Encouraging the Heart: A Leader's Guide to Rewarding and... and over one million other books are available for Amazon Kindle. Learn more
Qty:1
  • List Price: $18.95
  • Save: $7.20 (38%)
FREE Shipping on orders over $35.
In Stock.
Ships from and sold by Amazon.com.
Gift-wrap available.
FREE Shipping on orders over $35.
Condition: Used: Good
Comment: This item is gently used in good or better condition. If it is a textbook it may not have supplements. It may have some moderate wear and possibly include previous ownerâ€TMs name, some markings and/or is a former library book. We ship within 1 business day and offer no hassle returns. Big Hearted Books shares its profits with schools, churches and non-profit groups throughout New England. Thank you for your support!
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others Paperback – January 21, 2003


See all 5 formats and editions Hide other formats and editions
Amazon Price New from Used from
Kindle
"Please retry"
Paperback
"Please retry"
$11.75
$4.73 $0.01
Unknown Binding
"Please retry"
Best%20Books%20of%202014


Frequently Bought Together

Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others + The Encouraging the Heart Workbook + The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations
Price for all three: $45.36

Buy the selected items together
NO_CONTENT_IN_FEATURE

Hero Quick Promo
Year-End Kindle Daily Deals
Load your library with great books for $2.99 or less each, today only. Learn more

Product Details

  • Paperback: 224 pages
  • Publisher: Jossey-Bass; 1 edition (January 21, 2003)
  • Language: English
  • ISBN-10: 0787964638
  • ISBN-13: 978-0787964634
  • Product Dimensions: 5.5 x 0.7 x 8.3 inches
  • Shipping Weight: 8.8 ounces (View shipping rates and policies)
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (32 customer reviews)
  • Amazon Best Sellers Rank: #167,065 in Books (See Top 100 in Books)

Editorial Reviews

Amazon.com Review

Leadership authorities James M. Kouzes and Barry Z. Posner say employees perform best when their contributions are genuinely appreciated. Unfortunately, the two contend, most executives have not mastered the decidedly soft-management skill of "encouragement" that fosters such behavior. In Encouraging the Heart, they examine how this type of compassionate supervision is becoming a critical part of successful management today, and through example and suggestion they describe how readers can establish the process in their own businesses.
This is not a book about glad-handing and backslapping, gold stars, and payoffs. It's about the importance of linking rewards and appreciation to standards of excellence. It's about why encouragement is absolutely essential to sustaining people's commitment to organizations and outcomes. It's about the hard work it takes to get extraordinary things done in organizations, and it's about ways to enhance your own ability in--and comfort with--recognizing and celebrating the achievements of others.
The book's opening section introduces their concept of the caring leader; the second outlines their "seven essential principles" for encouraging workers; the third explains how the process can be personalized and describes 150 additional suggestions for implementing it. --Howard Rothman --This text refers to an out of print or unavailable edition of this title.

Review

"Beyond the terrific stories and examples, Encouraging the Heart is a wonderful tool for creating a workforce that cares. In today's economy of job-hopping and nanosecond loyalty, can anything be more valuable?" (Patrick Lencioni, author, The Five Temptations of a CEO, and president, The Table Group)

"Kouzes and Posner have done it again. Encouraging the Heart is an insightful, easy-to-read book that shows modern leaders how to foster pride, courage, hope, ownership, and achievement. It's a wonderful mix of research findings and practical observations drawn from the authors' extensive experience with leaders." (William C. Byham, Ph.D., president and CEO, Development Dimensions International) --This text refers to an out of print or unavailable edition of this title.

More About the Authors

Discover books, learn about writers, read author blogs, and more.

Customer Reviews

Encouraging the Heart is more than a set of skills.
Pamela.Brill@Dartmouth.edu
Thus, passionately believing in people and expecting the best of them is another prerequisite to encouraging the heart.
Turgay BUGDACIGIL
Great book - well organized and written - theory backed up by research with very practical advice.
Richard Barney

