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Most Helpful Customer Reviews
25 of 26 people found the following review helpful:
1.0 out of 5 stars
Keep looking - you get what you pay for,
By Goldengate "Goldengate" (San Francisco, where else?) - See all my reviews (VINE VOICE) (TOP 500 REVIEWER)
Amazon Verified Purchase(What's this?)
This review is from: Endless Summer Model GWU9209SP Stainless Steel Deluxe Residential Outdoor Heater (Lawn & Patio)
Very disappointing.... 3 hours to assemble... and even with a plumber friend had a hard time getting the LP gas connections safely connected. Overall this unit seems a bit cheap and flimsy -- wouldn't buy this again if I had the chance to do it over. Keep looking - there's got to be a better unit on the market!
update: March 2008: It's now been a year since we bought this and every time we turn it on I feel a little guilty about this review. Yes, assembly was a pain, but once we got it together, it's worked flawlessly since and puts out great heat. Amazon won't let me upgrade this to 3 or 4 stars, but I did want to add that this has been a good unit.
3 of 3 people found the following review helpful:
4.0 out of 5 stars
Sturdy attractive unit,
By Bruce Marton (Austin TX) - See all my reviews
This review is from: Endless Summer Model GWU9209SP Stainless Steel Deluxe Residential Outdoor Heater (Lawn & Patio)
Overall good product. The assembly is fairly easy but will take a couple of hours. The one difficult part is connecting the gas line nozzle tip to the heating element portion (the "engine"). It does not want to click easily. You will need a strong person and a helper. Use a little 3-in-1 oil to make the job easier, twist gently, and don't give up. After that it works fine.
I have had other patio heaters at this price point and this is one of the better ones.
2 of 2 people found the following review helpful:
2.0 out of 5 stars
Typical Chinese Quality,
Amazon Verified Purchase(What's this?)
This review is from: Endless Summer Model GWU9209SP Stainless Steel Deluxe Residential Outdoor Heater (Lawn & Patio)
After reading mixed reviews, I took a leap of faith on this patio heater. Unfortunately, that leap fell a bit short. Upon receiving the heater, I noticed that the box was double-taped. This usually indicates either a) the manufacturer is taking an extra step to ensure secure packaging; or b) the product was opened, re-taped, and returned. There were no other shipping labels or evidence of label removal, so I assumed it was double-taped from the factory.
I opened the box and removed all of the pieces; when I got to the bottom I realized that all of the assembly hardware was strewn about, but the package the hardware was supposed to be in was there (albeit empty) along with the instructions. It appeared as though everything was present. Hoping for the best, I began assembly and soon realized what I was up against. The instructions are horrible and could easily be re-written, as several of the individual steps are actually multiple procedures that must be done sequentially (you'll figure it out as you go, make sure your ratchet set is reversible). These steps are demonstrated by archaic line drawings that have no orienting details whatsoever, and I estimate a good half hour of my two-hour assembly was wasted due to this oversight. In hindsight, one could probably complete the entire assembly of this product in 30-45 minutes with accurate instructions. After a lot of head-scratching, I finally reached the last few steps, which involve assembling the dome at the top. This was when the Chinese engineering really came to light. Nothing lined up, nothing fit, and I almost sent this flimsy piece of trash Frisbee-like into the recycling bin. Some of the hardware for the dome assembly is supposed to be pre-attached, and at this point I realized that a few of the screws required for assembly were missing. After a trip to the hardware store, a bit of drilling, a bit of bending, a lot of twisting, and the creation of a few new curse words, I was finally able to complete this fine modern marvel. I am still unsure if this was a returned item or not, but unless you have a lot of patience, are moderately handy, and enjoy a challenge created by a complete dearth of quality control and engineering, I suggest looking at another heater. On a positive note, it does work reasonably well when it lights (often requires the use of a lighter to get the pilot going). We'll see how long it lasts, but I would happily spend double the price for a quality unit with respectable fit and finish.
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