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Epic View 550 Treadmill

by Epic

Available from these sellers.
  • Horse Power Rating : 3.25 CHP Odyssey II™ Drive--
  • Space Saver: Drop shock and self-locking latch--
  • Shock Absorption: Comfort Stride™ Cushioning--This cushioning runs the full length of the your running surface for maximum comfort while reducing impact on your joints.
  • Heart Rate Monitor: EKG Grip Pulse --An easy and convenient way to measure your heart rate by just placing your hands on the crossbar to get an accurate heart rate readout.
  • Model Number: 550
2 used from $950.00
Premium installation services are available for this treadmill. The Treadmill Doctor offers premium installation services, including full assembly of your new treadmill, basic tutorials, and scheduled installation appointments. Service is available nationwide except for Alaska, US Protectorates, & Puerto Rico. Learn More.


Product Description

Fit in a great workout at home with the Epic® View 550 treadmill. Features include a 60" x 20" belt, a powerful 3.25 CHP Odyssey II drive motor, speeds from 0-12 M.P.H, and up to a 12% incline. You can pump up your heart rate while listening to your favorite music on the iPod®-compatible Intermix Acoustics sound system, or watch your best-loved shows on the 7" flat screen television.

Product Details

  • Product Dimensions: 78 x 40 x 19 inches ; 300 pounds
  • Shipping Weight: 300 pounds
  • ASIN: B002S2Y716
  • Average Customer Review: 2.2 out of 5 stars  See all reviews (18 customer reviews)
  • Amazon Best Sellers Rank: #1,189,211 in Sports & Outdoors (See Top 100 in Sports & Outdoors)
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Customer Questions & Answers

Customer Reviews

2.2 out of 5 stars
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See all 18 customer reviews
Followed instructions to fix found in manual- no success.
EPIC FAILURE
They sent me a new console which came about 10 days later and a tech which came a week after that.
Ali.E
The customer service for this company is the worst I've ever experienced.
Jay Edenborg

Most Helpful Customer Reviews

20 of 23 people found the following review helpful By Ed Spyhill on January 25, 2010
I have used this treadmill for about 2 months. I have had no major problems yet but I'm starting to hear belt and roller squeaks. But my real concern is there is no way to contact anyone at Epic for customer service or to even ask a simple question about the treadmill or the preset routines. Everytime I call for customer service I get to a message that says calls are heavy and then I'm disconnected. I've sent 2 emails but it took 2 to 3 weeks to get a response and the response did not answer my questions.

The TV screen will not display my workout output.

The has only 3 preset exercise routines and there is no way to set up custom routines over 3 minutes. None of the preset routines are documented. Documentation is one of the worst I've seen.

I'm sure that when I have a mechanical problem I might as well toss this treadmill into the trash. I would avoid this and all Epic treadmills.

Also be aware that EVERY TIME you contact customer service by phone or email you MUST have your model name, model number, serial number, where purchased, date of purchase, purchase price, complete address and phone number. They do not have experienced technical people that you can talk to.

Although the Epic web page states the View 550 treadmill has "ComfortStride(tm) Impact Reducing Cushioning", it has no cushioning or shock absorption. The customer service person did not know about the ComfortStride statement on the Epic web site.

Customer service just disconnected me again. Avoid Epic Treadmills and any exercise equipment manufactured by Icon Fitness.
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13 of 14 people found the following review helpful By Ace-Reviewer"Tom" on May 26, 2010
I bought this treadmill 3 months ago. It was a problem out of the box. The electronics are shot and waited a month for the parts. Technician installed and it worked for an hour...the unit's speed controls, and on/off randomly work, which make the treadmill impossible to use. They get one more shot at repairing, then it gets returned. I will update this posting after the Tech comes back out, but I am not impressed so far.....

6-15-2011 update: It turns out, shortly after I wrote the above review, the tech discovered a broken wire. Also, around that time the TV stopped working and had to be replaced. I have used the treadmill for about a year at this point with no further problems...but the unit was practically rebuilt in my home. I run about 15 to 20 miles a week at 6 to 8 mph and it's comfortable and quiet now that it actually works.

I still would not recommend this unit because of all the trouble I had. If they improve the build quality, I would recommend.
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17 of 20 people found the following review helpful By EPIC FAILURE on September 13, 2010
**ATTENTION. --MUST READ!-- DO NOT BUY! DO NOT BUY! DO NOT BUY!**

In July '10, I purchased an EPIC View 550 Treadmill. Within 3 weeks the product demonstrated slipping and gripping problems with the tread. Followed instructions to fix found in manual- no success. I called EPIC and was holding for over an hour!! It took an additional two weeks, 3 repair visits, 2 new parts (one was back-ordered...hhmmm?) and what felt like hundreds of individual calls to EPIC's customer service department before I THOUGHT it was operational again. Within 20 minutes of my workout, the same problem of gripping and slipping began. VERY VERY UNSAFE when running at a good pace I might add. I called EPIC again, put in the service request and asked to have a supervisor call me. I'm thinking I have a lemon and I need reassurances. I was told the supervisor would call me the same day, as well as the repair company. IT TOOK A WEEK TO HEAR FROM A SUPERVISOR AND 4-5 DAYS TO HEAR FROM THE REPAIR COMPANY. The supervisor refused to give full name for my records, citing security reasons.

BUYER BEWARE "CUSTOMER CARE" IS OF ZERO CONCERN TO EPIC AND ICON FITNESS. I don't know if its laziness, unprofessionalism, or sear incompetency, but pray you don't have to deal with these people.
It is September '10, and I still have a $1,400, 500 pound paper weight in the basement, STILL UNDER THE MANUFACTURE'S WARRANTY!!
If you unfortunately have to call, this number gets you to a representative faster.
1-888-825-2588. EPIC FAILURE!!!!!!
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6 of 6 people found the following review helpful By Jay Edenborg on January 3, 2013
The customer service for this company is the worst I've ever experienced. It takes an hour minimum to connect to a live person. They lie and do not honor their warranties. Shame on this company.
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3 of 3 people found the following review helpful By Ali.E on July 18, 2013
This is the absolute worst purchase I have made in my entire life.

In the first month after purchasing this awful machine, the console crashed while trying to update the firmware and would not come back up. After weeks of trying to get it to work myself, I finally called the manufacturer's warranty service company ICON SERVICE (which always takes an hour or more because they give you the runaround as they pretend to know how treadmills work). They sent me a new console which came about 10 days later and a tech which came a week after that. He replaced the console and we were up and running... just not at a consistent speed. That's right, this treadmill's motor will not stay at any given speed, at least that's the case for the one I ended up with. I'll be walking fast with speed set to 4.0 and suddenly it will slow down for about a minute to what feels like a 1.0, although the console still reads 4.0. Then it will speed up again and go way past 4.0 to the point where I have to go into a full run to keep up. All the while, the console still reads 4.0. And when I set it to 6.0 because I want to run, sometimes it slows down to a walking pace but worse, it will often speed up to a pace where I can barely keep up, which is just dangerous. The only way I have been able to workout on this thing is to ride the speed levels the entire time which is no way to workout.

But here's the bigger problem: In 8 months, the service company, ICON SERVICE, has replaced the console, the controller, the motor, the controller again, added an electricity filter, and adjusted the belt and this speed fluctuation problem has remained. Now they are saying that a little lube on the belt and a new "reed switch" should do the trick. For some odd reason, I don't believe them.
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