This timely book, sponsored by the International Institute of Administrative Sciences, brings together leading authorities from the United States and around the world to address the most critical issues facing the public sector today--how to reorganize, reengineer, revitalize, modernize, and innovate in government and how to adapt to an ever-changing global political environment. In fifteen thoughtful chapters written especially for this book, respected scholars in the field of public administration discuss the challenges to productivity posed by the immediate and distant changes in our economic, political, and administrative environment.
The authors examine the issues that shape the image of agencies for those working inside, as well as those working outside, looking at how organizations can overcome damaging public perceptions of incompetence and slow-moving bureaucracy and how they can face the challenge of the inevitable bureaucratic red tape.
The book also addresses an array of public management approaches such as total quality management, reengineering, and more. Contributors discuss, for instance, how executives can use new information technology to improve public services, enhance agency producivity, and evaluate the benefits and challenges of using volunteers.
The authors look at how strategic planning can help public agencies to develop a shared vision around mission, goals, resources, power, and
