Epic View 550 Treadmill
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- Assembly of 1 treadmill per product instructions
- Please allow an assembly window of 4 hours
- Moving treadmill to a new room is not included
- Pro will contact you within 1 business day to schedule
- Kick back and only pay when the job is done
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- Horse Power Rating : 3.25 CHP Odyssey II Drive--
- Space Saver: Drop shock and self-locking latch--
- Shock Absorption: Comfort Stride Cushioning--This cushioning runs the full length of the your running surface for maximum comfort while reducing impact on your joints.
- Heart Rate Monitor: EKG Grip Pulse --An easy and convenient way to measure your heart rate by just placing your hands on the crossbar to get an accurate heart rate readout.
- Model Number: 550
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Top Customer Reviews
The TV screen will not display my workout output.
The has only 3 preset exercise routines and there is no way to set up custom routines over 3 minutes. None of the preset routines are documented. Documentation is one of the worst I've seen.
I'm sure that when I have a mechanical problem I might as well toss this treadmill into the trash. I would avoid this and all Epic treadmills.
Also be aware that EVERY TIME you contact customer service by phone or email you MUST have your model name, model number, serial number, where purchased, date of purchase, purchase price, complete address and phone number. They do not have experienced technical people that you can talk to.
Although the Epic web page states the View 550 treadmill has "ComfortStride(tm) Impact Reducing Cushioning", it has no cushioning or shock absorption. The customer service person did not know about the ComfortStride statement on the Epic web site.
Customer service just disconnected me again. Avoid Epic Treadmills and any exercise equipment manufactured by Icon Fitness.
6-15-2011 update: It turns out, shortly after I wrote the above review, the tech discovered a broken wire. Also, around that time the TV stopped working and had to be replaced. I have used the treadmill for about a year at this point with no further problems...but the unit was practically rebuilt in my home. I run about 15 to 20 miles a week at 6 to 8 mph and it's comfortable and quiet now that it actually works.
I still would not recommend this unit because of all the trouble I had. If they improve the build quality, I would recommend.
In July '10, I purchased an EPIC View 550 Treadmill. Within 3 weeks the product demonstrated slipping and gripping problems with the tread. Followed instructions to fix found in manual- no success. I called EPIC and was holding for over an hour!! It took an additional two weeks, 3 repair visits, 2 new parts (one was back-ordered...hhmmm?) and what felt like hundreds of individual calls to EPIC's customer service department before I THOUGHT it was operational again. Within 20 minutes of my workout, the same problem of gripping and slipping began. VERY VERY UNSAFE when running at a good pace I might add. I called EPIC again, put in the service request and asked to have a supervisor call me. I'm thinking I have a lemon and I need reassurances. I was told the supervisor would call me the same day, as well as the repair company. IT TOOK A WEEK TO HEAR FROM A SUPERVISOR AND 4-5 DAYS TO HEAR FROM THE REPAIR COMPANY. The supervisor refused to give full name for my records, citing security reasons.
BUYER BEWARE "CUSTOMER CARE" IS OF ZERO CONCERN TO EPIC AND ICON FITNESS. I don't know if its laziness, unprofessionalism, or sear incompetency, but pray you don't have to deal with these people.
It is September '10, and I still have a $1,400, 500 pound paper weight in the basement, STILL UNDER THE MANUFACTURE'S WARRANTY!!
If you unfortunately have to call, this number gets you to a representative faster.
1-888-825-2588. EPIC FAILURE!!!!!!
In the first month after purchasing this awful machine, the console crashed while trying to update the firmware and would not come back up. After weeks of trying to get it to work myself, I finally called the manufacturer's warranty service company ICON SERVICE (which always takes an hour or more because they give you the runaround as they pretend to know how treadmills work). They sent me a new console which came about 10 days later and a tech which came a week after that. He replaced the console and we were up and running... just not at a consistent speed. That's right, this treadmill's motor will not stay at any given speed, at least that's the case for the one I ended up with. I'll be walking fast with speed set to 4.0 and suddenly it will slow down for about a minute to what feels like a 1.0, although the console still reads 4.0. Then it will speed up again and go way past 4.0 to the point where I have to go into a full run to keep up. All the while, the console still reads 4.0. And when I set it to 6.0 because I want to run, sometimes it slows down to a walking pace but worse, it will often speed up to a pace where I can barely keep up, which is just dangerous. The only way I have been able to workout on this thing is to ride the speed levels the entire time which is no way to workout.
But here's the bigger problem: In 8 months, the service company, ICON SERVICE, has replaced the console, the controller, the motor, the controller again, added an electricity filter, and adjusted the belt and this speed fluctuation problem has remained. Now they are saying that a little lube on the belt and a new "reed switch" should do the trick. For some odd reason, I don't believe them.Read more ›
Most Recent Customer Reviews
I bought this treadmill several years ago and have used it without any problem. But last week, all of a sudden, the console goes out with the message: "System reset. Read morePublished 17 months ago by Thomas B.
My wife uses the treadmill and loves it. No problems after many years of running and constant use. I am glad we haven't had to deal with customer service but since Costco and Sams... Read morePublished 19 months ago by Some
My wife bought me this treadmill in April 2012 and it was delivered and set up in my home. I'm not a runner, but I like to start my morning power walking and really liked how... Read morePublished on January 26, 2014 by Rachael
Do not buy this product. It is supposed to be a good TM but if you are a runner and want something to keep you inside from the cold, the company doesn't back up their product and... Read morePublished on November 17, 2013 by JohnMelinOH
Have had alot of problems with this treadmill.
1. volume would adjust independently without user control. [...]
2. belt would slip. Read more
I bought my treadmill from Costco 6 yrs ago. I love this treadmill. No problems what so ever. I do interval training on my EPIC everyday. Read morePublished on February 9, 2013 by Lynette
Have had the machine for 5 yrs, when first put in service, had to have roller bearings replaced, but since then have not had any problems, everything worked new and is still... Read morePublished on December 17, 2012 by Marvin C. Farmer
I purchased my Epic Treadmill locally and brought it home myself. I have a background in IT and I work on cars off and on so I am pretty handy with tools in the electronic and... Read morePublished on September 6, 2012 by bcools
Bought my Epic 550 from Costco new 5 years ago. I think it's amazing, and sad to see so many complaints about it. Read morePublished on July 25, 2012 by Kuvasz