Customer Reviews

The End of Lawyers?: Rethinking the Nature of Legal Services

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This book is addictive! Susskind has done it again with an extremely engaging blend of advice; his fourth innovative book since Expert Systems in Law first appeared back in 1987.

The End of Lawyers? Susskind tells us that the question mark in the title should hint that he is not out to bury lawyers but to investigate the future of the profession. And investigate he does. We are treated to eight chapters rife with observations, predictions, useful anecdotes, marvelously detailed case studies, and presented with the kind of insight that only an IT expert with Susskind's decades of experience could execute.

The eight chapters include:
1. Introduction - the Beginning of the End?
2. The Path to Commoditization
3. Trends in Technology
4. Disruptive Legal Technologies
5. The Future for In-house Lawyers
6. Resolving and Avoiding Disputes
7. Access to Law and to Justice
8. Conclusion - the Future of Lawyers.

This book points to a possible future in which conventional legal services will be much less prominent and explores how commoditization and IT will shape twenty-first century legal services. One of my favorite topics is the obviously disruptive force of websites now in play from which anyone may obtain legal guidance and advice. Susskind provides a masterful description of the evolution of disruptive technologies, the path to commoditization of legal services, and provides concrete advice - three keys to success when it comes to making money from online services.

And should you think that this is of importance only to those lawyers who populate big law, you would be dead wrong. Susskind provides numerous examples of solo practitioner and small firm innovations. In fact, I believe anyone working in a professional service firm could find useful examples of what could be accomplished in their own profession, throughout this book.

For me, this book was like getting a pep talk from your favorite coach.

Please note the question mark in the title.

Susskind, a British information-technology consultant and futurist, is not necessarily predicting the end of the legal profession in this thought-provoking but overly long and convoluted book. He is predicting that within a couple of decades, lawyering will have changed in ways that the typical law firm partner of 2009 can hardly envision.

The engine of change, as far as Susskind is concerned, is the Internet and information technology in general. Susskind points to 10 "disruptive technologies" - among them ideas as prosaic as automated document assembly and as visionary as the provision of legal advice through open-source technology - that will alter the face of the profession.

"Information technology is now part of the universe of lawyers," Susskind writes. "It is not a parallel universe. Disruptive legal technologies are too important to be left to technologists ... they are applications of technology that challenge the old ways and, in so doing, bring great cost savings and new imaginative ways of managing risk."

Susskind believes, for example, that except for the most customized, top-of-the-line engagements, legal work done by top firms in the United States and the United Kingdom will soon be largely standardized through the use of intelligent document assembly programs, the deployment of more paralegals and nonlawyers, and other innovations. Even high-end corporate work, he says, can benefit from standardization. The result will be lower costs to clients, a broader availability of legal services to the public, and possibly the end of the big law firm as we know it today.

Susskind is quite aware of the cutting edge of legal marketing. One of his "disruptive" techniques is "the electronic legal marketplace," which he sees as including online ratings of individual lawyers, online auctions, bulk purchasing, and readily available price comparisons. He foresees the multi-sourcing of legal services, increased confidence by clients that they are getting the best value for their money, greater choice, and of course lower costs.

The book can be slow going (Susskind has not learned how to write in short paragraphs), it can be repetitious, and Susskind's examples are taken almost entirely from British life, law, and experience and will be quite foreign to the American reader. For example, Her Majesty's Stationery Office, a government agency that Susskind regards as a key player in the legal Internet, sounds merely quaint to American ears.
Regardless, anyone who wishes to understand where the profession has been and where it is going should read this book.

In The End of Lawyers? Susskind explores and extrapolates trends in information technology and attempts to visualize and present how these trends may affect lawyers. After all, lawyers at a basic level sell access to information, and computers hugely change how information is accessed and distributed/sold.

The title, with its inclusion of "end" is meant to be provocative. Lawyers tend to be somewhat mired in the past and resistant to change. I'm a lawyer, and there is resistance to changes in the way legal services are prepared and sold. There is a view that legal services are somehow different and special.

