About the Author
JenniferLynn Dean is President and founder of Dean's Professional Services, Inc., anaward-winning medical staffing, consulting and leadership developmentfirm. Jennifer graduated from the University of Houston with bachelor degree in Political Science and minor in Sociology. She began her career in the medical arena 15years ago. In 1993 Jennifer started herown medical company, specializing in medical staffing, staff development, andconsulting.Theexperience Jennifer has gained as a business owner in the medical industry hasled to her strong desire to share her knowledge with others through publicspeaking and writing. A highlysought-after speaker, Jennifer speaks many times a year to various medicalassociations, physician's offices, educational centers, corporations andchurches. Subjects she specializes inbut are not limited to, are Healthcare Management, Customer Service, andMotivational Techniques, all customized to fit your needs.Jenniferhas also written articles on medical issues for the Houston Chronicle and amultitude of medical magazines. She is amember of Houston Society of Healthcare Human Resources Administration, whereshe serves on the board. In 1998 she wasa finalist for the Pinnacle Awards and in 1999 and 2000, a finalist for theErnst and Young's Entrepreneur of the Year Awards.Whenspeaking Jennifer shares what seems like a lifetime of insights, inspirationsand aphorisms that will tickle your funny bone and challenge you to seecustomer service, internal and external, in a new light.Jenniferlives in Katy, Texas with her husband Mike, and three kids Tiffany,Shannon, and Aundre.