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The Employee's Guide to Superior Customer Service [VHS]
 
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The Employee's Guide to Superior Customer Service [VHS]

 VHS Tape
4.0 out of 5 stars  See all reviews (2 customer reviews)

Price: $29.95 & this item ships for FREE with Super Saver Shipping. Details
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Product Details

  • Format: Color, Drama enhanced, Full Screen, NTSC
  • Number of tapes: 1
  • VHS Release Date: October 1, 1995
  • Run Time: 18 minutes
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (2 customer reviews)
  • ASIN: 0967942403
  • Amazon Best Sellers Rank: #342,515 in Movies & TV (See Top 100 in Movies & TV)

Editorial Reviews

Library Journal - 09/97

Superior is superior... Recommended for businesses and libraries serving the business community.

Video Librarian Magazine - 01/96

Using well-edited dramatizations accompanied by voice-over narration, this highly entertaining and informative program packs a lot of information into a brief time span... This program would be helpful to any company wishing to provide some in-house training on customer service to its employees, and would make a strong addition to both public library and school business collections. Highly recommended.

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Customer Reviews

2 Reviews
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3 star:
 (1)
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Average Customer Review
4.0 out of 5 stars (2 customer reviews)
 
 
 
 
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3 of 4 people found the following review helpful:
5.0 out of 5 stars Great for library circulation staff, October 14, 2004
By 
This review is from: The Employee's Guide to Superior Customer Service [VHS] (VHS Tape)
I am a supervisor at an academic law library, and I have used this tape as a supplement to my training of student workers, and I love it! It is brief - only 18 minutes - and affordable! It makes a great addition to teaching your workers what appropriate customer service really is.
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3.0 out of 5 stars customer service video review, September 18, 2008
This review is from: The Employee's Guide to Superior Customer Service [VHS] (VHS Tape)
While video included some good customer service principles and specific examples, it was a bit out dated. Was useful for dicussion with groups.
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