The first four chapters (The Beginning of the End?, The Path to Commoditization, Trends in Technology, and Disruptive Legal Technologies) lay out how information technology has affected other fields which were similarly resistant to change, and how provision of legal services has already changed in responce to new developments in computers. Susskind breaks down different aspects of legal services and discusses potential for changes in the way these are provided. For example, rote drafting is easy to picture as being done by computers. Even in a system where the lawyer physically types out each standard contract or pleading, that lawyer is probably using a form book and a form book translates directly into a cut and paste computerized form. However, even complicated anaylsis can be done differently. For example, medical diagnosis by computer can be done by having the patient answer yes or no to a series of questions. This works well even for complex conditions. Susskind discusses a program designed to do the same in commodities law and the reaction of an expert in the field (the computer program did as well as he and sometimes better, which surprised him but not that much).

The next four chapters (The Future for In-house Lawyers, Resolving and Avoiding Disputes, Access to Law and to Justice, The Future of Lawyers) look indepth at different roles lawyers play and for each role try to extrapolate changes that might occur in that role. The entire book is laced with examples, and footnotes are likely to point to websites or firms which already provide the types of service which Susskind thinks we will see more of. These chapters moreso. This isn't all theoretical. I particularly liked the discussion of court systems and the ways some of them have automated different aspects of the court in order to deal with heavy case loads. Some many examples discussed here, like electronic filing and docket searches are newer changes which now feel normal. I spent my last semester in law school clerking part time at an administrative court in which judges are located a 6 hour drive from the district in which their cases are tried. This is accomplished through telephonic and video hearings. That's a huge change that came in within the last 10 years, but now it's normal. I think the extent to which the clerks of courts have adapted to new technologies and the extent to which they haven't is more obvious to lawyers in the field, since this is a system which eventually gets interacted with by everyone but is removed from most lawyers' daily lives.

I highly recommend this book to people in the legal field or knowledge management. It is well worth hunting down or ordering a copy. This was a fascinating, and because of that quick, read. The examples provide a good resource for where we've been, and the predictions are well thought and and provocative glimpses of where we might go.

The experience base underlying my comments are as a recovering attorney who has served as a practice development consultant to law firms around the United States. These comments are primarily directed to those who are invested in, depending on your point of view, the legal industry or profession.

First the good news. Before reading Susskind's work, you'll need three packs of sticky notes in different colors. Use one color to mark the things that you already agree with, another for the things you disagree with and the third - the big pack - for the new ideas you hadn't considered before. Since tradition is only helpful to the extent the future will be like the past, it is not so much in his specific predictions that Susskind's work benefits the legal community as much as the fact that he makes the velocity of change undeniable.

The metaphorical image of lawyers Susskind paints is a bunch of guys in `bespoke' suites, standing on a beach toward which a huge wave is approaching, arguing with each other who will bear legal liability for the tsunami. Those who value the profession and their role in it will heed the warning and move to the high ground. These will be those who recognize that the legal profession is the servant of society - not the repository of its order or wisdom.

In `minding the gap' between consultant speak and difference between theory and practice, the footnotes alone - most of which are web sites exemplifying what he's discussing, are worth the price of the book. The author would have earned more money from this work if he had simply asked the readers to send him a dollar every time they looked followed up on a footnote and said to themselves `now I see what he's talking about'.

The bad news is that the author's experience clearly focuses this book on the net sum of his professional experience, which, apparently, is serving the largest `white shoe' firms in Great Britain. Since, using economic terminology, the law is a `lagging phenomena' - this exacerbates the differences in `legal culture' between us. The significance of this is inversely proportional to the `listening skills' of the reader. To the extent that most lawyers spend the time they're not talking thinking up what they're going to say next - this is a problem.

Overall, the book gets a thumbs up. The author does American lawyers the favor of not only saying that changes are coming but outlines some specifics as to what those changes might be. Getting to higher ground in time is up to each individual and firm.

