Most helpful critical review
27 of 27 people found the following review helpful
Awful Customer Service!!!
on May 1, 2014
Before ordering this product, I strongly suggest you do your research on the product. Unfortunately, I did not. Once receiving the product, my doctor informed me that the ingredients in this product would be a medical disaster for my health. I received documentation explaining why I could not use the product and returned it at MY cost. Fortunately, I read prior comments about the return problems this company had given others, so I placed a return receipt / signature required service on my order. Wow, that was very smart. Once I knew the product had been received and signed for by the customer service supervisor, Ms. Rhonda Jones, I began to call them inquiring about my credit. It litterly took approx. 3 months for them to acknowledge that they indeed received the product EVEN after providing them the tracking information. Unbelievable! Then they take the S & H from your refund, therefore after you paying to return it and them taking $30+ for shipping charges...well you do the math! And the attitude you receive when calling to inquire about your monies are very unprofessional. The countless phone calls, the time you're placed on hold, the amount of money you lose when returning their product....it would be cheaper to just buy a wig!!!