Emotional Intelligence Works: Developing People Smart Strategies (Crisp Fifty-Minute Series) [Paperback]

S. Michael Kravitz (Author), Susan D. Schubert (Author)

Book Description

Publication Date: August 9, 2000

The “People Smart” approach of this book will help you improve relationships in business and social settings, stop wasting time and energy on negative emotions, manage emotions and communicate intelligently, and increase flexibility, enthusiasm, and teamwork. Emotionally “unsmart” people undermine their own happiness and success by wasting time on personality conflicts, complaining, and losing self-control when faced with tense and stressful situations. Learning the techniques to manage your reactions and raise your level of emotional intelligence will result in more positive and constructive relationships, and a more satisfying and productive life.

Product Details

• Paperback: 120 pages
• Publisher: Thomson/ Course Technology; 1st edition (August 9, 2000)
• Language: English
• ISBN-10: 1560525843
• ISBN-13: 978-1560525844
• Product Dimensions: 9.5 x 7.9 x 0.2 inches
• Shipping Weight: 9.6 ounces (View shipping rates and policies)
• Average Customer Review: 4.5 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #390,751 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

14 of 14 people found the following review helpful:

4.0 out of 5 stars Simple workbook for developing E.Q., September 11, 2001

By 

George Zee (www.frzee.org, Hong Kong) - See all my reviews
(REAL NAME)   

This review is from: Emotional Intelligence Works: Developing People Smart Strategies (Crisp Fifty-Minute Series) (Paperback)

This "Crisp Fifty-Minute Book" covers five emotional intelligence skills: self-awareness skills, social skills, optimism, emotional control, and flexibility skills. Part 1 on "Think Smart" strategies covers self-awareness and optimistic thinking. Part 2 on "Be Smart" strategies covers social skills, emotional control and flexibility. These 5 skills are applied to organizations in Part 3 on "Work Smart" strategies.

Many simple self-assessment tools are given. They are actually more specific behavioral descriptions of these 5 skills.
There is a STEP model, classifying people as Stable, Thorough, Emotional or Pusher with each type's strengths and weaknesses, motivations, and communication strategies in dealing with each.

Emotional intelligence is talked about a lot. It helps to get a better understanding of that through more detailed behavioral descriptions and exercises for self-awareness and change, even if they are over-simplified.

2 of 6 people found the following review helpful:

5.0 out of 5 stars Very concise and valuable book., May 30, 2005

By 

Lily Boldin "Canadian Girl" (Vancouver, BC) - See all my reviews

This review is from: Emotional Intelligence Works: Developing People Smart Strategies (Crisp Fifty-Minute Series) (Paperback)

The book has three parts. First two parts are for everyday life and last is for managers and similar professionals. I would give five stars for first two chapters.