to linger on and wallow in the glory of a Star speaker. He said he must leave because he had to attend the marriage of his daughter at 10.00 A.M. on 15th August 2001 in Washington DC, which is about 3 Hours ahead and it takes 6 hours flying time. A speaker has kept his promise and performed excellently by keeping the psychologists spellbound for fifty minutes. He bows in response to a thunderous applause. A father is in a hurry to be with his daughter in a personal event of joy, celebration and marital commitment. Rarely, people are called to enact such contrasting but deeply involving roles of profound emotional intelligence. Dr. Daniel Goleman, the author the great book of Emotional Intelligence: Why It Can Matter More Than IQ (1995)?, was on his way to release his recent book Working with Emotional Intelligence (1998). I was overwhelmed by being a witness to a great academic event.

At home, another professional has come a long way in highlighting the core concept of EQ. Dr. Dalip Singh, a serving bureaucrat and trained HRD expert now tells the world how to identify and improve your EQ. The movement of a positive and affirmative psychology had reached India. The application of the deeper insights of psychology to work and the recognition of the role of Emotions at Work had culminated. Probably, the overemphasis on the dark, problematic, negative and pessimistic issues like anxiety-stress, violence, war, drug abuse in the 20th century was in a process of balancing itself towards love, understanding, happiness and optimism in the twenty first century. What Dr. Daniel Goleman had started Dr. Dalip Singh is carrying forward.

What is professional success? Can EQ get you promoted?. How to manage your boss?. What are the levels of EQ required for various jobs?. How to handle stress and frustrations in life?. What are the consequences of low and high EQ?. Can EQ be developed?. Dr Singh answers some these questions. He further states that it is the emotional makeup (EQ) of a person which largely determines his or her professional success. It is interesting to note that so many people with high IQ fail whereas those with less intellectual endowment are extremely successful. It in increasingly recognized that IQ may account for only about 20 percent of a persons success in life. The remaining 80 percent depends largely on a persons emotional intelligence, i.e., EQ. Cognitive Skills get you the job but the emotional skills help thrive once you are hired.

Dr. John Mayer, a University of New Hampshire Psychologist had coined the term Emotional Intelligence with Dr. Peter Salovey, a Yale University Psychologist in 1990. But it was the best seller by Goleman that Emotional Intelligence became a popular and practical concept. Dr.Dalip Singh, a trained psychologist and doctorate in Management and a serving administrator authors his book with an understanding that Emotional Intelligence or EQ is directly related to success at work and home and elsewhere. It is a compact, comprehensive and straightforward book with pointed direction and specific orientation. Certainly, it extends itself from the concept, its development, pervasiveness, and measurement to its application to different fields of human activity. The emphasis is on understanding, analysis and practice.

Dr. Singh defines Emotional Intelligence (EQ) as knowing what feels good, what feels bad and how to get from bad to good. An academic definition refers to emotional awareness and emotional management skills, which enable you to balance emotion and reason so as to maximize your long term happiness. It include qualities such as self awareness, ability to manage moods, motivation, empathy and social skills like cooperation and leadership. Sometimes, it is easier to define emotional intelligence by showing how people with a high IQ and low EQ fail disastrously in their professional and personal lives. Certainly a critical, condescending, inhibited and uncomfortable person in comparison to a poised, outgoing, sympathetic, caring, and comfortable person may reach but hardly survive a social universe. The book has an inherent emphasis on what may contribute to corporate success. It is not a denial or neglect of intelligence but a recognition of emotional factors which is pivotal in healthy, fulfilling and productive life. The entire reader friendly narration of the message in this brief and systematic book is towards increasing recognition of emotional factors and not the denied of intellectual factors. A case is built to develop competence through self-awareness, self-regulation, communication, motivation and interpersonal skills. It dispels the myth that Emotional Intelligence does not mean merely being nice, giving free rein to feelings, gender bias and a genetically fixed amount of EQ. It rather emphasizes on early childhood training, education, mood management, monitoring, and professional training within the organizations towards emotional monitoring, discipline and harmony. The globalization implies networking and networking has to be positive, supportive and cooperative. The development of the theme through personality aspects, developing and applying Emotional Intelligence in organizations, managing emotions and coping with anger in organizations are apt feathers. In a way the references to the EQ of U.S. Presidents and Indian Prime Ministers are in the realm of human whereas the development of a psychometric test to measure EQ by Dr. N.K. Chadha of University of Delhi, is very significant and useful contribution for organizational research and training.

The book is technically well produced and reasonably priced. For a scholar, trainer, management expert and a layman Emotional Intelligence at work has all the ingredients which will work. As a professional guide the material provided in this volume is an excellent package of theory, skills, strategies and insights for self-development programme, management and administrative workshops and above all to encourage competence enhancement through harvesting of emotions. Dr.Dalip Singh has raised greater expectations by authoring a stimulating book.

(Prof. JITENDRA MOHAN) CHAIRMAN Department of Psychology, Punjab University, Chandigarh, INDIA. Member Executive, International Association of Applied Psychology.