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Encyclopedia of Positive Questions Volume I : Using Appreciative Inquiry to Bring Out the Best in Your Organization Paperback – October 1, 2001
Based on seven years of reporting from over a dozen countries, writer Tom Wainwright takes you on an extraordinary journey into the business of being a drug lord. Learn more.
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More About the Author
She is a coauthor or coeditor of fifteen books and dozens of articles, and chapters including The Power of Appreciative Inquiry (with Amanda Trosten-Bloom), The Appreciative Inquiry Handbook (with David Cooperrider and Jackie Stavros), The Appreciative Inquiry Summit and her newest Appreciative Leadership: Focus on What Works to Drive Winning Performance and Build a Thriving Organization. Diana is the 2004 recipient of the OD Network's Larry Porter Award for contribution to the field of OD through writing.
Diana's work is large scale and high engagement, focusing on culture change, strategic planning, merger integration, union-management partners and service excellence. Included among her clients are British Airways, CapGemini, Verizon, Glaxo Smithkline, PECO, NY Power Authority, Canadian School of Public Service, Merck, the Sisters of Good Shepherd and the University of Virginia Health System. Diana is a founding consultant and ongoing advisor to the United Religions Initiative, a global interfaith organization that now exists in over 450 locations worldwide.
Diana lives in Chapel Hill, North Carolina and can be reached at firstname.lastname@example.org.
Top Customer Reviews
This "encyclopedia" lists sample questions, usually three per topic, on a variety of issues that are arranged alphabetically (like an encyclopedia). I have two problems. One is that the topics might have better been grouped, e.g., those dealing with Mission and Vision, those dealing with Marketing (customers, products, quality), and so on. The other problem I have is that the questions after a while all sound somewhat similar. This would have been a more useful book, I think, if more space had been devoted to how to frame and ask questions. That particular chapter is rather brief but helpful.
Unfortunately the last 70 pages (of a 150-page book) could have been almost entirely eliminated. A chapter gives a template for a sample interview. It then makes it concrete by simply adding the phrase "the Human Resources Department at XYZ company" in the "Company Name" space of the template. There then follow four copies of the same blank template for the reader's use. Why four copies I don't know, unless the reader doesn't have a computer or copy machine. Is one supposed to cut out each copy for use? One simple chapter explaining the template would have been fine. The "sample interview" was a total waste, as were the four copies of the same template presented earlier.Read more ›
Whenever possible, I always move towards engaging members of the community or team or organization with which I'm working in the co-writing of the appreciative protocol. Such a co-constructionist approach invariably leads to more vibrant language, terms and phrases that are part of the culture yet expand it - and generally a better set of questions than anything I produce on my own. (and of course such a process also builds internal capability!)
But sometimes my best efforts to enage the client system come to no avail and so I find myself sitting in my hotel room in front of my laptop, facing a blank page. It is at those moments that this book really shines for me. The questions listed here serve as a stimulant, a point of departure and as a surrogate for a co-creator(s).
If you understand Appreciative Inquiry, and if you have learned the skills of question development, then this book is a gem for those times when no one else is around. !