Most Helpful Customer Reviews

34 of 36 people found the following review helpful By Turgay BUGDACIGIL on November 14, 2000
Format: Hardcover
"We're living in a time that holds great promise. New developments in pharmaceuticals and biotechnology promise that some of the deadliest and most disabling diseases may be cured or at least better managed. New information technologies promise not only to connect us globally and to create whole new forms of commerce but also to foster peace and expand the reaches of our educational systems. Fledgling democratic movements promise to free people from centuries of tyranny and fear. But what is a promise without hope-hope that these promises will be kept? Bold leadership is required if we are to keep these hopes alive...Encouraging the Heart is ultimately about keeping hope alive. Leaders keep hope alive when they set high standards and genuinely express optimism about an individual's capacity to achieve them. They keep hope alive when they give feedback and publicly recognize a job well done. They keep hope alive when they give their constituents the internal support that all human beings need to feel that they and their work are important and have meaning. They keep hope alive when they train and coach people to exceed their current capacities. Most important, leaders keep hope alive when they set an example. There really is nothing more encouraging than to see our leaders practice what they preach" (from the Introduction).
In this context, James M. Kouzes and Barry Z. Posner identify seven essentials to encouraging the heart. According to Kouzes and Posner, when leaders do their best to encourage the heart, they:
1. Set clear standards- The first prerequisite for encouraging the heart is to set clear standards (goals and values or principles). To be successful in encouraging the heart, it's absolutely critical that everyone cherish a common set of standards.
Read more ›
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
19 of 19 people found the following review helpful By Robert Morris HALL OF FAMETOP 100 REVIEWERVINE VOICE on March 1, 2002
Format: Hardcover
Those who have already read Kouzes and Posner's The Leadership Challenge will immediately realize that this volume provides a deeper examination of the concepts introduced in Part Six ("Encouraging the Heart") of the previously published work. After introducing and then discussing five "leadership practices common to successful leaders" and ten "behavioral commitments" among those leaders studied iwhile preparing to write The Leadership Challenge, Kouzes and Posner focus on recognizing contributions (i.e. linking rewards with performance) and celebrating accomplishments (i.e. valuing the victories) in Part Six. In this volume, these two "leadership commitments" receive their full attention. The material is carefully organized within 12 chapters which range from "The Heart of Leadership" to "150 Ways to Encourage the Heart." Why did they write this book? There are four reasons.
Practicality: "We wanted to offer a set of principles, practices, and examples that would provide leaders with a repeatable process -- a set of essential actions --they could apply in their own settings."
Principle: "In this book, we not only demonstrate that encouraging the heart is not soft; we show how powerful a force it is in achieving high standards and stretch goals."
Curiosity: "We've been intrigued for some time by this finding that] "female constituents do not report that their leaders encourage the heart any more than do male constituents, regardless of the gender of their leader] and we wanted to explore the practice in depth to see if we could understand more about these differences."
Finally, "...because we wanted to add our voices to the discussion of soul and spirit in the workplace.
Read more ›
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
17 of 17 people found the following review helpful By Lucy Gill, Management Consultant on November 8, 1999
Format: Hardcover
Other books on leadership only tip their hats to the notion of motivating people. "Encouraging The Heart" actually shows you how to do it successfully. This book fleshes out, with stories and examples, the specific ways to let people know that they are truly appreciated and valued.
Some employees quit just to find a better paying job, but it's usually the lack of rewards and appreciation that start employees looking around in the first place. Rewarding and recognizing others is essential to keeping good employees-and Kouzes and Posner show you how to do it. While some leaders are naturals at touching people's hearts, most of us have a lot of learn. This important book is a great guide.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
15 of 15 people found the following review helpful By A Customer on February 8, 2000
Format: Hardcover
This wonderful book touches a much-neglected and much-needed segment of management today .... the business case for managers to also be human beings and recognize the humanity of their coworkers and subordinates and themselves when managing.
I am a human resources manager at a utility company. We have many engineers and managers who are familiar and attracted to harder mangement concepts of process, rules, and equations, but are sometimes confounded as to why, with people, 1 + 1 consistently = 3. This book takes a big step toward answering that question with research, examples and tips to try. It shows that managing without recognition and encouragement is like running an engine without oiling it --possible - if not totally enjoyable - in the short-term, but with very negative long term consequences.
For those who like this book, I also recommend James A Autrey's "Love and Profit: Art of Caring Leadership." (available on amazon.com) or the videotape of Mr Autrey's presentation of that material. We changed our company personnel policies to reflect these management concepts and it helped with a culture shift we are working on at the company.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

Most Recent Customer Reviews


What Other Items Do Customers Buy After Viewing This Item?