While geared towards Big Law, this book is a good way to prepare yourself now for how the legal profession is in the process of changing. This book talks about the UK market where changes there have allowed new law firm collaborations to emerge, but the discussion is relevant everywhere because the technology already exists and is continuously being adapted to different legal service models throughout the world. It doesn't have to be as scary as the title implies but it is definitely a wake up call for those who think the Legal Profession is immune to change and that the status quo business as usual mindset will prevail.

Iconoclastic British lawyer Richard Susskind looks squarely at his profession and reports on its gross inefficiencies, outrageous fees and absurd structures. For Susskind's honesty, senior members of the prestigious Law Society of England and Wales have suggested that he not be permitted to speak in public. This would be a notable loss. Susskind's voice is witty and engaging, and his message is important. As an author, he does not offer a grand unified theory on what lawyering will look like in the years to come. Instead, writing with panache, he presents a "buffet of likely options for the future," including trends in the US as well as the UK. Susskind's drollness makes his book a delight to read. For example, he claims that most lawyers now accept his views on future trends for legal practice, having moved through these four stages: 1) "This is worthless nonsense"; 2) "This is an interesting, but perverse, point of view"; 3) "This is true, but quite unimportant"; and 4) "I always said so" - in accord with biologist J.B.S. Haldane's "four stages of acceptance." getAbstract suggests that law students, attorneys and the executives who pay them will benefit from reading Susskind's entertaining, thought-provoking book.

A provocative title which amounts to a call to arms or more accurately a call to reflect and learn from what is changing and challenging everyone else's business model. If you have read his earlier offerings the themes are familiar but more compelling. The promise/threats/opportunities presented by ICT are now capable of presenting a much more fundamental threat to the way we practice and the underlying assumptions upon which the legal 'business model' is built. Equally clearly the threat ICT represents presents just as much of an opportunity if the incumbents are prepared to embrace them and understand the other changes transforming the market for legal services.
I suggest reading this in conjunction with Christensen's 'The Innovator's Solution' Harvard Business School Press in order to appreciate how such threats have and can be utilised to advantage.

Richard Susskind is an established author of books about technology and the legal profession. This book is very well-written by someone who has reduced the complexities of technology down to management principles and concepts. However, rather than making bold predictions about where the nature of legal services is heading, the bulk of this book revisits the historical impact of internet, e-mail, client relationship management ("CRM") on the legal profession and then, half-heartedly, provides a few examples of current trends, while hedging that these trends may or may not fizzle-out. Nevertheless, this approach makes perfect sense when you reflect on his historical analysis. Thus far, the investment in the nexus between technology and legal services has been trial and error; some concepts have worked and others were expensive misallocations of resources.

Take-away points:

* The paperless office is coming, but enthusiasts similar to Susskind have been saying that for years. How much printing did you do last week?
* Client relationship management ("CRM") software is essential for nearly everyone practicing law, whether local or cloud-based.
* Similar to the way many of us now use TurboTax Online, increasingly, motivated individuals will be able to exercise legal self-help using internet resources (e.g. [...], [...], and even [...]). However, don't expect all potential clients to be so motivated. People will still need lawyers.

In conclusion, if you are a young associate or law-student techie that is trying to figure out what to expect from the next ten years of practice, this is a must-read. It will quickly bring you up to speed as to what the decision-makers in many firms have been dealing with over the last few decades and why they will not be so eager as this generation to hand over their lives and their firms to Clio, RocketMatter, Google, and Facebook.

More information at: [...]

There is a distinct difference in the legal Market between in Europe and the United States. Unlike Europe the old guard is still in control. The prohibition on the corporate practice law discourages long term investment by law firms or corporations. Gradually activities like tax advise, employment advise are being done by non-lawyer or lawyers working for corporations but the specter of the unauthorized practice of law prevents any real innovation in the market place. Second, premium work still has a place -- bet the business litigation -- is not something people will gamble on a cheaper more efficient alternative.

This book just makes sense. Any new lawyer or graduating law student should read this book to know what to look for in a firm. Firms that are resistant to the emerging trends in the legal profession might be a bad choice in this time of cut backs and layoffs.