Product Details

• Format: Color, Drama enhanced, Full Screen, NTSC
• Number of tapes: 1
• VHS Release Date: October 1, 1995
• Run Time: 18 minutes
• Average Customer Review: 4.0 out of 5 stars  See all reviews (2 customer reviews)
• ASIN: 0967942403
• Amazon Best Sellers Rank: #342,515 in Movies & TV (See Top 100 in Movies & TV)

Editorial Reviews

Library Journal - 09/97

Superior is superior... Recommended for businesses and libraries serving the business community.

Video Librarian Magazine - 01/96

Using well-edited dramatizations accompanied by voice-over narration, this highly entertaining and informative program packs a lot of information into a brief time span... This program would be helpful to any company wishing to provide some in-house training on customer service to its employees, and would make a strong addition to both public library and school business collections. Highly recommended.

See all Editorial Reviews

Customer Reviews

Most Helpful Customer Reviews

3 of 4 people found the following review helpful:

5.0 out of 5 stars Great for library circulation staff, October 14, 2004

By 

BAMA GIRL (Norfolk, VA) - See all my reviews

This review is from: The Employee's Guide to Superior Customer Service [VHS] (VHS Tape)

I am a supervisor at an academic law library, and I have used this tape as a supplement to my training of student workers, and I love it! It is brief - only 18 minutes - and affordable! It makes a great addition to teaching your workers what appropriate customer service really is.

3.0 out of 5 stars customer service video review, September 18, 2008

By 

F. Cardenas "ferdie" (Texas) - See all my reviews
(REAL NAME)   

This review is from: The Employee's Guide to Superior Customer Service [VHS] (VHS Tape)

While video included some good customer service principles and specific examples, it was a bit out dated. Was useful for dicussion with groups.